This is one of the best hotels we've stayed in, we enjoyed all the little details - free flow of coffee and tea with snacks throughout the day, complimentary light pastries for breakfast and happy hour with free plum wine and sake. The onsen, both public and private, is so cosy and relaxing. And the overall design of the hotel, utilizing the previous farmhouse as the foundation, created a quaint yet calm space. Yes it's a little pricey stay but we would def come back again if we're heading to Minamiuonama.
situated at a very strategic location, this hotel is close to railway station, shops and restaurants. it is not a small boutique so expect very crowded and noisy in peak season. we stayed at the best room with onzen inside so the room is spacious. however, the onzen is tiny as compared to others I stayed before. did not try any restaurants this time. expect hotel price with average quality.
The hotel is conveniently located near the Shinano River and Bandai Bridge in the city center. It boasts well-equipped rooms and friendly service, making it a worthwhile choice for both business and leisure travelers visiting Niigata.
There is not close to Murakami Station. I contacted the hotel to book the pick-up station. My luggage was heavy. Thanks to the driver of the pick-up service.
The hotel is some years old, but the room is very spacious and cleaned up, and the family seems more suitable.
The hot spring is very comfortable, and the carp swimming board in the corridor is very interesting. The breakfast dishes are very delicious.
The room has a tour map of Libo Hot Spring Street, most places can be reached on foot, the sidewalk is very narrow, you need to pay attention to passing vehicles.
Although the sun is very hot, the sunset sea view is really beautiful.
Was given a room with 2 single beds. When I checked with the reception, they said their level 10 was under renovation and that my booking doesn't give me a choice. This is the first time I was told I don't have a choice to the bed configuration.
Rooms are not sound proof. We could hear voices from next room.
Room is spacious by Japanese standard, and location is good, near to Bandai Pier and fashion shopping. We could walk to the train station in 10 minutes.
Enjoyed our stay.
The overall service was incredibly thoughtful, and the staff were friendly and polite. From the pick-up service at the station to the evening welcome, everything was perfectly executed, and simple English communication was no problem. As for the accommodation, the room was in a traditional Japanese style, spacious and clean, with a great view outside the window. Although the building itself is a bit old, it's very well-maintained. The onsen (hot spring bath) was a highlight – the water, straight from the source, felt silky smooth, and the open-air bath offered expansive views, making for a truly relaxing soak. Overall, it's a charming and hospitable onsen ryokan where you can truly unwind.
The ski-in/ski-out access to the hotel was incredibly convenient, making it a one-stop shop for dining, entertainment, and relaxation. Although the room was small, it was well-equipped, and the view from the window was quite lovely. My only issue was the incredibly loud noise from some equipment that started around 6 AM each morning, waking me up three days in a row. Additionally, the hotel's dining options were all pretty mediocre and not great value for money.
The hotel itself was nice, but the staff at the ski resort was horrible, the rentals are also not well maintained. The boards are not waxed, which makes it difficult to work with as there are a lot of flat routes which are difficult to avoid (Pony and village road were the flattest slope Ive ever seen in my life, I had to unstrap and walk and the board just wouldn't move). Ski resort staff were unfriendly and the rental staff was the worst, there was a lady there that was cold and rude. The only reason why the rental shop is surviving is probably because the equipments are salomon branded and that there is no other option. I would visit again but only because the routes are fun, Myoko long run was the best, but I would never want to rent from the shop again.
The food was very very good. For breakfast, you could choose from western or Japanese buffet. Western buffet is highly recommended, the omelette was the best ive eaten in my life and there was a diy risotto which was great as well. For dinner, there were 4 options, either buffet, steak, Japanese or shabushabu. All requiring reservations which is tough if you are checking in the evening as some might not be available. Highly recommend the steak, the food was good and the staff were amazing. Japanese was the hardest to get a reservation for but the food was quite underwhelming. The room was clean and ski lockers are also provided but it's tiny and can barely fit 2 boards. But I wish that in the toilet in the common area, you can adjust the tap temperature as the water is freezing cold.
Amenities wise, bottled water are provided daily, also, yukata was provided but you can only wear them to the onsen which was extremely troublesome as I had to change multiple times a day.
The hotel provides shuttle bus services to and fro jyoetsumyoko station which was easy to book. The bus drivers were also friendly and helped out with the luggage.
In summary, for a 5 stars hotel, it didn't live up to expectations, ski resort and rental staffs were unwilling to help and unfriendly. Also, some of the staffs could not speak Japanese which is puzzling for a hotel in Japan. If not for the amazing snow and slopes I would never come back.
It's been a while since I last bothered you.
The breakfast was delicious and the room was clean and nice.
Although it was raining, I was able to go from the station to the arcade without getting wet.
It would have been better if there were amenities such as makeup remover.
The first time I stayed at a hot spring hotel in Japan, I encountered a super cold current and a blizzard, which did not affect the mood of this experience. From the reception of check-in, the room is clean and tidy, to the departure of the hotel, the counter staff helps to check whether the train has stopped and arranges a shuttle bus to Miyagi Station. The whole experience is very good.
Very Good
10 reviews
8.7/10
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8.5/10
Very Good
Amazing resort, felt like something out of a Christmas movie. Very friendly and helpful staff who speak very good English as well. Not a lot to do during the day if you aren’t out on the slopes though.
Even my small requests were met. 🙇♂️ Everyone was so kind and helpful, I'm so grateful! It was a facility I'd love to stay at again. Thank you so much.
An unforgettable stay at Ryugon. Everything was exceptional - from the beautiful traditional rooms to the peaceful onsen and stunning surroundings. The kaiseki meals were thoughtfully prepared and absolutely delicious, showcasing local flavours at their best. The staff were warm, attentive, and made us feel genuinely cared for throughout our stay. A perfect blend of luxury, tradition, and relaxation. Truly special and well worth the experience.
Wonderful experience from start to finish. The hotel provides a shuttle bus from Echigo Yuzawa station therefore it is very convenient via Shinkansen from Tokyo. I do like the room design, it felt showa-era Japanese with a mix of western scifi at the same time, kinda like the film space odyssey. The receptionist was very kind and gave us discounts for ski lifts. Ski lockers were included so we could keep all our gear downstairs. There are many restaurants to choose from, best meal was the steak paella with the option to add extra meat at Edelweiss. Breakfast view from Kiyotsu restaurant was majestic, got to see the early birds ski while enjoying our meal. We were at the slopes pretty much from the morning until after the sun sets because there was night ski! After a whole day of skiing, resting at the outdoor onsen overlooking the snow garden was surreal, all the pains and aches just disappeared. To end the night, we watched the fireworks display from our room. We went to Naeba to ski but received far more than I expected. Thanks to all thestaff for the wonderful experience. We will be back soon and already planning a return.
Just a short walk from the train station, this place has a fantastic location. The staff are super friendly, and the rooms are clean and spacious. The hot springs are a real highlight, with both indoor and outdoor options to enjoy. Perfect for a relaxing and authentic Japanese stay—highly recommended!
Room was spacious. But overall hotel is old and certain parts of it felt like stepping into North korea. But it was quaint and suited the old town vibes. Hotel provided free shuttle from echigo yuzawa station. Room only had Japanese tea cups and no spoons. Parts of the room had cobwebs and similarly at the onsen. They charged a 150 yen per person per day for onsen regardless if utilised or not. And this charge was not told to us through trip.com or during check in. Staff did not understand English at all. We had to use translator to communicate. The free dinner provided was nice for the first night then it became meh. And they strictly prohibited guests to bring own drinks to dinner as they had a drink menu. 350 yen + tax for a glass of coke. Staff were polite and nice.
Location is good, very close to Echigo Yuzawa JR station, and there are adequate parking space. Room is spacious and onsen is large. Only one problem is the WIFI connection is not good, signal is weak and always disconnected. Dining is good and food is fresh and delicious
Not the hotel’s fault but ski slope was not opened until 27 Dec due to lack of snow. Otherwise it would have been a great ski in and out. Lift pass to Gala was provided. Breakfast and buffet dinner were fantastic. Onsen was as expected with leg massage pools.
This is a truly relaxing place. At night, stargazing under a light-pollution-free sky allows you to completely immerse yourself in natural tranquility. The hot spring water is gentle and soothing, the large public bath is spacious and comfortable, and the breakfast is exquisite and delicious. It's a truly healing journey.
What a wonderful area and made even more special by the owner /cook / hostess and all around cool lady Keiko . Highly recommend the place not only for easy location but great jazz vibes
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