Shangri-La Apartments

Really nice hotel, quite Chinese style . Clean and calm. Not too far from old town. breakfast is written in Chinese , so have a guess sometimes :)

We had a really good experience during our checkin at the hotel. The manager, Vivian went to our bedroom to make sure we are comfortable. When we mentioned the weather was too dry, she got her staff to bring a humidifier for our room. The humidifier help us a lot. Our room had a beautiful mountain view. The next day, Vivian even gave us a late checkout for our hi speed train back to Kunming was at 4:15 pm. The best part was after touring Pudacuo National Park, we came back to the hotel at 2:30 pm and needed lunch for we were hungry before we catch the train back. The hotel restaurant chef has gone for his break. Vivian went to the extend of calling the chef back to cook for us. We had a good meal before we went to the train station. Her service was really incredible. Kudos to Vivian for making our stay in Shangri La so comfortable and meaningful! I would highly recommend staying at Hilton Garden Inn hotel in Shangri La.

I stayed in the suite at this hotel. It was a great and very comfortable stay. Everything about the suite was elegant and built for comfort. The hotel has a restaurant that makes delicious Yunnan inspired dishes. The yak stew and the potato dishes were especially good. The staff was nice and friendly although language presented a barrier. (Thankfully there are translation apps.). The pool was a little weird though. It's presented more like a pond in the middle of the hotel rooms. There seems to be only one access point to the pool and there is zero seating. Its rimmed by plants and trees. Very strange. But thats the only criticism of the hotel. Everything else meets and exceeds expectations of a hotel. And its within walking distance of the old town.

The hotel is located 1 km from the ancient town and is a 10-15 minute drive to the train station. The room was comfortable, and the water pressure and heater worked perfectly. The Wi-Fi was very stable as well. (For foreigners, do bear in mind, if you connect to hotel wifi, you would need to connect to VPN in order to use WhatsApp, IG or Youtube) This is a 9-year-old property, so there are some flaws that can be improved, but that is understandable. My only feedback is about the F&B restaurant; they only have one all-day dining option. Breakfast was alright, with more of a local selection. I stayed for two nights. On the first day, there was staff available to help me and serve my cafe latte order. However, on the second day, I did not see any staff on standby, so I had to make my own cafe latte (I had to froth the milk), which I found awkward. I wish the staff were more well trained, but I understand it is low season and the hotel probably hired part-timers for service. The best highlight of my stay was meeting a lady named Rose He, who is part of the guest services team (i think). She made recommendations on where to go and even found us a local driver to take us around. She was extremely kind and polite. We exchanged WeChat information, and she texted me when the weather turned cold or rainy. She also helped us to arrange complimentary transportation to the train station. It felt personalized. Shangri-La, if you are reading this, I believe she deserves a token of appreciation. She is the true star and a great example of “hospitality.” Overall, we were happy with our stay. Thank you.

A nice large room with windows on two sides, a full on view of the mountains! The bed with pillow top mattress was v comfortable. The restaurant food offered a wide variety of dishes of good quality and modest price. Staff were friendly and helpful and the receptionist checked to make sure we had purchased a bus ticket for our departure to Lijiang on the morning of our departure. We would recommend Tina’s to other travellers

I recently had my first experience staying in a bunk bed hostel, and it was fantastic. The lady boss was incredibly friendly, resourceful, and attentive, especially when I experienced altitude sickness. Despite my stay being only three nights, she made me feel completely at home, constantly looking out for me since I was traveling alone. Her warm hospitality was contagious, bringing together people from different countries and backgrounds to enjoy fun and dinners together. It was truly an amazing experience.

overall great experience! The view is amazing and I daresay the food at Halfway was the best food I’ve eaten in my China trip. I wish the place provide proper towels instead of disposable ones. There was also no hot water for shower but not sure if it was just our room.

It's been quite cold in Shangri-La recently, but the room is super warm. The service of the ladies at the front desk is very good and professional. Check-in is also very fast. There is also airport pick-up service, which is really good. You don't have to worry about getting lost anymore. The facilities are really good, the environment is good, and it is clean.