Apartments in Selangor, Malaysia

I had a great stay at Mossaz Suite Kuala Lumpur. The suite was clean, modern, and very comfortable, with a nice city view that made the experience even better. The location is convenient, and the staff were friendly and helpful throughout. Overall, it’s a great place to stay and offers excellent value for money.

The place was not clean when we checked in especially the bed, it is still can see got hair and dandruff. Sink got used teabag, I hope the host can improve the cleaning service as this affected the stay.

This hotel offers incredible value for money! The room was spacious and comfortable, and I slept wonderfully. The location is super convenient, right across from a food street, so you'll have no problem finding places to eat and drink. Highly recommend! 5-star rating!

Worth the price. There’s no carpet, and the floor can feel quite cold. Indoor slippers are not provided, so if you don’t like walking directly on tiled floors, it’s best to bring your own slippers. A nice place for a short vacation. The building at the back looks a bit scary, but there’s actually nothing frightening about it. There are pickleball and badminton courts downstairs. Highly recommended. Parking: Basement parking is available at RM6 per day (Touch 'n Go payment accepted). 😊

It was i great hotel a little bit far to the KL center but good as well

The room itself was spacious, clean, and having a kitchenette was very convenient, especially for a longer stay. In terms of space and facilities, the accommodation met my expectations. The location may look convenient on the map, but in reality, it isn’t. There are no nearby train or metro stations within easy walking distance, so you’ll most likely need to use Grab every time you want to leave or return to the property. This is something to keep in mind when planning your stay. Unfortunately, the service was the complete opposite. Communication was by far the biggest issue. The property rarely responded through the Trip.com chat, and the WhatsApp support they asked guests to use was even worse. Most requests took hours to receive a reply, and some were simply ignored. During my stay, I reported issues with the air conditioner and later with the water heater. Instead of receiving timely assistance, I often had to follow up multiple times. On one occasion, when I politely asked how long the repair would take, I received the response, “be patient ya, now is heavy check out.” I found this rude and unprofessional. I was simply asking for an estimated waiting time and was always polite in my messages, always saying “please.” Eventually, I stopped relying on their messaging service altogether because it was ineffective. Every time I needed assistance, I had to leave my room and look for housekeeping staff or other employees in the building to get help directly. The room itself has potential, but poor communication, unprofessional customer service, and the inconvenient location significantly affected my overall experience. I would not stay here again unless these issues are addressed.

The facilities are really good – spacious, comfortable, and affordable, plus the location is excellent. However, the main issue for me is that I'm terrified of cockroaches, and there were so many in my room, I'd say one every five minutes! They were small, which helped a little, but I still hope they improve their hygiene, otherwise it's just not somewhere I can stay. We did complain to management, and they were very responsive. They called to ask if I wanted to switch rooms, but my friends aren't bothered by roaches and they helped me kill them, so we didn't switch. Still, it was thoughtful of them to send someone to deal with it. However, changing rooms isn't a long-term solution. I really hope next time I visit, I won't see a single cockroach. If there were no cockroaches, this apartment would definitely be a perfect score!

Best stay, I always choose this place for healing and working

One of the best locations nearby KLIA, lots of great eateries nearby and very convenient. Just maybe needed a little bit of upgrade on the amenity, then it should be great.

With regards to the accommodation, it's great. Looked like I was in a showroom with all the facilities like a water dispenser, microwave, stove top and sink with all the washing equipment available. Towels were soft, not scratchy. There were blackout curtains which meant i slept super well. Shower gel smelled amazing. There was even a bathtub but i didn't use it. Can imagine it would be great for families with children. The bedroom was really spacious with space on the side of the bed so there will be allowance for a cot if needed.  This place is really new so there was a slight paint smell which will probably wear off in a few months.  My biggest gripe about this location is the check in and the location. check-in: you would need to transfer 200RM to a bank account as part of a deposit that would be returned after the access key is returned. At a hotel, i would just swipe my bank card to pay for this. However, as it was remote, I couldn't do that. The bank transfer could only be done via Wise or Revolut which i didn't have.  As i'm not local, i didn't have a Malaysian bank account either.  Wise isn't an app that can be downloaded on the spot i learned. So i was stuck and frustrated, wanting to just cancel and rebook elsewhere. The administrative person on WhatsApp then relented and sent me the details for the check-in without the deposit. This was after an hour or trying to figure out how to make the payment.  Because there were no signs on doors i had to just observe and ask for help from residents in the building about how to get around/identify the mailbox.  I would totally want to return because this place is really outstanding in its liveability, but it would be great to improve this process for foreign travellers.  Location: the name was so close to Dorsett grand and it wasn't clear that one was a hotel and one was a service apartment. Please make it clear that this is so on the booking page. :) thank you.