Hotels With Pools in Bicol, Philippines

I booked for 3 persons per room, with 2 breakfast so I was expecting to pay only for the additional breakfast of the extra person (no extra bedding requested), but was asked to pay for the full extra person with breakfast and no senior discount. I may have misunderstood, but the booking choices via Trip were also misleading (2person/room w/ 2 breakfast; 3persons/room w/ 2 breakfast; 3 persons/room w 3 breakfast; I chose the 2nd option). Room service took a very long time, more than the promised 45mins. One of the assigned rooms had a broken doorknob that wasn't fixed since it was on one of the connecting rooms.

The hotel isn't brand new, but it's clean and very comfortable. The rooms are spacious, the bed linen is spotless, and everything you need is provided, including pool towels. Yes, there's a canal or river nearby with a bit of a smell, but you couldn't smell it in the rooms or by the pool at all. It didn't bother us or cause any issues. The breakfasts are superb, highly recommend them – a great selection and everything is delicious. We also tried the buffet lunch and dinner, priced at 400 and 500 pesos respectively. It's Filipino cuisine and very tasty; we really enjoyed it. The hotel has its own parking, which came in handy as we rented a car. We also went for a foot massage at the spa, highly recommended at 600 pesos per hour. The staff are friendly and helped with everything. There's a free airport transfer service, just make sure to book in advance. Honestly, I don't understand the low ratings for this hotel. It's a decent place with good service.

The location was in the city good location u can buy ur needs just need to walk for few minutes, the room was big and spacious my daughter could play and run in the room, the pool was warm and clean and the staff are friendly been here many times definitely would come back ☺️

If you're looking for a volcano view from your room's balcony and aren't too particular about quality, this place is a good choice, though it's already considered the best hotel in the area. Check-in is strictly at 2 PM; no early check-in, but you can store your luggage. Our corner room was quieter and had a better view. The hot water takes a very, very long time to come on. The bedding and mattress weren't very comfortable, and the bed felt quite small. For the price, the cleanliness is just average, comparable to a budget or mid-range guesthouse in China.

One of the best customer service I have encountered, they have welcome fruits and pastries. It is located in an area where a lot of commercial establishments are built. This hotel ha as 3-floor gym so for those who are gym enthusiasts, this is a good hotel for you to choose. The hotel needs maintenance though, but every time their guests encounter challenges they immediately address it and change rooms or upgrade it. So accomodating. I would.be happy to book here again.

Excellent service from Front Office, housekeeping and restaurant staff and nice location. But this hotel needs to bring up the cleanliness and upkeep of the room. Our room was full of cobwebs under shelves, exhaust fans and corners. Bathroom is terrible. Cloudy water, moldy sink and shower stall and oh my God toilet bowl is terribly dirty. Both rain shower and hand-held shower are not functioning properly. I had to borrow pail and scoop. Fridge/minibar is rusty. Wall paints chipped off. Stained linens. I suspect there is bedbug too. 2 of us noticed bite marks on our legs, hands and arms. The only complementing factor is really the staff service.

Cant say anything bad with this hotel, the services, the food, the amenities and the cleanliness. its superb and majestic….

Great experience overall. Very beautiful place specially the beach. I wasn't able to try the gym because we stayed just for an overnight stay to travel somewhere. The food we ordered is szechuan beef. It is so spicy, not a normal spicy, but inedible spicy. We tried to eat it because it's already there but it's really intolerable. Everything is a pleasant experience except that specific food.

Pleasant hotel, we had a Deluxe room, spacious with a window. The staff is very attentive, for example They prepare a vegan lunch even if it is not on the menu (they put meat everywhere in the Philippines)

Excellent rooms and bathroom, although the bar bathrooms were ok I guess... Amazing view from the 2 infinity pools and the location near the beach was perfect. Our Butler, Ate Georgina was very kind and helpful. She even gave us a hike to her hometown and the food there was awesome! The only downside was that we came a few days after a hurricane so some services were closed, though we were advised about the situation prior and we were okay with it. I recommend coming here on your holidays to the Philippines!