Hotels With Pools in Niigata Prefecture, Japan

One of the nicest hotels we stayed in Japan. We had stayed in a traditional japanese room with Futon beds with an amazing view, compared to some hotels stayed in Tokyo, staff here were so kind, patient and helpful. We had come here to Ski which was wonderful as the resort comes with its own ski garden and lift passes which we were given (so generous and kind thank you!), there is also a lovely onsen onsite for hotel guests to use (free). Even though this resort may seem like a walk to the train station there is a timely shuttle bus service to and from with lovely staff there to help. Would recommend and definitely would come again!

Although the hotel is a bit old, the room is renovated, bright and clean, and the area is large. The hot spring is comfortable. The hotel is next to the ski slopes. It is very convenient to ski in winter. The breakfast and dinner are buffets. I did not patronize, but there is a restaurant nearby. I am not afraid of nothing to eat.

Thank you for providing the comfortable hot springs and clean accommodations, allowing us to relax and unwind during our trip. However, our service during this stay fell short of expectations, and we would like to offer some sincere feedback as a reference for your pursuit of excellence. First, it must be acknowledged that the hotel's facilities are indeed commendable. The excellent quality of the hot springs, and the consistently clean and tidy public areas and guest rooms, demonstrate a five-star hotel's commitment to basic quality, which is impressive. However, the core of a true five-star experience lies in the service provided by the ”people,” and this is precisely what we found most regrettable. From the moment we arrived at the hotel, we experienced an unexpected ”self-service” atmosphere. We were carrying a lot of ski equipment, making movement quite difficult, yet no porter offered to help us unload our luggage or provide guidance. We had to carry our heavy ski equipment and luggage piece by piece from the vehicle to the luggage cart ourselves; the chaotic process contrasted sharply with the attentive and welcoming service we had expected. After check-in, several attempts to contact the front desk for inquiries were unsuccessful as the phone remained unanswered for extended periods. This communication breakdown inevitably caused anxiety and helplessness at crucial moments. Furthermore, occasional obstacles were encountered in communicating with staff in English, leading to unnecessary misunderstandings. The most obvious example was a notification letter we received regarding upcoming maintenance work in our room; the English version contained significant translation errors regarding the dates of the work, causing initial confusion. These details reflect room for improvement in the hotel's international service standards. Additionally, adding hot and cold water dispensers to the common area, particularly in the coffee corner, would be beneficial.

The room is outdated style of Japanese room design. When we reach the Echigo Yuzawa station there are no more JR train at 21.45 at nite, we have to take a taxi to the hotel. The transportation is a big issue as the hotel shuttle last bus is at 4.30pm. Good point is children can play snow just doorstep outside hotel. Stayed there for two nites which is enough to explore. Not much tourist was found there. Mostly is local. Prefer to stay at modern type of hotel with the same price. During winter it get dark around 4.30pm, so only can go to the Onsen at nite.

快適に過ごさせていただくことができました！オーナーさんとは、我々の都合により朝早くの出発で 少ししかお話することができなかったのですが、とても優しく、次回もこの辺りにきた際は宿泊させて頂こうと思いました＾＾

The room is clean and comfortable, all facilities are complete, many lockers are very convenient, you can ski or stay at home, there are hot springs to soak, comfortable

飯店整潔乾淨！停車場超大！唯獨可能只能開車前往，公車應該很少甚至沒有！房間內乾濕分離，很不錯，浴缸的木頭有些發霉，其他都很好！有機會還會再去@

The hotel shuttle bus has a timetable that you can ask for. The hotel is located in the Iwhara Ski Resort. It is recommended to rent ski equipment directly from the hotel. The hotel staff are very friendly and the service is very good. The room is clean and spacious. Although the hot spring is not large, it is clean and comfortable. The scenery in the lobby and restaurant is very good. Overall, I am very satisfied with the experience.

This resort hotel is directly connected to the slopes and convenient for ski and snowboard trips. Its spacious Japanese-Western rooms, hot springs from the source, and views of the natural surroundings were appealing. The hot springs and buffet-style meals were very satisfying, and the staff were friendly and made for a comfortable stay. Although it is an old building, it is clean and has an atmosphere that is enjoyable for families and beginners, making it a hotel I would like to visit again.

Super super beautiful, very worth 👍 service is also super good ～ If you have the opportunity, you will want to go back to live again. Dinner and breakfast are also great, very relaxing hot spring area hotel.