Location is geared more toward those who intend to take quite a bit of daily intercity train trips like us. It's very, very near the ghent st Peters station. Hence, there is not much night activity or eateries around the area. But it's an easy bus ride toward the town centre thus its not too much of a hassle to travel within the city.
Service at the main desk was professional and friendly. I stayed 4 nights there, and on the last day of my stay, the cleaning lady did not bother to clean the room or take out the trash. I complained about this to the front office lady, and she was apologetic and waived my city tax payment.
Overall, I would still stay there if I need to go on daily intercity train trips as the price is actually quite reasonable. I only ranked the service as 4 stars due to the lapse of cleaning service on the last day.
Beautiful hotel with perfect view of a cathedral from our twin room. Hotel is in a historic building with lovely architectural features by the canal and the room we were in was a cleverly designed ”duplex” with the bathroom and sinks on the upper floor (ie loft) which made full use of the almost double volume ceiling in the smallish twin room we were in. The only drawback was that the steps were narrow and steep and would pose a problem if one had mobility issues. The toilet was located by the door next to the entrance but there was no sink for handwashing. Alcohol gel in a pump bottle was provided.
There is a café, lifestyle / clothes shop and supermarket in the same building. Very convenient and the hotel's location was walkable to all the sights in Ghent central.
The front desk staff were very polite and gracious and allowed us to store our luggage when we arrived before 11am, since check-in was strictly at 4pm. We were happy to find that our suitcases had been already delivered to our room when we returned to the hotel at 4pm.
There are 2 bars in the hotel - one which is open to the public which was buzzing in the evenings and a guest-only ”Honesty Bar” (1st photo) in which hotel guests could purportedly help themselves to liquor and pen down what they had imbibed - but I never saw anyone in it ! This could be due to a lack of ice or mixers. Or glasses. 🍸
The room was fine. We needed extra bedding and 2 nice staff came immediately and made the extra bed for us. However! We arrived with a reservation confirmation of 2 adults 1 child. Their confirmation had 2 people therefore the room they had was too small. They did have another room for 3 they said we could have but it would be 30 euros extra. At the time we simply agreed and paid as there was a big queue behind us and the amount was small. Buttons seemed like a con to extract more money from us, it wasn't our mistake as we had confirmation for 3 people at the designated price. It's a shame as I really liked Ghent and will certainly return but there are other hotels to choose from.
First of all, there was a smell in the bathroom and the table was so poor that it looked like it was going to fall apart. However, the staff were friendly.
Fantastic for the price we paid clean and nice staff very nice looking place loads to eat and drink within walking distance only downside no tea or coffee making stuff in the room, woold absolutely stay again tho and definitely plan to soon, BBQ grill place near by had amazing food
We specially enjoyed the bath tube in the room we stayed. The location was also great, as you can connect directly to the shopping district. Staffs were very friendly and helpful.
Location-wise, it's right next to Ghent City Hall, super central! Most of Ghent's attractions are within a 10-minute walk, and there are plenty of supermarkets and restaurants nearby, like Carrefour and McDonald's. However, because it's so central, it can get a bit noisy; you can still hear people on the street late into the night.
Service: The front desk staff were all very friendly and enthusiastic, and there's complimentary water.
Facilities: It's an older hotel, which is fine, but the TV isn't a smart TV so you can't cast to it. The air conditioning didn't seem to heat up enough, even when set to the maximum fan speed and highest temperature. On the upside, the room itself is very spacious.
Cleanliness: It was very clean.
Overall, for a few hundred yuan, staying in a chain hotel like this offers good value for money.
Family business hotel, with a long history, a lot of guests, great restaurant
Very Good
86 reviews
8.3/10
Price from
€114
per night
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8.0/10
Very Good
Generally the cleanliness of lobby floor public areas and room were above average 👍🏻👍🏻 Need to be careful when driving into that expo , ikea and the hotel zone as they located along with each others and shared the same directory board which the indicator bit small you might miss the hotel car park entrance The front staff he is super friendly and helpful 👍🏻👍🏻👍🏻 I would say the amenities is worth for the price 👍🏻👍🏻👍🏻
Big and clean rooms, great location (right next to a tram station) and view outside the window. High quality slippers provided. Not so expensive compared to other hotels in Ghent. Warm welcome with lots of gifts. The structure of the building and the room is very interesting. Drawbacks: A little bit dark inside at night. The window could not be closed completely. Some of the rooms have a toilet downstairs and sink upstairs, which is not convenient (I pointed this out and they quickly changed my room without extra charge). It took the reception at least 10 mins to find my stored luggage when leaving.
A very pleasant hotel, 11/10. Everything is new and stylish, including a coffee machine, kettle, hairdryer, TV, and air conditioning. A few minor nitpicks that don't greatly affect the overall experience: the high ceilings mean the room doesn't warm up as quickly as I'd like, the shower could be hotter, and the TV might be mounted too high. But these are nitpicks. Excellent hotel. We recommend it.
Hotel Carlton in Ghent offers a warm welcome, spacious rooms, and excellent cleanliness. The staff are genuinely helpful, breakfast is generous, and transport links are convenient. It’s quiet yet close to the historic center, making it a comfortable, great-value base for exploring the city for leisure travelers and short stays.
The best hotel we’ve had so far! Room comes with a mini kitchen (fridge, induction cooker, microwave, pans, and utensils). There was even Nespresso machine and pods. The facilities are modem and the place is clean. The staffs are friendly plus you can buy Ghent city card at the counter! You can walk to the old town in about 15 minutes or take the bus which is just a few minutes walk away from the hotel. Highly recommended and will definitely come back here.
The hotel is in a great location, close to the castle and suitable for walking. There is a tall lady at the front desk who is very enthusiastic. It is a five-star service when she is there. The hotel is also very clean and reasonably priced. It is worth staying.
Hands down best view from the room! Booked another night as I had a really good impression and experience - wish I had stayed longer! Bed is comfy and the room is...roomy enough. The ladies at the front were exceptionally accommodating for when I had issues checking out and checking back in. Staff is overall awesome! The only shower room is fairly well kept. For a small amount there will be everything that you will/might need: from towels, laundry/dryer, tea/coffee/beer/snacks, luggage storage, to kayaks. Didn't have to use the common kitchen but it seemed equipped. Really can't go wrong with the location - everything is within reach and the are is just simply beautiful day/night.
GGuest UserSint Niklaas was going thru a process of major road and town works. Confusing one-way systems at play gave me a flat tyre reversing back around the right way and hitting a bunch of stones popping out the ground near the kerb.
I think it would be nice to return once the town face-lift is complete... 🤔
Ibis, I thought you'd be better than that. €20 deposit for a kettle and no milk, coffee, tea, or sugar in your room on arrival.. 😒
The ladies working there were lovely enough to give my gf & I a smile 🥰 they know where to park and at what times to pay the machines at the car parks 🤓
Cheap and fairly cheerful but also stressful to load and unload. 🤕
Fantastic hotel in the heart of Ghent! The staff were friendly, the room was clean, comfortable, and beautifully designed. Perfect location for exploring the city. Highly recommend
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