I made the trip in search of fresh snow on the mountains, and it was a wonderful experience.
The food was also delicious, and I was very satisfied.
If I had to say one thing, it would be that you can't go to the hot springs in indoor footwear, so it's a good idea to bring sandals or something similar.
Wonderful experience from start to finish. The hotel provides a shuttle bus from Echigo Yuzawa station therefore it is very convenient via Shinkansen from Tokyo. I do like the room design, it felt showa-era Japanese with a mix of western scifi at the same time, kinda like the film space odyssey. The receptionist was very kind and gave us discounts for ski lifts. Ski lockers were included so we could keep all our gear downstairs. There are many restaurants to choose from, best meal was the steak paella with the option to add extra meat at Edelweiss. Breakfast view from Kiyotsu restaurant was majestic, got to see the early birds ski while enjoying our meal. We were at the slopes pretty much from the morning until after the sun sets because there was night ski! After a whole day of skiing, resting at the outdoor onsen overlooking the snow garden was surreal, all the pains and aches just disappeared. To end the night, we watched the fireworks display from our room. We went to Naeba to ski but received far more than I expected. Thanks to all thestaff for the wonderful experience. We will be back soon and already planning a return.
We had an amazing time at NASPA New Otani — this hotel is a fantastic choice if you’re visiting Yuzawa, especially for a winter getaway! The staff were incredibly warm, welcoming, and attentive throughout our stay, making us feel right at home from check-in to check-out.
Our room was spacious, clean, and comfortable — perfect for relaxing after a day of skiing. The location is ideal for winter sports lovers with ski-in/ski-out access to the slopes and easy shuttle service to Echigo-Yuzawa Station, which made getting around a breeze even in snowy weather.
The onsen and bathing facilities were relaxing and just what we needed after spending time outdoors. The buffet breakfast and dinner had plenty of variety and were really enjoyable, with something for everyone.
While the hotel is set a little away from town, the free shuttle made it convenient to explore the area if we wanted. Overall, it felt like a perfect blend of comfort, convenience, and superb service — highly recommended!
Hotel is a convenient walk from the nearest bus stop, and it provides a comfortable feeling within the hotels itself. The buffet was delicious, and they feature daily changes on the rice to give an insight on the type of rice you can get from which part of their prefecture.
Hotel service was great, and the comfortable night gown was a perfect touch as you wear it to call it a day when you sleep.
Only thing is that there was no laudry facility in the hotel, but it was, in general a great experience.
Hotel was generally clean except for the front area where shoes need to be removed.. the floor mat was wet but it wasnt changed, so its kindaof gross.
Amenities are not great either. No lotion, no facial products, only basic toiletries and toothbrush provided. No kids yukata provided too for my child.
Food was very average - both breakfast and dinner. No variety, everyday its a type of shabu - 1 day pork & beef, 1 day beef, 1 day fish. My kid got very bored of the food.
Bed was comfy. Pillows were crap and only 1 pillow each.. View was quite nice, could see e neighbouring mountains.
Location is very good, 5 to 10mins walk from e echigo yuzawa train station. There are quite alot of food at the train station.
While this is supposedly a ryokan, its just another dormy inn. Dont expect too much - considered decent.
Not the most modern. But very cosy and warm, impeccable service and hospitality. Child play facilities inside the hotel (up to 6 or 7 years old). That's a bar for the adults too, open tab until the night. Private onsen is available for 1000jpy for 45 minutes, and is adjacent but separate to the public onsen that is available to hotel guests. Parking is just outside the hotel. Restaurants and snow gear rental is available down the road.
Was given a room with 2 single beds. When I checked with the reception, they said their level 10 was under renovation and that my booking doesn't give me a choice. This is the first time I was told I don't have a choice to the bed configuration.
Rooms are not sound proof. We could hear voices from next room.
Room is spacious by Japanese standard, and location is good, near to Bandai Pier and fashion shopping. We could walk to the train station in 10 minutes.
Enjoyed our stay.
Room was spacious. But overall hotel is old and certain parts of it felt like stepping into North korea. But it was quaint and suited the old town vibes. Hotel provided free shuttle from echigo yuzawa station. Room only had Japanese tea cups and no spoons. Parts of the room had cobwebs and similarly at the onsen. They charged a 150 yen per person per day for onsen regardless if utilised or not. And this charge was not told to us through trip.com or during check in. Staff did not understand English at all. We had to use translator to communicate. The free dinner provided was nice for the first night then it became meh. And they strictly prohibited guests to bring own drinks to dinner as they had a drink menu. 350 yen + tax for a glass of coke. Staff were polite and nice.
I stayed here with my family for a ski trip. We had a great time in one room with six people from three generations of parents and children, and we were very satisfied.
We took baths both at night and in the morning, and because the steam from the baths didn't obscure the view, foreigners who are uncomfortable being naked probably wouldn't feel embarrassed.
The food was well-balanced and delicious. There wasn't a large selection, but everything was delicious.
I'd like to stay here again.
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44 reviews
9.2/10
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JJohn HachiwareWonderful experience from start to finish. The hotel provides a shuttle bus from Echigo Yuzawa station therefore it is very convenient via Shinkansen from Tokyo. I do like the room design, it felt showa-era Japanese with a mix of western scifi at the same time, kinda like the film space odyssey. The receptionist was very kind and gave us discounts for ski lifts. Ski lockers were included so we could keep all our gear downstairs. There are many restaurants to choose from, best meal was the steak paella with the option to add extra meat at Edelweiss. Breakfast view from Kiyotsu restaurant was majestic, got to see the early birds ski while enjoying our meal. We were at the slopes pretty much from the morning until after the sun sets because there was night ski! After a whole day of skiing, resting at the outdoor onsen overlooking the snow garden was surreal, all the pains and aches just disappeared. To end the night, we watched the fireworks display from our room. We went to Naeba to ski but received far more than I expected. Thanks to all thestaff for the wonderful experience. We will be back soon and already planning a return.
GGuest UserNot the most modern. But very cosy and warm, impeccable service and hospitality. Child play facilities inside the hotel (up to 6 or 7 years old). That's a bar for the adults too, open tab until the night. Private onsen is available for 1000jpy for 45 minutes, and is adjacent but separate to the public onsen that is available to hotel guests. Parking is just outside the hotel. Restaurants and snow gear rental is available down the road.
GGuest UserRoom was spacious. But overall hotel is old and certain parts of it felt like stepping into North korea. But it was quaint and suited the old town vibes. Hotel provided free shuttle from echigo yuzawa station. Room only had Japanese tea cups and no spoons. Parts of the room had cobwebs and similarly at the onsen. They charged a 150 yen per person per day for onsen regardless if utilised or not. And this charge was not told to us through trip.com or during check in. Staff did not understand English at all. We had to use translator to communicate. The free dinner provided was nice for the first night then it became meh. And they strictly prohibited guests to bring own drinks to dinner as they had a drink menu. 350 yen + tax for a glass of coke. Staff were polite and nice.
GGuest UserHotel was generally clean except for the front area where shoes need to be removed.. the floor mat was wet but it wasnt changed, so its kindaof gross.
Amenities are not great either. No lotion, no facial products, only basic toiletries and toothbrush provided. No kids yukata provided too for my child.
Food was very average - both breakfast and dinner. No variety, everyday its a type of shabu - 1 day pork & beef, 1 day beef, 1 day fish. My kid got very bored of the food.
Bed was comfy. Pillows were crap and only 1 pillow each.. View was quite nice, could see e neighbouring mountains.
Location is very good, 5 to 10mins walk from e echigo yuzawa train station. There are quite alot of food at the train station.
While this is supposedly a ryokan, its just another dormy inn. Dont expect too much - considered decent.
GGuest UserI made the trip in search of fresh snow on the mountains, and it was a wonderful experience.
The food was also delicious, and I was very satisfied.
If I had to say one thing, it would be that you can't go to the hot springs in indoor footwear, so it's a good idea to bring sandals or something similar.
OOlivier - GillesNothing very new to tell since all the previous reviews say it all. The price is too high for the service. The best aspect of this hotel is its closeness to the slopes. The rooms are so-so, the lack of hooks is astounding for ski-oriented accommodation, the beds aren't particularly comfy, the breakfast isn't super good nor well supplied, there's hardly any WiFi reception anywhere, the common spaces are chilly, and let's not talk about the onsen.
The staff do try hard to make a difference, but meaning well doesn't always cut it. I'm still a bit disappointed by being offered no meaningful commercial gesture after agreeing graciously to switch rooms at the manager's request; in retrospect, as I'm writing this review, a ¥700 bottle of wine I didn't ask for made me feel a bit cheap. I ended up offering it to the staff during check-out.
We decided to ignore all the previous comments because we organized our trip late and are usually easy to please. But quite frankly, I don't understand why some issues haven't been fixed yet, even simple ones such as adding WiFi repeaters and adding hooks in the rooms.
EEduTWe had an amazing time at NASPA New Otani — this hotel is a fantastic choice if you’re visiting Yuzawa, especially for a winter getaway! The staff were incredibly warm, welcoming, and attentive throughout our stay, making us feel right at home from check-in to check-out.
Our room was spacious, clean, and comfortable — perfect for relaxing after a day of skiing. The location is ideal for winter sports lovers with ski-in/ski-out access to the slopes and easy shuttle service to Echigo-Yuzawa Station, which made getting around a breeze even in snowy weather.
The onsen and bathing facilities were relaxing and just what we needed after spending time outdoors. The buffet breakfast and dinner had plenty of variety and were really enjoyable, with something for everyone.
While the hotel is set a little away from town, the free shuttle made it convenient to explore the area if we wanted. Overall, it felt like a perfect blend of comfort, convenience, and superb service — highly recommended!
NNuonuokafeiVery good design hotel, transportation needs to be booked one day in advance through the platform. There is only one trip at 15:15 to Echigo Yuzawa Hatago Isen Hotel. Isen is opposite Echigo Yuzawa Station and is also the hotel of Long Yan's family. After explaining to the staff, you can rest and wait in the hotel. This pick-up station is not fixed and can only be made by appointment. The ride takes about half an hour. After arriving at the hotel, there is an efficient and warm reception. I booked a basic room type with one night and two meals. The room is very large and spacious. The hotel is a tangible cultural material of the Hakkaisan Wine Industry. The ancient farmhouse mansion was rebuilt. The design was awarded, and it protects history and pays attention to the protection of the surrounding environment. I like it very much. It is simple and fashionable. Tea and snacks are provided in the lobby. Plum wine and sake are provided at 5 pm. Now we don't have bento in the room, we eat in the restaurant. Dinner is Japanese style. I think it is very attentive and exquisite for the per capita charge. The environment is beautiful, the service is standardized and enthusiastic, the wine and beverages are cheap, and I had a very happy and satisfying meal. I think it is better than the Japanese restaurant in Tobira Onsen Myojinkan, which costs more than 4,000 yuan per person. Breakfast is a buffet, with one of three main dishes to choose from, and the rest are buffets. The quality is excellent and the taste is very good. There is a shamisen performance from 8:30 to 9:15 in the evening. The couple sings and plays the guitar and is professional. The hot spring has a large public bath and a private bath. The private bath is open when the lights are on, but it is often full. Check out at 11 o'clock and the shuttle bus will take you to Echigo Yuzawa Station. It is very comfortable and convenient with the shuttle bus. The designer may be a commercial designer. There are some shortcomings in the accommodation. There is a lot of light leakage. When the lights in the room are turned off at night, the lights in the corridor and public areas will shine through. You don't need to turn on the lights to go to the bathroom late at night. The windows and doors are not soundproof. When it rains, the eaves drip a lot. Fortunately, I prepared eye masks and earplugs. When it rains, the air conditioning heating room is set to 30 degrees and it can't be warm. It can only keep it warm. It is normal for Japanese hotels to have curtains without light blocking. Overall, a very good hotel.
GGuest UserHotel is a convenient walk from the nearest bus stop, and it provides a comfortable feeling within the hotels itself. The buffet was delicious, and they feature daily changes on the rice to give an insight on the type of rice you can get from which part of their prefecture.
Hotel service was great, and the comfortable night gown was a perfect touch as you wear it to call it a day when you sleep.
Only thing is that there was no laudry facility in the hotel, but it was, in general a great experience.
GGuest UserI chose it with rice and source hanging water in Uonuma.
Anyway, the hot water was good. The hot springs that you can enter while cooling in the open air are exceptional. My skin became chewy and I was happy with the smoothness.
The building is old but the interior is clean and I like it with fashionable furniture. I also like the service between reasonable distances. The rice for dinner was as good as expected and delicious. However, the set meal was fried meat and fish and fried fish oyster set meal, but it was heavy for me. But all the side dishes were delicious with 4! I thought that there was an attractive okazu in the single item, and if there was a set of rice miso soup side dishes, I could assemble my favorite dinner with a single item 〜.
It was a nice inn where you can see the rice fields after harvesting and the autumn mountains 々. The heron was taking a rest on the roof.
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