Good location less than 10 minutes walk from the theatre and market.
Plenty of on street parking around the side streets.
Cool lounge with free coffee and juice.
Very friendly staff who were great when asked for extra pillows.
Room and bathroom was very clean. Windows quite thin and noise could be heard from the street and other guests leaving rooms.
The hotel is new and clean. The staff is very friendly and outgoing. It takes 20 min to get ot the old city center by walk. Overall we really enjoyed our stay and the room. The only issue was the minibar containing a beer bottle refilled with water left by previous guests and empty complimentary water bottles at the check in and after the housekeepers visit. And the smart tv doesn’t connect to the phone (the code given is no longer valid) nor opens YouTube, so we could only watch Spanish television.
Fully satisfied. Friendly staff. It was possible to check in before the stated time. They had as well the very convenient service - the storage room, where you can leave your luggage after checkout.
The room was not ventilated and had a strong odor. The hotel has a great location, excellent service, a warm and comfortable room, and a rich and delicious breakfast. I was very satisfied!
2. The hotel staff was very friendly and attentive, the room was clean and tidy, and the facilities were complete. The hotel gave off a warm and comfortable feeling, making it perfect for a family trip.
3. The hotel's environment is beautiful, the service is excellent, and the value is very good. The breakfast was varied and highly recommended!
4. The hotel's location is very convenient, with a wide range of amenities nearby. The room was spacious and bright, and the bedding was comfortable. Overall, it was a great stay.
5. The service was very attentive, the room was clean and tidy, and the facilities were complete. The overall atmosphere was warm and welcoming, making me feel right at home. I would definitely stay at this hotel again.
Download the app to get the full hotel review... 1. The hotel has a great location, is very convenient for travel, and has a beautiful view. I was very satisfied! 2. Friendly and attentive service, staff...
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Hotel Review Reviews
Part 1: Hotel Review Responses
1. Dear guest, thank you for staying at New Xilian. We are sorry to learn that you were dissatisfied with our service. Regarding your concerns, we sincerely invite you to call the front desk or contact the lobby manager at your convenience to provide us with the details so we can improve. Thank you again for choosing New Xilian. We hope this experience will not undermine your trust in us and we look forward to seeing you again.
2. Dear guest, thank you for staying at New Xilian and taking the time to share your experience with us. We are committed to providing every guest with better service. Regarding the soundproofing issue you mentioned, we will report it to the front desk. We will arrange a quieter room near the residential area next time you stay. Thank you again for choosing New Xilian Business Hotel and hope this experience will not undermine your trust in us. We look forward to serving you again on your next stay.
3. Dear guest, thank you very much for staying at New Xilian and leaving us your valuable feedback. The entire hotel staff sincerely apologizes for not meeting your expectations. The hotel management has reviewed your comments and will continue to improve our service quality. We look forward to your attention and welcome you back.
Read More Feedback Smart Summary This article is a collection of positive hotel reviews, including guest comments and the hotel's responses. 1. The hotel has always been committed to...
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This was my second stay here, and the hotel's location is absolutely perfect. Right outside, you'll find a huge shopping mall, making dining and shopping incredibly convenient. It's super easy with kids, as you don't have to go far. The ArtScience Museum is just across the street, making it a breeze to visit the attractions. The room was much more spacious than I expected, spotlessly clean, and the facilities were both high-end and comprehensive. There was plenty of space for the kids to move around without feeling cramped. The breakfast was extensive, with bread, fresh fruit, yogurt, and even Spanish ham – something for everyone, both adults and children. The front desk service was also very warm and welcoming. I'll probably choose to stay here again next time.
The facilities were really good, the staff attention was excellent, and the food was very good. On the negative side, I'd point out the limited parking spaces. Otherwise, everything was excellent.
The hotel is located in a quiet area, 10 minutes' walk from the Mayor Square.
The large rooms and the bathroom are also.
We arrived before che-in, because we had a wedding and when we had available the two rooms gave us them.
The hotel is very comfortable and comfortable.
The hotel is new, Located in a good neighbourhood, with a beautiful lobby and rooms as shown in the photos, and a varied breakfast with bacon, eggs, and even fresh juice. But the soundproofing is very poor, with footsteps in the corridor, behind the walls, above and below all night long, making it difficult to sleep. What's more, the hotel has six floors and only two lifts, so you have to wait a long time.
Amazing
70 reviews
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GGuest UserAbsolutely charming hotel right in the centre of Pensacola. A bit of a walk up but not too bad and easy if luggage is light. Service is nice, rooms great and breakfast outstanding. Highly recommended.
GGuest UserThis hotel is old. The room is small and looks like it needs to be renovated.
The room we booked is not as good as the room we redeemed with points.
The location of the hotel is OK, of course, because the old town of Valencia is very large, you can basically walk to the main attractions in 15 minutes. It is very close to the North Railway Station, but it is not actually useful because the commonly used stations are far away and definitely cannot be walked.
The hotel service is average, parking is not allowed at the door of the hotel, watching the old man pushing the box by himself, the waiter acted as if he didn't see it, until the road was uneven and the old man fell. I probably won't stay at this hotel after getting off the bus
GGuest UserThe air conditioning doesn't work, at least in my room.. We passed heat because when we opened the windows to reconcile the dream we were screwed up by mosquitos ... at last we didn't sleep for an hour.
The bathroom has a window without just in the shower.
The staff were very attentive, the bed is 80 cm but the bed is quite comfortable.
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