Hotels With Bar in West Midlands, United Kingdom

We chose this hotel, about a 30-minute drive from home, for a one-night stay so the kids could go swimming. They were so excited before we even left. After checking in, we rushed to the pool, only to be told that children weren't allowed after 6 PM and could only use it after 9 AM the next morning. However, check-out was at 11 AM, which left very little time. So, I contacted Trip.com customer service to request a late check-out. During the first call, the hotel said they would charge £10 per hour for late check-out. We expressed our dissatisfaction, and thanks to Trip.com's proactive coordination, the hotel finally agreed to a free two-hour late check-out for both rooms. The kids had a fantastic time the next morning, which was a huge plus. The hotel is newly renovated, and the overall facilities are quite good for a UK hotel. Dinner was also decent, though the steak was a bit disappointing. Luckily, the waitstaff were very friendly and didn't charge us for it. IHG's service philosophy was generally well-reflected. However, the hotel seemed a bit understaffed. There were only two people at the front desk, so checking in required a bit of a wait. After check-in, no one showed us to our rooms, and the layout was a bit confusing, making it easy to get lost. I hope the hotel can improve in this area in the future. Also, it would be even more appealing if they could add some family-friendly room types.

This was my third stay and all was fine - there was a brief power cut and the manager got lights back on ASAP. Only down side was I was given a room on motorway side view three times in a row.

Overall experience was good, I have been a few times but the room we was in wasn’t the best the WiFi was weak so we had to connect to our phone data and the shower curtains were dirty definitely needed replacing.

I was very impressed with the room. I had a twin room, it was very clean and felt like the decor was relatively new. The beds were comfortable and the TV was easy to use. There was a small kettle and teas and milk (although no hot chocolate). Small waters. No fridge. I didn’t get much time to explore the surrounding area as I was there for a conference. But if there wasn’t a conference on I would recommend to others to stay here.

Reasonable room rates, room clean , water hot in bath/shower-food was extremely tasty, and excellent value for money for both evening meal and breakfast. Weather was hot and only improvement would have been to keep complimentary water/juice in foyer topped up as no cool water or drinks available in room.

Came a long way to stay for couple of days for a wedding. Big reunion w some friends from around the globe. Pros: Hotel is at the great location. Lots of food option at Touchwood Mall opposite the hotel. Hotel food are quite reasonable too. Staffs at the lounge & breakfast are Fantastic. They are friendly and helpful. Rooms are spacious and bed are comfy. Cons: Reception should be better. We were attended by Josh during check in and he is not friendly and helpful when few enquiry asked. A friend of mine (a couple) was assigned to a room which AC wasn’t working. And when asked for a room changed, he said its not available. He mentioned that it was an ongoing problem and offered them a fan instead. How is that possible they are still selling a dysfunctional room to a guest when they know its an issue! But if they want an upgrade, they can but they have to pay £13!! I think its bizarre! My friends was stucked to the same room till the end of her stay w a FAN! Overall I am happy with the stay but i need to rant about the room assignment. Its common sense.

Beautiful grounds. Thankfully the heating in the room works. There are however no lifts and the way to the rooms from reception is confusing. But nice staff, and Sherelle at the restaurant who was our waitress was amazing and thoughtful and made sure my team and I were well looked after.

Overall a nice hotel but a couple of plasters were in the pool which wasn’t pleasant but the staff sorted straight way.

I’ve stayed here before not a problem,but this time was terrible I stayed in the car park 1 hours thought they’d made a mistake on the booking the hotel looked like a demolition site no sign of entrance or reception very disappointing,gave me a disability room which I refused to stay in at a different hotel , I think the manager was Richard who helped us get a different room he was very friendly but the room was in lower ground smelling of sewage in hallway’s and damp in the room ,we both suffer with asthma and anxiety , all the lady staff was very polite and welcoming but I don’t want to stay here again

The room is old, but big. The service is OK. British hotel rooms do not have slippers and water, so you need to bring your own. The breakfast is also good. It is far from other places, so it is not very convenient to buy things. You need to take a taxi.