We chose this hotel, about a 30-minute drive from home, for a one-night stay so the kids could go swimming. They were so excited before we even left. After checking in, we rushed to the pool, only to be told that children weren't allowed after 6 PM and could only use it after 9 AM the next morning. However, check-out was at 11 AM, which left very little time.
So, I contacted Trip.com customer service to request a late check-out. During the first call, the hotel said they would charge £10 per hour for late check-out. We expressed our dissatisfaction, and thanks to Trip.com's proactive coordination, the hotel finally agreed to a free two-hour late check-out for both rooms. The kids had a fantastic time the next morning, which was a huge plus.
The hotel is newly renovated, and the overall facilities are quite good for a UK hotel. Dinner was also decent, though the steak was a bit disappointing. Luckily, the waitstaff were very friendly and didn't charge us for it. IHG's service philosophy was generally well-reflected.
However, the hotel seemed a bit understaffed. There were only two people at the front desk, so checking in required a bit of a wait. After check-in, no one showed us to our rooms, and the layout was a bit confusing, making it easy to get lost. I hope the hotel can improve in this area in the future. Also, it would be even more appealing if they could add some family-friendly room types.
Arrived early - 40 minutes - asked if possible to check in. Told to wait ten minutes and then told ok. Went to room and not ready. Housekeeping not aware but did say they'd do our room quickly. No problem. Just wanted to use loo and would come back later. Returned much later. Room ready and clean. Bedroom bin had not been emptied. Very noisy from traffic through the night. Pillows uncomfortable. Breakfast pretty poor. Hot offering sparse and cold. Continental limited. Staff were very pleasant which was lovely and probably made up for the shortcomings. Would choose somewhere quieter, ideally.
Overall experience was good, I have been a few times but the room we was in wasn’t the best the WiFi was weak so we had to connect to our phone data and the shower curtains were dirty definitely needed replacing.
Located on part of the Birmingham University campus in Edgbaston so good location for academic conferences / visiting the university, also short distance to dental hospital, cricket ground, tennis centre etc. Plenty of free parking including blue badge and EV charging. Check-in was quick and efficient. Angela, who checked us in, was friendly and helpful. There is a large bar which serves smaller meals throughout the day and also a restaurant in the evening. The bar food was average price for hotel food (£12+ for sandwich with some soup) and average quality. Room was clean and tidy, with modern decor. It was very spacious and well equipped with seating and table, ironing board, plenty of pillows, pod coffee machine and plenty of coffee pods, tea bags etc. Black out blinds worked well and there was minimal noise from other rooms / corridor. Would definitely stay again if in the Edgebaston / Birmingham area.
Reasonable room rates, room clean , water hot in bath/shower-food was extremely tasty, and excellent value for money for both evening meal and breakfast.
Weather was hot and only improvement would have been to keep complimentary water/juice in foyer topped up as no cool water or drinks available in room.
Came a long way to stay for couple of days for a wedding. Big reunion w some friends from around the globe.
Pros:
Hotel is at the great location. Lots of food option at Touchwood Mall opposite the hotel. Hotel food are quite reasonable too.
Staffs at the lounge & breakfast are Fantastic. They are friendly and helpful.
Rooms are spacious and bed are comfy.
Cons:
Reception should be better. We were attended by Josh during check in and he is not friendly and helpful when few enquiry asked.
A friend of mine (a couple) was assigned to a room which AC wasn’t working. And when asked for a room changed, he said its not available. He mentioned that it was an ongoing problem and offered them a fan instead. How is that possible they are still selling a dysfunctional room to a guest when they know its an issue! But if they want an upgrade, they can but they have to pay £13!! I think its bizarre!
My friends was stucked to the same room till the end of her stay w a FAN!
Overall I am happy with the stay but i need to rant about the room assignment. Its common sense.
It was a very nice and modern hotel with a large room and comfortable bed. The use of the spa was complimentary with the room and we were very impressed. There is a bar and restaurant onsite and although service at times was slow (but it was busy) the food was delicious and reasonably priced. My only downside was that there was no hairdryer but other than that all that was provided was very good.
Overall good, the room looks a bit dated and the AC was not working so had a warm evening. The shower took about 5 mins to work but overall good for the money.
The location is good as there is 3 big shopping store like Tesco and Home bargain very close to the hotel. There is a big car park outside and you can drive to city center around 15mins
Lovely overnight stay.
Hotel was really busy with a large party but the staff looked after us really well.
Not a reflection on the hotel but they booked a taxi to pick us up and the taxi firm were totally useless. Having waited twenty minutes past the scheduled time, we called an Uber which was there in five minutes.
Overall, this is a great hotel which we have stayed at previously and will do so again.
Very Good
20 reviews
8.8/10
Price from
€81
per night
Check availability
See All Hotels With Bar in West Midlands
Recent Reviews for West Midlands Hotels
See all
8.8/10
Very Good
JJeff & LynLovely overnight stay.
Hotel was really busy with a large party but the staff looked after us really well.
Not a reflection on the hotel but they booked a taxi to pick us up and the taxi firm were totally useless. Having waited twenty minutes past the scheduled time, we called an Uber which was there in five minutes.
Overall, this is a great hotel which we have stayed at previously and will do so again.
UUnpopularSwindonA very classy room I actually turned up slightly earlier than expected as my train was early to Birmingham. So I press to tell if I could check in early at around midday and they were more than happy to check me in however I decided to drop off my luggage and attend a meeting. The staff are very helpful and pleasant, and I had my usual additional request of having a room facing the canal. Unfortunately I was given a room on the opposite side to what I requested however went back down to the reception and the staff was so helpful in getting that sorted are they actually gave me the right room?
NNell2026Room is great size and has all the basic amenities you'll need in a three star hotel. It's clean and definitely updated compared to how it used to look years ago. Unfortunately, there's no AC, bed is a bit smaller compared to standard hotel. Bathroom was leaking when showering. Tap needs greasing as it was a bit stiff to lift. W/C flush needs fixing so it flushes properly. WiFi was very slow and intermittent. The reception area as well as the building exterior unfortunately still looks tired and dated still after so many years. I wish they'd repaint it as it's next to the bus station. Also, the breakfast food were overcooked. Bacon, chewy, hash brown looks likes cooked in used oil as it's so brown rather than golden colour. The brown bread taste bitter. The coffee wasn't nice either. I think it's time that Britannia invest in modernising their Coventry City centre chain.
.
NNaiyoudangaojiabingjilingI was genuinely surprised by how convenient the hotel's location was. It's just 20-30 meters from the train station, making it incredibly easy to reach. We could walk to every attraction, completely eliminating the need for public transportation. Chinatown being right next door was fantastic, offering endless dining options to suit all our family's tastes. The hotel itself was very quiet and comfortable, and it felt incredibly secure. Overall, we were extremely satisfied with our stay!
Hotel near Birmingham Shopping District, Birmingham
Price per night from:€50
8.9/10
Very Good
SSarjudhirI had a very pleasant stay at B&B Hotel Birmingham. The hotel is conveniently located, making it easy to access the city centre, public transport, shops, and restaurants. It’s a great choice for both business and leisure travellers.
The room was clean, modern, and comfortable, with a good bed and all the basic amenities needed for a short or long stay. The bathroom was tidy and well maintained, and housekeeping did a good job throughout my stay.
The staff were friendly, professional, and helpful, always ready to assist with any requests. Check-in and check-out were smooth and efficient. The hotel also offers good value for money compared to other hotels in the area.
Overall, B&B Hotel Birmingham provides a comfortable, affordable, and hassle-free stay. I would definitely recommend it and would consider staying here again in the future.
GGuest UserStaff were friendly and made you feel valued as a guest. The room was clean, modern and comfortable. The breakfast was good value and had plenty of choice.
GGuest UserWe've stayed here many times and everything has always been fine.
Unfortunately, this morning they were a bit unorganised in the breakfast room, no saucers, no glasses, no bowls and a few more things missing. They soon rectified things when asked.
GGuest UserGood location close to M42, free parking onsite, easy access to reception check in was straightforward lifts to all floors and the room was perfect clean and warm.
self service for buffet breakfast good variety for every taste. would recommend this hotel to friends and family.
GGuest User5 stars. Exceptionally clean room, outstanding staff and an unbeatable location. Everything you need is within walking distance and the surrounding shops and amenities make it the perfect spot. Friendly people throughout and an altogether excellent stay. Highly recommended.
GGuest UserThis hotel was perfect for an overnight stay fir work the bed was extremely comfortable room
Very bright and clean reception was lovely the lady on night shift very chatty and welcoming
Breakfast was perfect nice spaces and food choice of food fully recommend this hotel and credit to the manager
To book a hotel on Trip.com, simply enter your destination, travel dates, and the number of guests on the page. Then, browse through the available hotels and select the one you want to book. Follow the prompts to enter your payment information and complete the booking.
How do I get hotel deals on Trip.com?
There are several ways to find affordable hotels on Trip.com. You can narrow down your search results by filtering hotels according to your preferred price range, or you can sort the results by price to view the cheapest options first.
Where can I find hotel deals on Trip.com?
Trip.com offers a wide variety of hotel deals and promotions that are available throughout the year. You can easily find these special offers on our deals page. What's more, if you are a member of our loyalty program, you can sign in to your account and discover exclusive discounted rates at hotel list pages.
How can I get lower prices for hotels?
Sometimes booking hotels midweek is cheaper, but it also depends on the season.
How many hotels are listed on Trip.com?
You can find over 1.5 million hotels in more than 230 countries or regions on Trip.com. Haven't decided which hotel to book? Browse our site to get ideas!
Can I cancel or change my hotel bookings on Trip.com?
It depends on the hotel policy and date of cancellation. Please check the policy section of the related hotel pages. To cancel or change your bookings, sign in to your Trip.com account, go to "My Bookings", and follow the instructions.
How do I contact Trip.com customer support?
You can contact Trip.com's 24/7 customer support by visiting the Help Center on Trip.com and submitting a request. You can also contact us by phone or service chat, depending on your location.