The hotel is brand new, and the bathroom facilities, in particular, are excellent. It's probably the best option near Yamagata Station. It's a 3-5 minute walk to Yamagata Station and just a 3-minute walk to the bus stop (for Zao Onsen Ski Resort) from Yamagata Station. The breakfast restaurant is a famous Yonezawa beef restaurant. You can ask the front desk to make a reservation for you.
The hotel has free parking, which is a big thumbs up, you can park in the parking lot behind the hotel, then take a ticket to reception and plug it in, you can park until the next morning, and the famous and delicious Mizawa beef next morning to the hotel
My biggest mistake of this trip to Yamagata is to book this hotel. It's a good hotel but it's in the middle of nowhere. You will want to stay around the city of Yamagata province which is also called Yamagata city just so you can get to famous tourist spots. However this is 4 hours away from all of these. I had to book another hotel so I can stay 1 day in the city when I wanted to visit these places and the traveling time just completely made me exhausted. It took like 1 day to go to a place and 1 day to go back. It was so terrible, I was crying. This place is closed to Shonai airport not Yamagata airport so I also had to book another flight from Shonai. I wasted so much money for transportation. It was such a terrible experience.
However the hotel is incredibly beautiful with smart design in everything. I loved the onsen very much. If it was just a vacation/restcation for relaxing purpose or isolate yourself from the human word, it's the best choice for you. Since its in the middle of the endless rice field, there is nothing to eat except for paying very high price to eat at the hotel's restaurant. And the food was just okay.
The beauty of this hotel was like a trap. Its like I was blind from its beauty and couldn't see all other disavantages.
I was very impressed with my stay at this hotel. The service was good, the rooms were clean, and the breakfast was varied. If I come back here again, I will definitely stay here again. Most importantly, there is a window with a view and the room is spacious and comfortable.
I like Richmond Hotels for their modern decor and well-maintained property. Unfortunately this location in particular falls short of the most basic criteria of a hotel - cleanliness, especially in Japan. There were molds found in the bathroom in between the tub and the wall, as well as in between the window silts. The location of the hotel is about 5 mins walk from the Yamagata Station. Staff were nice and hospitable. The free midnight snack and free drinks and ice cream in the lounge were nice touches to the stay.
Really good location and room is cozy I like it. Dont expect a good television it was a small monitor but you dont use it anywayz i like the place and had a comfortable stay. My restroom has a small in the sink but it’s bearable
The view was great because the accommodation was on the 8th floor
The room was calm and relaxing
I felt that the bed was low, so I was considering children and weak feet.
However, if the height of the bathtub in the bath is a little lower 、、、
Breakfast is always decided to be coffee in bread and salad, side dishes 々
It was like ~ that Japanese food could not be selected.
The hotel is right next to Yamagata Station, with a direct connection. You take the express elevator from the second floor of the building up to the 24th floor, where the front desk is located. The room was clean, quiet, and well-equipped. From the station's exit, you can walk to the East Exit where the bus terminal is, offering buses to Zao Onsen and Sendai. The food court and shopping area nearby are also very convenient.
This hotel is located just in front of Yamagata JR / Shinkansen station, it’s perfect for a family stay especially with childrens Becos of very short distance walk only from Yamagata station. Highly recommended Becos not only location is perfect, room are clean.
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GGuest UserThe hotel has a Showa-era feel. There's no elevator, so you have to carry your luggage up yourself, thankfully it's only on the second floor. There are six private baths that can be booked in advance, and you can use them freely after 9 pm as long as no one is there – it's fantastic! After soaking in the hot springs, they even give you complimentary milk. Dinner was Yamagata beef shabu-shabu, which was delicious. I'd definitely stay here again next time I'm in Zao!
GGuest UserThe hotel is brand new, and the bathroom facilities, in particular, are excellent. It's probably the best option near Yamagata Station. It's a 3-5 minute walk to Yamagata Station and just a 3-minute walk to the bus stop (for Zao Onsen Ski Resort) from Yamagata Station. The breakfast restaurant is a famous Yonezawa beef restaurant. You can ask the front desk to make a reservation for you.
AAnonymous UserMy biggest mistake of this trip to Yamagata is to book this hotel. It's a good hotel but it's in the middle of nowhere. You will want to stay around the city of Yamagata province which is also called Yamagata city just so you can get to famous tourist spots. However this is 4 hours away from all of these. I had to book another hotel so I can stay 1 day in the city when I wanted to visit these places and the traveling time just completely made me exhausted. It took like 1 day to go to a place and 1 day to go back. It was so terrible, I was crying. This place is closed to Shonai airport not Yamagata airport so I also had to book another flight from Shonai. I wasted so much money for transportation. It was such a terrible experience.
However the hotel is incredibly beautiful with smart design in everything. I loved the onsen very much. If it was just a vacation/restcation for relaxing purpose or isolate yourself from the human word, it's the best choice for you. Since its in the middle of the endless rice field, there is nothing to eat except for paying very high price to eat at the hotel's restaurant. And the food was just okay.
The beauty of this hotel was like a trap. Its like I was blind from its beauty and couldn't see all other disavantages.
GGuest UserI cannot attest too much overall to the quality of this hotel, as mine was a fleeing evening visit followed by an early morning departure but I will describe as best I can. It is a fair way away from the station, about fifteen minutes walk, neither hilly nor strenuous, but quite close to several local bus routes including one terminating at Dewa Sanzen. There’s a small cinema a short walk away, though no immediate convenience shops-there are, however, as in most hotels, drink and food vending machines available in the lobby. A free breakfast is served from 7:00 and looked delicious, though I did not get to partake as I had an early business appointment. For those travelling lightly, there are coin operated washing and drying machine facilities. The nearby park in the spring is redolent with the aroma of flowers and the area is known for its European style buildings with the museum being particularly worth visiting. The staff were attentive and very accommodating, and while the building itself is older it is maintained well and clean. For older travellers, do be mindful that the entrance doors are non-automated and may prove a little heavy so request help if need be.
GGuest UserThe trip was planned few weeks ahead, accommodation options in Zao Onsen are scarce. If there were other options, I probably would not go with this hotel again.
- Before arrival, I called the hotel twice using trip.com but no one answered.
- There was only one front desk staff handling check-in. I have waited for 20 minutes for check-in and the Indian family has it waited for 35 minutes. There was another staff coming out from the office and acknowledged the queue. However no action was taken despite the long wait by guest.
- I inquired about shuttle bus service but the staff at the entrance said “No shuttle bus”. I saw shuttle bus having the hotel name around the Zao Onsen area.
- On the first day of room cleaning, the cleaning lady has not replaced the used porcelain cup and Japanese cup. Also no replenishment on tea bags and toilet amenities. At this price point of over USD500 per night, I was quite surprised.
- There are 2 onsen places, one outside the hotel and one on the 1F. The outdoor onsen inside the hotel was not opened and the reason is “snow accumulation”.
Overall, the room is spacious and clean but the service did not meet the expectations.
GGuest UserAs it is a long-established luxury inn, there are no problems with the facilities or the service.
However, one thing that bothered me was that I had to wait a long time for dinner when I went to the dining room at the designated time. There were no strings to fasten the sleeves of the yukata anymore. It may have been a coincidence, but it was a great disappointment for a luxury inn that I rarely go to.
GGuest UserGood location, clean and nice peaceful hotel. Connected with S mall and has bus station outside. Close to Tsuruoka station by foot. The onsen or hot bath was okay, bit outdated. The outside hot bath was closed and dry sauna was warm. Breakfast waa good.
MMon ThailandThis hotel is located in a beautiful ski resort. Opening the window, you're greeted with a stunning view of a snow-covered landscape. The staff are incredibly attentive, especially the drivers who provide shuttle services to various locations. Even though they don't speak English, their dedication to service is exceptional. Although the rooms show their age, they are clean and tidy. There are private onsens available, both in-room and outdoor, but they come with an additional charge. While the location isn't ideal for walking, the shuttle service is excellent.
ZZoeAbsolutely lovely place. At first I thought I'd be uncomfortable with how spaceous the room was (I'm a very jumpy solo traveller), but the room was just so comfy with an excellent view. The heater was a bit hot, but there was an electric fan too, so all was great.
The hotel allows you to have a free 50 minute private bath each night, and the private baths are amazing, able to accommodate up to five persons and with windows to let in the light and stuff. Excellent onsen water -- very acidic and very hot. Takes some time getting used to the heat, but once you do it's a heavenly experience. There are also public baths (free of charge) that you could enjoy throughout the night and into early morning (they're closed for cleaning only during 9-12 in the morning), one indoor and one outdoor, both connected to one another. The outdoor one is a bit small, but it's so refreshing to be able to flee from the stifling indoor onsen to enjoy the crisp winter air while soaking up in the heat.
GGuest UserA wonderful place to stay in. The service was fantastic. The room was huge, much too large for just a solo traveler like me but it would have been perfect if I had brought my wife and child along. The onsen quality was great, albeit the fittings at the shower area were a bit old. The food was hands down amazing and featured great local produce. Honestly there was too much for one person to finish! What I especially liked was that they had a separate room on the first floor where if it was too early for you to check in, you could drop your luggage off, change, and then grab your gear and head to the slopes. Same thing if you intend to charge the slopes a bit more on your last day, just leave your stuff in the storage room, hit the slopes, come back and change out, hit the onsen for the last time, then go off. Definitely recommending this place to my friends visiting Zao.
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