Nice, comfy, and good location. Unfortunately, the air condition of the room that I stayed this time, the temperature is not adjustable. It’s super cold at 20-21 degree no matter how I adjusted. At the end I have to off the AC for my entire three nights stay.
First time stay here, everything was beyond limit. The service was super nice especially Deya, she is being so profesional handling me while check out. And all other staff are amazing. The breakfast also good eventhough it was quite busy. Despite of that, i really had a pleasant stay.
The environment is good, located in the heart of Medan, close to shopping malls and not far from the Medan city rail station. Taxis are also convenient. It's worth noting that Medan Airport is quite a distance from the hotel, about a 1-hour taxi ride.
Had pleasant stay for 1 night , the location is excellent, staff were all very friendly and breakfast was a nice way to start the day, would definitely recommend for the location and friendly service especially for family with young children
Location is super nice (near Selat Panjang and Jalan Semarang, culinary areas). But unfortunately they didn’t maintain the room and gym very well. Room was clean, but one of our windows leaked rainwater (the seal isn’t good anymore).
The location is excellent n it is right in the center of medan city.
There is a big mall: delipark mall right opposite the hotel w Sogo as the anchor departal store.
There r many eateries n cinema available on the top floor.
The security of the hotel is very tight that makes me feel safe...
The staff over there r there to welcome us to the hotel
The service from the staff was very decent. But the room was severely lacking. The bed was sunken in …. There was an odor in the hallway. The air conditioning made a lot of noise. Non smoking rooms are indeed available but many guests flout the rules and if you’re unlucky like I was assigned a room next to a very heavy smoker the smoke from his room was entering mine through the gaps in the partition door.
Room is huge and super clean. Toilet come with bathtub and shower in different cubicle. Absolutely posh. The breakfast is above and beyond. I really enjoy the food as the have so many different varieties and the breakfast also serve on the top floor where the view of the surrounding of medan is part of the meal. Just breathtaking! I would come to this hotel if i were to visit medan in near future!
I recently had the pleasure of staying and overall it left a very positive impression.
🛏️ Room Comfort & Cleanliness
• The room was comfortable, offering plenty of room to relax and move around comfortably.
• It was immaculately clean, with fresh linens, spotless floors, and well-maintained furnishings.
🌅 Scenic Views
• The views from the room were stunning—whether it was city lights at night or a sweeping horizon during the day, the scenery was truly enjoyable.
We booked Four Points by Sheraton Medan very last-minute, but the service was truly impressive! The team was so helpful and guided us to secure a good room at a great price. The room was clean, comfortable and perfect for families. Location is convenient, service was excellent, and overall a wonderful stay. Highly recommended will definitely come again! 🌟
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227 reviews
9.1/10
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AAnonymous UserThe environment is good, located in the heart of Medan, close to shopping malls and not far from the Medan city rail station. Taxis are also convenient. It's worth noting that Medan Airport is quite a distance from the hotel, about a 1-hour taxi ride.
GGuest UserFirst time stay here, everything was beyond limit. The service was super nice especially Deya, she is being so profesional handling me while check out. And all other staff are amazing. The breakfast also good eventhough it was quite busy. Despite of that, i really had a pleasant stay.
GGuest UserWonderful stay – peaceful and comfortable
We had a very pleasant stay at Emerald Garden Stay. The place is clean, spacious, and very well maintained. The environment is quiet and relaxing, perfect for resting after a long day. The room was comfortable, with good air-conditioning and strong Wi-Fi.
The host was friendly and responsive, making check-in and communication very smooth. Location is convenient, with easy access to nearby shops and restaurants.
Overall, a great experience and good value for money. I would definitely recommend Emerald Garden Stay to friends and family, and would be happy to stay here again.
TTrip.com local guidesThe service from the staff was very decent. But the room was severely lacking. The bed was sunken in …. There was an odor in the hallway. The air conditioning made a lot of noise. Non smoking rooms are indeed available but many guests flout the rules and if you’re unlucky like I was assigned a room next to a very heavy smoker the smoke from his room was entering mine through the gaps in the partition door.
GGuest UserWe booked 2 rooms and were extremely disappointed with the condition of the rooms.
• One room had blocked drainage at both the sink and bathroom, making it difficult to use the facilities.
• The other room’s toilet bowl was very dirty with visible stains and was clearly not properly cleaned.
This level of cleanliness and maintenance is unacceptable for a paid stay. These issues caused great inconvenience and raised concerns about hygiene standards. We expect the management to take this matter seriously and improve room maintenance and housekeeping.
XxxlimThe location is excellent n it is right in the center of medan city.
There is a big mall: delipark mall right opposite the hotel w Sogo as the anchor departal store.
There r many eateries n cinema available on the top floor.
The security of the hotel is very tight that makes me feel safe...
The staff over there r there to welcome us to the hotel
Mmiss banzaiIt is such a paradise on this island. It is a quiet place, beautiful for couples, families, kids or to hang out with friends. The place is spacious, with direct access to the lake. Almost all bungalows are facing the beautiful lake. Perfect place to mediate, read or chill. They also have catamarans, swimming pool for kids, a billiard table, scooters to rent and a restaurant with a beautiful terrasse. The staff is so friendly and warm. I totally recommend this place. I have been going there for years, and it is the absolute best place on this island.
JJessie SandddyGreat stay as it’s very close to airport. They offer a shuttle which is free every second our from 6am. We had to pay as we went at 7am. Hey ho was 75,000. Gym is ok, very basic. Shower was good & hot. Food was okay, our chicken was questionable and pizza was sweet but I guess that’s what we get for ordering western. Food is also expensive but I guess this is their monopoly as there isn’t anywhere else around. Staff are very friendly and accommodating. Our room was huge and so was the bed! Please be aware this hotel is cashless - only accepting card payment!
GGuest UserLocation is super nice (near Selat Panjang and Jalan Semarang, culinary areas). But unfortunately they didn’t maintain the room and gym very well. Room was clean, but one of our windows leaked rainwater (the seal isn’t good anymore).
LLynn99I recently stayed at the Samosir Cottage on Samosir Island from November 29 to December 1, 2024.
The room was spacious, a significant plus. However, the toilet area required attention, with ants present, as mentioned in previous reviews. While this was acceptable for me, it's an area for improvement.
What truly impressed me was the exceptional service from the receptionist. They clearly explained options and kindly upgraded us to a bigger room. Their helpfulness and professionalism made a significant difference in our stay.
We booked two deluxe rooms, but the first room had a smoke smell, prompting us to request a change or upgrade.
Overall, while there's room for improvement in bathroom maintenance and mattress covers, the Samosir Cottage's spacious rooms and excellent service make it a solid choice for those visiting Samosir Island.
Rating: 3/5 stars
Recommended for: Spacious rooms, excellent service
Areas for improvement: Bathroom maintenance, mattress covers”
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