Rooms are small but functional. The TV allows access to YouTube which is great given the minimum number of foreign TV channels. Nice views over the city from your room and the 17 th floor roof top restaurant. At breakfast the food is not regularly checked and refilled. The F&B service staff performance in this outlet is overall unsatisfactory. Bills are not issued for drinks on the terrace which doesn’t show well on the integrity of the management staff of this outlet.
the location isn’t at the center of the city.
the service quite good, but could be better.
the warm water not always worked.
but the industrial design is really good.
It was the perfect time we spent in Grand Mercure lampung. Booked 5 rooms for families gathering.
The room is very clean and comfy, and room temperature is easy to adjust
My room is over looking to the ocean and hills
In the morning, I can see local people jogging on car free days. If I know earlier, I would love to join
All amenities are good products and work well.
We also enjoyed the time by doing dancing and swimming on the poolside . It's amazing that they provide hot water for showers at the swimming pool.
Breakfast was rich and tasted good with lots of my local snacks. All staff from the front desk, concierge, and room service are very friendly, I drove electric cars, and they allowed me to park at the lobby parking. I am so happy , because I drove so far from Jakarta and got tired and he allowed me to park near the lobby that's a lot. Thank you for understanding.
Highly recommend for all type travelers
Don't forget to see my YouTube channel about Grand Mercure Lampung and hit the like button. Thanks
The W by Lj ( my YouTube)
We booked hotel room through application, was great price however when we arrived and saw the hotel room. We found out that the bed cover was dirty, has blood stain, pillow case seems like not change cz there was a lot of black dot, found lizard on the hanging paint.
We did complain to FO desk, they handled the complain very well. Gave us updated 2nd room which is larger unfortunately we found bed ticks. Lastly, they upgrade us at business room which is was clean and we request them to change everything on the bed since we bring our infant with us.
Great hospitality for the staff at lina restaurant which make our night better with the service and food.
Breakfast was great as well.
Always stay here whenever i am back to Lampung and this is my 3rd time. They are though very stingy with late check out even i know the hotel is not that busy during i stay. I ask for 2 PM c/o since i check in at 3 AM and want to rest more but they denied it.
They already improved their breakfast and this time is very good stay. I like this hotel because of the view and the cleanliness of the room and its value for money.
They also need to recognize returning guest more though not booked via IHG, your front desk system must be able to track with guest name.
Come here and order a single bed through trip.id because you are alone but got a double bed (no problem) Comfortable hotel room with full facilities
-Such as: elevator, hot/warm shower, sink, enclosed rest area, air-conditioned room, TV with 20 channels, free sandals, coffee, tea, 2 bottles of mineral water, toothbrush and toothpaste.
-The price of 330k/night without breakfast is quite expensive in my opinion compared to other hotels, but it may be consistent with the interior and hotel room facilities.
-Disadvantages: The water is like water in a swimming pool, with rough hair, slippery body, a little itchy, but clear, not dirty, and muddy/stinky. & The blanket has some brown stains.
This is a new hotel, and it's clearly still under construction. There was a noticeable amount of dust on the floors. Perhaps it will be okay once everything is fully built. A suggestion: the bathroom floor tiles could be replaced with something rougher. It gets incredibly slippery with even a little bit of water.
I booked a double-aspect room, and the view was stunning. The room had high ceilings, was spacious, comfortable, and clean, and the bed was incredibly comfortable. Breakfast and dinner were both delicious. This is a hotel I'd definitely return to.
Specifically chose non smoking room when booking, but still somehow only smoking room left when I checked in. How are there still smoking room in this year I don't understand.
Very Good
107 reviews
8.6/10
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GGuest UserWe stayed here for 2 nights and were very satisfied. The service was very good, the hotel was clean, and there were many activities provided. My children were very happy to see the birds and fish that are well cared for at this hotel. I hope there will be many more hotels like this in Lampung so that Lampung can develop further.
HHoriyantoAlways stay here whenever i am back to Lampung and this is my 3rd time. They are though very stingy with late check out even i know the hotel is not that busy during i stay. I ask for 2 PM c/o since i check in at 3 AM and want to rest more but they denied it.
They already improved their breakfast and this time is very good stay. I like this hotel because of the view and the cleanliness of the room and its value for money.
They also need to recognize returning guest more though not booked via IHG, your front desk system must be able to track with guest name.
LLinaIt was the perfect time we spent in Grand Mercure lampung. Booked 5 rooms for families gathering.
The room is very clean and comfy, and room temperature is easy to adjust
My room is over looking to the ocean and hills
In the morning, I can see local people jogging on car free days. If I know earlier, I would love to join
All amenities are good products and work well.
We also enjoyed the time by doing dancing and swimming on the poolside . It's amazing that they provide hot water for showers at the swimming pool.
Breakfast was rich and tasted good with lots of my local snacks. All staff from the front desk, concierge, and room service are very friendly, I drove electric cars, and they allowed me to park at the lobby parking. I am so happy , because I drove so far from Jakarta and got tired and he allowed me to park near the lobby that's a lot. Thank you for understanding.
Highly recommend for all type travelers
Don't forget to see my YouTube channel about Grand Mercure Lampung and hit the like button. Thanks
The W by Lj ( my YouTube)
GGuest UserHighly recommended for those who want to stay overnight and stop by on a flight. There is free airport transfer accommodation. The restaurant is delicious. I have stayed here several times. When you fly in the morning, ask for breakfast at Fakeaway and prepare it in the morning with a box menu of fried rice, capcay noodles and soy sauce chicken. Very satisfied, this place is next to Indomaret, a little ahead of Alfamaret. In front of the gas station. The service was friendly and satisfying. It's just that that day, please pay attention to the cleanliness of the bathroom floor when it's wet, even though it hasn't been in contact with soapy water, the floor was very slippery and I almost fell in the bathroom. The rest is okay.
GGuest UserThe accommodation is comfortable, clean, cool, complete facilities, there is a swimming pool, the food is delicious. Please upgrade or upgrade for the interior of the room - the room so it is more comfortable to stay here.
GGuest UserA perfect stay in a perfect location. Everything meets our satisfaction. Smooth check in check out, a spacious room with good aircon, kettle, fridge and spotless working bathroom. A big shout to all the staff from housekeeping, breakfast restaurant, reception, porter and secure staff. A special mention to the chefs who make delicious and plentiful breakfast we absolutely enjoy every morning. The best nasi kebuli I've ever had, so delish, so moreish, so perfect. The only thing is only 1 same sweet sambal everyday which would be better if homemade and varied. I would like to stay in the hotel group if they have them in different cities because I found Lampung is too small, and infrastructure to further beautiful areas such as The Sharks Teeth Beach are very bad, unfortunately I won't go back to this amazing hotel.
GGuest UserWe booked hotel room through application, was great price however when we arrived and saw the hotel room. We found out that the bed cover was dirty, has blood stain, pillow case seems like not change cz there was a lot of black dot, found lizard on the hanging paint.
We did complain to FO desk, they handled the complain very well. Gave us updated 2nd room which is larger unfortunately we found bed ticks. Lastly, they upgrade us at business room which is was clean and we request them to change everything on the bed since we bring our infant with us.
Great hospitality for the staff at lina restaurant which make our night better with the service and food.
Breakfast was great as well.
GGuest UserLocation good.we enjoyed stay horizon hotel with the comfortable bed.the television network not good please update. The doors also cannot lock properly
GGuest UserStrategic location, free and safe parking, friendly and helpful staff, comfortable rooms, good room facilities, delicious and varied breakfast, easy and fast check-in and check-out process, spacious and comfortable waiting room. Recommended...
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