[International travelers only] frequency rides | Taiwan High Speed ​​Rail Pass | Flexible 2-day pass, 3-day pass | Must-buy for Taiwan self-guided tour(booking required one day in advance)

※Note: Tickets can only be used the day after the ticket was issued. For example, if purchased on 2024/1/1, they must be redeemed within 89 days starting from 2024/1/2.

- Package Information -

[High Speed Rail Flexible 2-Day Ticket]: You can choose 2 days to take the high-speed rail within a specified 7 days.

[High Speed Rail 3-Day Pass]: You can specify a start date and take the high-speed rail unlimited frequency within 3 consecutive days, applicable to reserved seats in standard carriages and non-reserved seats.

• Package Target: Only foreign nationals visa for a period of less than 6 months. Children aged 6 to 12 years old can purchase a children's travel ticket.
• Package exchange period: Exchange at the high-speed rail counter within 89 days starting from the day after the ticket issuance date.
• Package validity period: Use within 30 days after exchanging for the tour voucher.
• Package seats: You can take the non-reserved seats in the standard carriage. If you need to use the reserved seats in the standard carriage, please go to the high-speed rail station counter to apply for reserved seats first (not applicable to business carriages).

— Exchange method —

• Step 1: Products cannot be changed after ordering. Please provide your full English name, gender, date of birth, passport number, and nationality when booking. Children under six do not occupy a seat and do not need to purchase a pass
• Step 2: After the booking, the passenger's email will receive a confirmation form and attachments. The attachment is the electronic ticket marked with the redemption code; the validity period of the electronic ticket is 89 days from the day after the ticket purchase date to complete the ticket exchange and boarding
• Step 3: Please take the redemption code in the email attachment first and go to the "Order Management" of the Taiwan High-Speed Rail Pass 
  official website
   to make an online reservation for the date, frequency, and time in advance. The reservation is only available within 29 days from the beginning of the day every week. On Fridays and Saturdays, it can be exchanged up to four weeks later until Sunday (based on Taiwan time). Obtain the reservation code after completing the reservation, and use it when picking up passes later
• Example 1: Passenger A's redemption date is 2025/01/04 (Monday), and the passenger's first day of boarding can be specified up to 2025/02/01 (Monday)
• Example 2: Passenger B's redemption date is 2025/01/08 (Friday), and the passenger's first day of boarding can be specified up to 2025/02/07 (Sunday)
• Step 4: When traveling, please go to the "high-speed rail manual ticket window" and present the reservation code, original passport, and entry certificate (short-term entry certificates such as auxiliary visa or Taiwan entry permit), and exchange for an official physical pass on the spot. If the online reservation has not been completed, staff a HSR ticket counters can help you complete the booking
• Step 5: When entering the station, please enter the station through the "manual ticket gate" and bring your ID for inspection.

*Enter the Taiwan Travel Pass number when ordering, and the original Taiwan Travel Pass must be presented on the spot; if the passport number is entered, the original passport must be presented on the spot

*Taiwan High-Speed Rail Pass

— Taiwan High-Speed Rail Pass Exchange Process Description —

[Reservation Process]

• Step 1: Go to the 
  official website
   of Taiwan High-Speed Rail Pass ➔ Click on the upper right corner to read the language ➔ Click on Order Management in the upper right corner
• Step 2: Click "Query by Order Number" ➔ Enter the Voucher Number and Passport Number (the information must be consistent with the passenger information submitted at that time)
• Step 3: Check the list of passengers for this Reservation ➔ Click Redeem ➔ If you book an HSR Consecutive 3-Day Pass, please select the first boarding date. If you book an HSR Flexible 2-Day Pass, please select the first and the second boarding date
• Step 3: Check the list of passengers for this Reservation ➔ Click Reservation ➔ Select Board Date and Board Time
• Step 4: Select the train you are taking (you can check the schedule at other times for earlier or later trains) ➔ click Confirm Train ➔ Complete the Reservation
• Remarks: Each code only allows 5 online train reservations. To reserve more train departures, please proceed to a manual counter of HSR. If you need to change the itinerary, please apply 30 minutes before the initially scheduled train departure time. Overdue will not be accepted

[Cancel Appointment]

• Step 1: Please go to the 
  official website
   of Taiwan High-Speed Rail Pass online 30 minutes before the departure of the selected bus day ➔ click on the upper right corner to read the language ➔ click on the upper right corner Order Management
• Step 2: Click Query by Order Number ➔ Enter Voucher Number and Passport Number (the information must be consistent with the passenger information submitted at that time)
• Step 3: Check the passenger list for this cancellation ➔ Click "Cancel Reservation" ➔ Click Confirm
• Remarks: Cancellation and refund will not be provided within 30 minutes before the departure of the selected train. If the reserved seat has been canceled, you can re-select the boarding date or apply for a refund

— Taiwan High-Speed Rail Pass Refund Instructions —

• Before completing an online reservation, if you need a refund, please click "Cancel Order" in the Order Management section before the refund deadline. Refunds will not be processed after the deadline.
• After completing an online reservation, if you need a refund, you must first cancel your reservation on the official Taiwan High-Speed Rail Pass website. Then, click "Cancel Order" in the Order Management section before the refund deadline. Refunds will not be processed after the deadline.
• No refunds will be accepted after exchanging for physical tickets.

— Validity Period —

• Valid for use within 89day(s) from the date of issue; Invalid after expiration

[High Speed Rail 3-Day Pass]: You can specify a start date and take the high-speed rail unlimited frequency within 3 consecutive days, applicable to reserved seats in standard carriages and non-reserved seats.