Bus: The departure time slot in the morning will be sent by 22:00 the previous night. Other departure time slots will be sent at least 2 hours before departure.
Overseas users: Please check your email messages and proactively view trip.com backend messages to contact customer support for assistance with your ride.
5-9 seats: The driver will contact you in advance (at least 2 hrs before departure at the latest) to confirm the pick-up point and provide the license plate number.
Special note: If you do not receive an SMS with the license plate number, driver, and address within 2 hours before the trip, please use the app's online chat to contact a customer support agent or call for inquiry.
Train travel notice: Please board the vehicle according to the license plate number provided in the SMS notification. Do not heed scalpers and board randomly. No refund will be issued for boarding the wrong vehicle, and you will bear the responsibility.








