HomeThailandWi-Fi & SIM cardsThailand AIS 5G eSIM | Unlimited Data | Local Phone Number | Real-Name Authentication Required | QR code
Thailand AIS 5G eSIM | Unlimited Data | Local Phone Number | Real-Name Authentication Required | QR code

Thailand AIS 5G eSIM | Unlimited Data | Local Phone Number | Real-Name Authentication Required | QR code

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Device info

• Signal coverage: Thailand

• Operator: AIS (Thailand IP, non-roaming service)

• Supports Multiple Installations

eSIM can be installed, deleted, and reinstalled up to 10 times on the same device.

Reinstallation is allowed within the validity period of the QR code (for unactivated eSIMs) or the data plan (for activated eSIMs). After expiration, reinstallation is not possible.

Product details

• It is recommended to complete Real-Name Authentication and eSIM installation within 12 hours before departure.

• If Real-Name Authentication is completed outside of Thailand, the plan will be activated and the usage days will start counting, even if the eSIM is not installed.

• Complete the real-name authentication first, then proceed to install the eSIM.

• One passport can only be used for the identity verification of 3 eSIMs. The passport used for identity verification will remain registered until the eSIM's validity period ends. During this time, the passport cannot be used to verify the identity of other AIS SIM cards or eSIMs. After the validity period ends, the passport can be used again for identity verification.

Required Materials:

• Passport (for photo capture).

• ICCID and phone number (can be found in the Trip.com booking voucher PDF).

Photo Requirements:

• Passport Photo: Clear, glare-free, and fully display the information page of the passport.

• Selfie: Remove glasses, ensure your entire face is within the frame, look directly at the camera, and remain still for 3-5 seconds.

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Validity period
Valid for 90 days from the booking date, Valid for 1 use(s) only
What's included
eSIM + Data Plan
Hotspot / Tethering Supported
Renewable / Top-Up / Recharge (If you wish to continue using, please repurchase)
How to use
[Complete real-name authentication first, then install the eSIM. Please visit the product details page for detailed real-name authentication instructions.]
 
The actual steps may vary depending on the OS version and device model.
 
[Install eSIM]
*Each QR Code can only be used on one device. Once installed, the eSIM will be bound to that device and cannot be transferred to another.
 
① In-app Installation:
Open the Trip.com App > Go to Account > All Bookings > Tap the “Install” button.
 
② Scan QR code/Manually enter eSIM information to install:
1. Open the QR code attachment from the order in the Trip.com app, and print it in advance or save it to another electronic device.
2. Open "Cellular Network (iOS)" or "SIM Card Management (Android)" in Settings.
3. While the phone is connected to the internet, click "Add eSIM" and scan the QR code to install.
4. If you can't scan the code, enter the "SM-DP+Address and Activation Code" from the order voucher to install.
5. If steps 3/4 fail, your phone may be locked by the home carrier (unable to use other carrier networks). Contact the carrier to unlock it before using eSIM.
 
[Using eSIM]
1. Turn off the primary SIM card and turn on the eSIM network switch.
2. Enable "Cellular Network (iOS)" or "SIM Card (Android)".
3. If you still cannot connect to the internet after the above settings, set the APN and restart. See the information below for details.
 
[About APN]
1. Setting Path:
iOS: Settings > Cellular Data > Cellular Data Network > Enter APN Details
Android: Settings > Connections > Mobile networks > Access Point Names(APN) > Edit APN or Add APN
2. Enter APN
APN: internet
3. Restart your phone.
 
[Customer Support ]
If you encounter any issues during use, please do not delete the installed eSIM. Provide your order number and screenshots of your phone settings to our customer support team, and we will offer prompt assistance.
 
[Self-Service Inquiry]
Check Data Usage: Dial *121*3#
Check Call Balance: Dial *121#
Extra Bonus Call Balance: Dial *121*2#
Check Phone Number: Dial *545#
Make local calls: Dial directly
Make international calls: Dial 00300 + Country Code + Area Code + Phone Number
Call rates start from 1 THB per minute. Call charges please refer to https://www.ais.th/en/consumers/package/international/tourist-plan
Change & cancellation policies
Please note that the booking cannot be canceled once it is confirmed.
The selected date and time cannot be modified after booking.
Important note

[Real-Name Authentication Required]

Real-name authentication website:https://kyc.cloud.ais.th

• It is recommended to complete Real-Name Authentication and eSIM installation within 12 hours before departure.

• If Real-Name Authentication is completed outside of Thailand, the plan will be activated and the usage days will start counting, even if the eSIM is not installed.

• Complete the real-name authentication first, then proceed to install the eSIM.

• One passport can only be used for the identity verification of 3 eSIMs. The passport used for identity verification will remain registered until the eSIM's validity period ends. During this time, the passport cannot be used to verify the identity of other AIS SIM cards or eSIMs. After the validity period ends, the passport can be used again for identity verification.


Required Materials:

• Passport (for photo capture).

• ICCID and phone number (can be found in the Trip.com booking voucher PDF).


Photo Requirements:

• Passport Photo: Clear, glare-free, and fully display the information page of the passport.

• Selfie: Remove glasses, ensure your entire face is within the frame, look directly at the camera, and remain still for 3-5 seconds.


[Disable Domestic SIM Card Roaming]

Before using an eSIM, make sure to turn off data roaming on your domestic SIM card to avoid incurring high international roaming charges. You will be responsible for any related fees, including roaming charges, overseas SIM card/eSIM purchase costs, and transportation expenses. No additional compensation will be provided.


[Maintaining Fair Usage Policy]

To maintain network quality and the Fair Usage Policy (FUP), telecommunications companies may throttle users who consume large amounts of data within a short period, leading to slower speeds or inability to connect. To ensure stable internet access, please avoid activities that consume excessive data, such as prolonged video streaming/downloading, software updates, or sharing your network (hotspot).

FAQ

How do I find out if my phone supports eSIMs?

Your phone must meet two conditions:
1. Dial *#06# in the phone call interface. If an EID is displayed, it indicates that your phone supports eSIM. Without an EID, an eSIM cannot be used.
2. Confirm with your carrier to ensure your phone is not locked to a network.

How can I fix issues with my eSIM?

1. Select eSIM as your mobile data source.
2. Turn on data roaming.
3. Refer to the how to use guide for manual APN setup.
4. Restarting your phone may also help.
5. If none of the above work, contact customer support

Can I use an eSIM and a SIM card at the same time?

Yes, with dual SIM functionality, you can activate both a physical SIM card and an eSIM simultaneously.

How to solve eSIM hotspot issues? What can I do if my eSIM's hotspot is not working?

Due to varying phone models, if your eSIM supports hotspot functionality but cannot use it, try the following:
1. Check if your phone is a contract or locked device
2. Ensure any VPNs are disabled
3. Make sure to turn on data roaming
4. Check if the eSIM is set as the primary device
5. Update your phone to the latest version
6. Use a physical SIM for internet, enable hotspot sharing (ensure it's available), then switch to eSIM without turning off the hotspot. Repeat this process several times, including restarting your phone several times.
7. If none of the above work, contact customer support

What can I do if I lost my eSIM installation QR code? I am experiencing a "This code is no longer valid" error.

Contact customer service with your booking number and a screenshot of your phone settings so we can provide you with support and assistance.

Where can I find the EID and IMEI on my phone?

The EID functions as a digital signature that links devices to mobile networks, typically comprising 32 characters, which include both letters and numbers. The IMEI, or International Mobile Equipment Identity, serves as a unique identifier for your phone and is generally 15 digits long.
For iPhones, you can find your EID and IMEI by going to "Settings" > "General" > "About" > EID/IMEI. Another quick way to find your EID and IMEI is by dialing *#06#, which will display a screen with your device information.
For Samsung phones, go to "Settings" > "About Phone" > "Status Information" > IMEI/EID

How do I activate a renewal?

For total volume-based eSIMs, the renewal will automatically activate after the first plan has been completely used up. You don't need to scan the code again for installation. Once the first plan is used up, refresh the network, wait a few minutes, and it will automatically renew for you.
For daily-based eSIMs: The renewal booking will automatically activate after the days covered by the first booking's package have used up. You don't need to scan the code again.
Additionally, if you want to use eSIM on a different phone, please do not place a renewal booking, as renewal bookings do not support changing phones.

Can I still purchase your service if I have already activated an eSIM on my phone?

Yes, your phone can store multiple eSIM profiles at the same time. You can choose which one to use in your phone settings.

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