We had an amazing time at NASPA New Otani — this hotel is a fantastic choice if you’re visiting Yuzawa, especially for a winter getaway! The staff were incredibly warm, welcoming, and attentive throughout our stay, making us feel right at home from check-in to check-out.
Our room was spacious, clean, and comfortable — perfect for relaxing after a day of skiing. The location is ideal for winter sports lovers with ski-in/ski-out access to the slopes and easy shuttle service to Echigo-Yuzawa Station, which made getting around a breeze even in snowy weather.
The onsen and bathing facilities were relaxing and just what we needed after spending time outdoors. The buffet breakfast and dinner had plenty of variety and were really enjoyable, with something for everyone.
While the hotel is set a little away from town, the free shuttle made it convenient to explore the area if we wanted. Overall, it felt like a perfect blend of comfort, convenience, and superb service — highly recommended!
Although the hotel is a bit old, the room is renovated, bright and clean, and the area is large. The hot spring is comfortable. The hotel is next to the ski slopes. It is very convenient to ski in winter. The breakfast and dinner are buffets. I did not patronize, but there is a restaurant nearby. I am not afraid of nothing to eat.
The hotel itself was nice, but the staff at the ski resort was horrible, the rentals are also not well maintained. The boards are not waxed, which makes it difficult to work with as there are a lot of flat routes which are difficult to avoid (Pony and village road were the flattest slope Ive ever seen in my life, I had to unstrap and walk and the board just wouldn't move). Ski resort staff were unfriendly and the rental staff was the worst, there was a lady there that was cold and rude. The only reason why the rental shop is surviving is probably because the equipments are salomon branded and that there is no other option. I would visit again but only because the routes are fun, Myoko long run was the best, but I would never want to rent from the shop again.
The food was very very good. For breakfast, you could choose from western or Japanese buffet. Western buffet is highly recommended, the omelette was the best ive eaten in my life and there was a diy risotto which was great as well. For dinner, there were 4 options, either buffet, steak, Japanese or shabushabu. All requiring reservations which is tough if you are checking in the evening as some might not be available. Highly recommend the steak, the food was good and the staff were amazing. Japanese was the hardest to get a reservation for but the food was quite underwhelming. The room was clean and ski lockers are also provided but it's tiny and can barely fit 2 boards. But I wish that in the toilet in the common area, you can adjust the tap temperature as the water is freezing cold.
Amenities wise, bottled water are provided daily, also, yukata was provided but you can only wear them to the onsen which was extremely troublesome as I had to change multiple times a day.
The hotel provides shuttle bus services to and fro jyoetsumyoko station which was easy to book. The bus drivers were also friendly and helped out with the luggage.
In summary, for a 5 stars hotel, it didn't live up to expectations, ski resort and rental staffs were unwilling to help and unfriendly. Also, some of the staffs could not speak Japanese which is puzzling for a hotel in Japan. If not for the amazing snow and slopes I would never come back.
The hotel's location is excellent, right outside the ski slopes, which is incredibly convenient.
The nearest ski resort doesn't have many runs, mostly beginner-friendly, perfect for leisurely and family ski trips. Plus, the larger Yuzawa Nakazato ski resort is only about a 10-minute walk away. Guests also get discounts at various ski resorts and ski rental shops.
The hotel offers a shuttle bus service to and from Echigo-Yuzawa, which is very convenient. The accommodation and food were also good. We had a delightful ski holiday.
The room is clean and comfortable, all facilities are complete, many lockers are very convenient, you can ski or stay at home, there are hot springs to soak, comfortable
This resort hotel is directly connected to the slopes and convenient for ski and snowboard trips. Its spacious Japanese-Western rooms, hot springs from the source, and views of the natural surroundings were appealing. The hot springs and buffet-style meals were very satisfying, and the staff were friendly and made for a comfortable stay. Although it is an old building, it is clean and has an atmosphere that is enjoyable for families and beginners, making it a hotel I would like to visit again.
Super super beautiful, very worth 👍 service is also super good ~ If you have the opportunity, you will want to go back to live again. Dinner and breakfast are also great, very relaxing hot spring area hotel.
This hotel was chosen as a midpoint before going up from Nagano to Niigata city. It is a hotel with a lot of history. I stayed in the main building, and it definitely felt old. It was clean enough that there were no problems with accommodation. It didn't seem like there were many guests because of its location, but the service was good, and breakfast was not buffet style, but a set meal, but it was quite neat and the taste was good.
Good
17 reviews
7.8/10
Check availability
See All Hotels With Pools in Niigata Prefecture
Recent Reviews for Niigata Prefecture Hotels
See all
8.5/10
Very Good
GGuest UserThe hotel itself was nice, but the staff at the ski resort was horrible, the rentals are also not well maintained. The boards are not waxed, which makes it difficult to work with as there are a lot of flat routes which are difficult to avoid (Pony and village road were the flattest slope Ive ever seen in my life, I had to unstrap and walk and the board just wouldn't move). Ski resort staff were unfriendly and the rental staff was the worst, there was a lady there that was cold and rude. The only reason why the rental shop is surviving is probably because the equipments are salomon branded and that there is no other option. I would visit again but only because the routes are fun, Myoko long run was the best, but I would never want to rent from the shop again.
The food was very very good. For breakfast, you could choose from western or Japanese buffet. Western buffet is highly recommended, the omelette was the best ive eaten in my life and there was a diy risotto which was great as well. For dinner, there were 4 options, either buffet, steak, Japanese or shabushabu. All requiring reservations which is tough if you are checking in the evening as some might not be available. Highly recommend the steak, the food was good and the staff were amazing. Japanese was the hardest to get a reservation for but the food was quite underwhelming. The room was clean and ski lockers are also provided but it's tiny and can barely fit 2 boards. But I wish that in the toilet in the common area, you can adjust the tap temperature as the water is freezing cold.
Amenities wise, bottled water are provided daily, also, yukata was provided but you can only wear them to the onsen which was extremely troublesome as I had to change multiple times a day.
The hotel provides shuttle bus services to and fro jyoetsumyoko station which was easy to book. The bus drivers were also friendly and helped out with the luggage.
In summary, for a 5 stars hotel, it didn't live up to expectations, ski resort and rental staffs were unwilling to help and unfriendly. Also, some of the staffs could not speak Japanese which is puzzling for a hotel in Japan. If not for the amazing snow and slopes I would never come back.
EEduTWe had an amazing time at NASPA New Otani — this hotel is a fantastic choice if you’re visiting Yuzawa, especially for a winter getaway! The staff were incredibly warm, welcoming, and attentive throughout our stay, making us feel right at home from check-in to check-out.
Our room was spacious, clean, and comfortable — perfect for relaxing after a day of skiing. The location is ideal for winter sports lovers with ski-in/ski-out access to the slopes and easy shuttle service to Echigo-Yuzawa Station, which made getting around a breeze even in snowy weather.
The onsen and bathing facilities were relaxing and just what we needed after spending time outdoors. The buffet breakfast and dinner had plenty of variety and were really enjoyable, with something for everyone.
While the hotel is set a little away from town, the free shuttle made it convenient to explore the area if we wanted. Overall, it felt like a perfect blend of comfort, convenience, and superb service — highly recommended!
GGuest UserThe hotel's location is excellent, right outside the ski slopes, which is incredibly convenient.
The nearest ski resort doesn't have many runs, mostly beginner-friendly, perfect for leisurely and family ski trips. Plus, the larger Yuzawa Nakazato ski resort is only about a 10-minute walk away. Guests also get discounts at various ski resorts and ski rental shops.
The hotel offers a shuttle bus service to and from Echigo-Yuzawa, which is very convenient. The accommodation and food were also good. We had a delightful ski holiday.
AAnonymous UserLocation may be away from Sakihana station but they provide free shuttle if you inform in advance. Service was fabulous. The pretty Lady manager was warm and super friendly. The rest of the staff were efficient too. Their English is limited but we got by with GoogleTranslate. . Food was very delicious with many courses and side dishes. The highlight for us is the hot spring bath. The place was very clean and neat. We really enjoyed our time there. Yes, we have highly recommended our friends to visit the place in future.
GGuest UserSuper super beautiful, very worth 👍 service is also super good ~ If you have the opportunity, you will want to go back to live again. Dinner and breakfast are also great, very relaxing hot spring area hotel.
GGuest UserThe room is clean and comfortable, all facilities are complete, many lockers are very convenient, you can ski or stay at home, there are hot springs to soak, comfortable
陳陳食食Although the hotel is a bit old, the room is renovated, bright and clean, and the area is large. The hot spring is comfortable. The hotel is next to the ski slopes. It is very convenient to ski in winter. The breakfast and dinner are buffets. I did not patronize, but there is a restaurant nearby. I am not afraid of nothing to eat.
To book a hotel on Trip.com, simply enter your destination, travel dates, and the number of guests on the page. Then, browse through the available hotels and select the one you want to book. Follow the prompts to enter your payment information and complete the booking.
How do I get hotel deals on Trip.com?
There are several ways to find affordable hotels on Trip.com. You can narrow down your search results by filtering hotels according to your preferred price range, or you can sort the results by price to view the cheapest options first.
Where can I find hotel deals on Trip.com?
Trip.com offers a wide variety of hotel deals and promotions that are available throughout the year. You can easily find these special offers on our deals page. What's more, if you are a member of our loyalty program, you can sign in to your account and discover exclusive discounted rates at hotel list pages.
How can I get lower prices for hotels?
Sometimes booking hotels midweek is cheaper, but it also depends on the season.
How many hotels are listed on Trip.com?
You can find over 1.5 million hotels in more than 230 countries or regions on Trip.com. Haven't decided which hotel to book? Browse our site to get ideas!
Can I cancel or change my hotel bookings on Trip.com?
It depends on the hotel policy and date of cancellation. Please check the policy section of the related hotel pages. To cancel or change your bookings, sign in to your Trip.com account, go to "My Bookings", and follow the instructions.
How do I contact Trip.com customer support?
You can contact Trip.com's 24/7 customer support by visiting the Help Center on Trip.com and submitting a request. You can also contact us by phone or service chat, depending on your location.