Japan Bus Ticket: Shinjuku to Lake Kawaguchi, Yamanakako, Fuji-Q Highland, Gotemba, Airport Line Bus Ticket - Scan QR Code to Board, No Exchange Needed

Service language

Chinese and English available

1. If you have any questions or encounter difficulties during use, please inquire at least 1 day in advance.

2. Hand baggage regulations

1) Placing luggage in the aisle may inconvenience other passengers and hinder evacuation during emergencies. Please store your luggage in the bus luggage compartment or on the overhead racks. Additionally, large items such as travel bags or suitcases should be stored in the undercarriage luggage compartment. If you need assistance with luggage storage, please contact the attendant.

2. Valuables such as cash, precious metals, gemstones, securities, art antiques, musical instruments, as well as fragile items like laptops, watches, cameras, and glassware that may be damaged by vibration should not be stored in the vehicle's luggage compartment. Please carry them with you and manage them personally. Our company is not responsible for any damage or loss of luggage. Please take note.

Important booking notices (must read)

1. Due to the high frequency of Japanese bus departures, if you have a specific departure time slot in mind, please communicate with Trip.com customer support via the chat window before purchasing. Without prior communication, we will randomly assign one departure within your selected time slot for ticket issuance (this does not mean you can board any bus randomly during this period).

2. If your selected time slot is sold out, our customer support will contact you via the provided communication method to arrange an alternative time slot.

3. Bus tickets do not support seat selection. All seats are randomly assigned, but customer support will try to arrange adjacent seating when possible.

4. Once the booking is confirmed, ticket refunds can be processed until 10:00 AM (Japan time) at least one day before departure with a 50% cancellation fee. No refunds are available after 10:00 AM one day before departure.

5. The stops listed in the timetable are the main stops. Different bus companies may have additional stops along the route for boarding and alighting. Please refer to the bus company's arrangements for details.

6. The travel times in the schedule are estimated by the bus company for reference only. As buses operate on roads (including highways), delays may occur due to unforeseen circumstances such as road conditions, weather, and traffic volume. If you have important itineraries later that day, please allow sufficient time or consider alternative transportation.

7. Due to natural disasters, road blockages, etc., the bus company may cancel planned departure time slots based on safety considerations. In case of bus service suspension, full cancellation will be processed without additional compensation. We appreciate your understanding!

8. Once the ticket is issued for your booking, the number of participants cannot be modified. For example, if your booking is for 3 people and 1 person cancels, the entire booking for all 3 people must be canceled, and the cancellation fee for 3 people will apply.

9. The ticket is only valid for the designated date and departure time slot. After ticket issuance, you must board according to the stop and departure time specified on the ticket. You cannot take other time slots. Late arrival or no-show will result in full ticket forfeiture, requiring repurchase. We strongly recommend arriving at the bus stop 20-30 minutes early. Do not cut it close as the bus may stop checking tickets a few minutes early.

9. The return bus departure time may be delayed depending on traffic conditions. In case of delays, the bus company cannot refund or change tickets. Please wait patiently at the boarding stop. No monetary compensation will be provided for delays. We appreciate your understanding.