The Sahid Zarafshon Hotel provides a great place for travelers to relax after a busy day. The Sahid Zarafshon Hotel is an ideal choice for travelers who want to take in the sights and sounds of Bukhara. Traveling to the hotel is easy with Bukhara International Airport located approximately 5km away and Murgak roughly 23km away. Keeping busy is easy, with Art Museum Kamoliddin Behzod, OyBinok Mosque and Chor Minor Monument all nearby. When guests have some time on their hands they can make use of the onsite facilities. For those driving themselves, parking is provided on site. This hotel is a popular accommodation for couples.
"The hotel could be much better if they improved their service! Overall, it's pleasant with a nice design.
Let's start with the pros:
+ Great location, with a bank nearby for currency exchange, a coffee shop across the street, two decent fast-food places, and a small supermarket next to the hotel selling nuts, dried fruits by weight, and tea (prices are generally like a market). Tourist attractions are only 100 rubles and about 5-7 minutes away by taxi.
+ Good breakfast with a wide selection, almost everything you could want, and tasty.
+ The room was clean. I can't comment on regular cleaning as I requested it at reception for a specific time, and they accommodated me.
+ The indoor/outdoor pool is clean, and there's nobody there in the morning.
Cons:
- After 12 PM, the pool gets crowded. Local guys were smoking right on the sun loungers, and no staff member said anything to them.
- Upon check-in, the administrator gave me a room that didn't match my booking. I booked an upgraded room, but I was given a 'budget economy' room on the first floor with a view of a concrete wall and absolutely no natural light! (Photos attached). The administrator refused to give me another room for free, claiming they had no rooms. However, after I contacted Trip.com support, he miraculously found another room category for me without any extra charge! A woman before me had the same situation, so it seems they try to scam guests by initially giving them a bad room and then charging extra to upgrade to the one they should have had in the first place. It was a bit stressful, but the issue was resolved in the end.
- The shower barely worked; you could only wash under the tap as there was absolutely no water pressure in the showerhead.
- The air conditioning only worked on maximum power; it didn't work at all or would switch off on the lowest setting, which was inconvenient.
Hotel management needs to control staff who are ruining the hotel's reputation by assigning rooms that don't match bookings, thus spoiling the mood of guests who paid to relax! I also recommend partial renovation or replacement of the plumbing. The hotel looks solid from the outside, but there are clear management shortcomings internally. Fix these issues, and it will significantly improve occupancy and the number of positive reviews! It's all in your hands!
I've also included photos of the room I eventually received after the dispute."