The hotel itself is well-maintained. It's well-located. The problem is that at breakfast time, they should have anticipated the influx of Argentine tourists and made more seating available. For several days, my 86-year-old mother and I were left with beanbag chairs because there were absolutely no tables available. Furthermore, the staff is inadequate for the number of tourists.
Another thing is that the hotel doesn't have a restaurant (even though the ACCOR website indicates otherwise) and doesn't have an alcohol license. I find it simply incredible.
When we got back from the plane, all we wanted was a drink. We went to the ”restaurant” and were told they didn't sell alcohol and the only food they had was some pre-made dishes (maybe they're from way back?), and they only heat them up.
5 stars. Big handicapped room. In room fridge was cold. Bed was firm. Shower water pressure on hot ******. Cold was awesome if you like a cold shower... Breakfast was excellent and varied daily. Free parking. Big elevators. Great AC. Hotel will give you daily pass to fitness club if you ask. Many restaurants in same complex. Hotel has two.
The view was stunning, and the service was excellent!
The receptionist was incredibly helpful.
The room was very unique, and there's a viewing platform about 200 meters from the cabin with a view of the snow-capped mountains!
Clean facilities. Right next to the bus terminal. Close to the mart. Computers on the first floor. Good view. There is a radiator in the room, so it is warm and dry.
The staff were cordial and helpful. The buffet breakfast was excellent with lots of choice. However, our dinners were not worth the money spent. They need to get a new chef, especially when it comes to European food.
Clean and hygienic, the waiters are very good, the breakfast is delicious, and the restaurant is also good. The heated swimming pool is not afraid of cold weather. Walk to the town in a few minutes. The surrounding landscape is very beautiful. It's worth coming again.
The location, service and hygiene of the hotel are all in line with expectations, especially the breakfast, which can be given full marks. Ctrip's service is also very good and satisfactory. The fruit for breakfast is fresh and sweet, with rich varieties and good quality. It is worth recommending
Lovely wooden house with friendly reception and service staff. There are many interesting and nostalgic antiques in the hotel. The attached picture is B1 just met the play. The hotel is 3 minutes to the Arms Square, very close to the sea.
Nice view good service and staff disposition lack of maintenance in bedrooms over in air conditioning and tennis
66 reviews
7.5/10
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8.5/10
Very Good
Fantastic location for our shopping trip, as the hotel is just above the largest shopping mall, and really close to the city centre, good for restaurants and so on. We parked the car on arrival and didn't need to use it until we left. We had a spacious room on the 6th floor, with a big balcony and sea view, two great king-sized beds and a giant TV. There was a large desk, and a relaxing area with a comfy armchair and coffee table.This would have needed a lamp for reading or having a drink. The bathroom looked slightly jaded but was fine. Instead of a proper wardrobe, there was an open clothes-hanging rail area opposite the washbasin part of the bathroom, something I've never understood. I dislike not having a proper wardrobe with doors. Fortunately there are some large drawers in the TV table, which helped keep our things tidy. Breakfast was good, except for the juices. The breakfast room is on the top floor, along with reception, a slightly unusual arrangement but which has a lovely view of the sea. The staff were all extremely friendly and helpful.
An excellent place to spend time in Puerto Varas. Clean and comfortable, with amazing views into the lake and volcanoes. Its location allows to use public transportation to move along the lake and city's downtown, allowing a good connection to many different touristic points and different towns along the lake (namely Ensenada, Petrohué, Frutillar, Puerto Montt, among others).
Very clean room and very comfy bed. Nice rain shower and bathroom marble table. Friendly staff, breakfast has a lot of options from bread to 3 types of yogurt and 4 types of cereal. Pineapple, kiwi and banana for fruit and even some cheesecake. Wifi is also great, no issues doing videocalls. TV mostly Spanish but also has CNN and BBC. Highly recommend for the price.
The hotel has a long history, but it is well maintained. The wooden Gothic style is a pleasant surprise. In addition, hotel guests get a 20% discount at the restaurant, which is of good quality and the dishes are satisfying.
GGeorge Ott5 stars. Big handicapped room. In room fridge was cold. Bed was firm. Shower water pressure on hot ******. Cold was awesome if you like a cold shower... Breakfast was excellent and varied daily. Free parking. Big elevators. Great AC. Hotel will give you daily pass to fitness club if you ask. Many restaurants in same complex. Hotel has two.
Very good hotel, spacious rooms and comfortable beds, there is a very interesting indoor heated swimming pool... internal restaurant with good prices, cleanliness ok
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