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Reviews/Trip Moments

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Reviews: Shenzhen-Hong Kong private charter direct service, cross-border transfer with Hong Kong-Shenzhen dual license shuttle van
Guest User2026-10-20
Booking process is simple and straightforward. Transport company will set up a gp chat w the driver on the day of your pickup. Instructions on where to pick up is clear. Driver is kind and polite and the vehicle is clean ans spacious. Door to door transport, very convenient.
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Reviews: Shenzhen Hong Kong direct private charter itinerary - cross-border transfer with Hong Kong Shenzhen dual license plate nanny vehicle
Guest User2026-07-25
We took a transfer from our Shenzhen hotel to Hong Kong. The return trip was by train. I can definitely say that choosing a transfer is the most optimal and convenient way to get to Hong Kong, taking into account border crossings. You literally get out of the car for 5-7 minutes and that's it. Taking into account two checkpoints, the travel time is about 1 hour 20 minutes. What I didn't like and what definitely caused difficulties was communicating with customer support. When I asked when I would find out the car's registration number, I received the answer "wait." By evening (we were leaving in the morning), I still hadn't received any concrete information. After contacting customer support again, they messaged me on WhatsApp. But the messages they sent there are still showing as "time required to send." To all subsequent questions, support responded with "You have been answered on WhatsApp." When I asked to send the number in a message on trip.com, it took... an hour!!!!! of communication with customer support, and only then did they send the car's registration number. Be prepared for this.
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Reviews: Customized Private Charter in Greater Bay Area: Cross-border Transfers Between Hong Kong/Macau/Zhuhai/Guangzhou/Shenzhen with Dual or Triple License Plates||Fast clearance for Hong Kong and Macau without leaving the car, no queuing/tourism and business
Guest User2026-10-07
I used this booking to pay for additional expenses. The route I needed wasn't listed. To make everything official, the manager asked me to pay through the platform.

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