The hotel is new, with clean rooms with an acceptable dimension. In terms of location, the hotel is well connected in terms of public transportation (that is free in Luxembourg) but is a bit isolated (it’s in a new area surrounded by construction work and/or offices/ residences (during the weekend and holidays was deserted). Finding a place for dinner at walking distance during the weekend was a challenge and the hotel doesn’t offer option besides a simple breakfast.
Frontdesk staff was friendly and supportive.
The location is very good. I went out to play when I arrived at the hotel. I took a shower late at night and found hair in my bathrobe. It was too late and I was too tired to bother. I told the hotel front desk about this the next day. They were very nice and kept apologizing. I asked them to replace it with a new one because I had doubts about the hygiene of the entire hotel because of this hair. The front desk manager and others said they would compensate me for something. I said forget it and went out to play again.
When I returned to the hotel after playing for 5 hours, the room card was invalid! The front desk swiped the card again and went up to the room. I found that it was being cleaned. They were very nice and hoped that we could wait for 20 minutes. We went down to the lobby and waited for 20 minutes before going to the room. I found that the bathrobe with other people's hair was still there. They didn't replace it for me! ! ! I was speechless. I complained to Ctrip, and the result was that everyone from the cleaning staff to the manager came to my house. I kept insisting that it was a bathrobe, but everyone who handled it asked me if it was a towel. I was even more tired to deal with it. They directly told me not to come again and apologized. In addition to being very nice and saying sorry, from the front desk to the back-end, even the bathrobe and towel were not clearly communicated. This hotel should have been my good memories, it was so disappointing!
Very convenient location. From March 2, 2025, the tram goes directly from the airport through the whole city. They do not register or accommodate you earlier, but you can leave your things. There is a microwave on the 1st floor where you can warm up food. For some reason, only one towel
I stayed at the DoubleTree Luxembourg with my 80-year-old father, who is unwell and was extremely tired after a long day of travelling. Unfortunately, the room we were given was right next to the elevator motors, and the noise kept both of us awake almost the entire night. My father finally managed to fall asleep around 7:00–7:30 AM after hours of discomfort.
However, at 8:00 AM, there was a knock on our door. I opened it half-asleep, and the staff member simply said “It’s ok” and walked away. I later saw the same person again in uniform, so clearly they were a member of the hotel team. I still cannot understand why they knocked at that time, and what exactly was “ok,” especially when it was obvious the room had severe noise issues and guests could still be resting.
I shared all of this with the reception team and politely asked to speak with the manager. Instead of a brief conversation or even a quick acknowledgment, I was handed a handwritten note with the manager’s email. After travelling with an elderly parent who was in pain and exhausted, I was genuinely hoping for a bit of understanding or empathy. Even a short apology would have meant a lot at that moment.
I should mention that breakfast was also quite basic and didn’t match the DoubleTree standard I’m familiar with, so overall the stay was unfortunately far below what I usually experience with Hilton properties.
I’m writing this not to complain for the sake of complaining, but because the situation placed my father—who is already unwell—under a lot of unnecessary stress. As a loyal Hilton Honors member, this experience was difficult for me, and I sincerely hope management can review what happened and decide on an appropriate way to make this right.
The hotel is very new, the rooms are large, and breakfast was free for the two older children, which was a great experience. The service was also very good. This is a hotel I was quite satisfied with during my European trip. It is right across from the train station and very convenient.
Very friendly reception at the reception. Great service, we were given great tips to explore the attractions in Luxembourg. After check-in, I was congratulated on my birthday because the careful staff at the reception noticed this when check-in at the passport check-in. Very nice
Hotel was well located nearby hiking trails and other attractions. The room was very nice, and the facilities in the hotel (sauna, gym) were also great.
Breakfast was plentiful. Dinner was just ok.
generally, i would recommend this place and would stay again.
lastly its important to note: they originally tried to give me a different room than the one i had booked (of course one 'inferior'). the staff tried to say that there was nothign to be done as the platforms (such as Trip, Booking, etc) ”oversell” rooms and then the hotel can't fulfil this request .... this is the first i've come across something like this, and after some insisting, i was placed in the room i booked. still, this left a strange note for the start of my trip.
The hotel offer was great in the aspect of price to value ratio, I really liked especially the trip. Com team they are really helpful and understanding I had a booking mistake and they helped me solve it easily. I have never experienced better customers service alway glad to be your customer.
Perfect stay, spacious rooms, great service. Very close to the city centre. Breakfast was also very good, not crazy amount of options but everything was fresh and tasty, service was awesome. For sure recommend to stay here
Great
111 reviews
9.2/10
Price from
MYR 1,251
per night
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7.9/10
Good
This is a good hotel right by the central train station and not too far away from the main sights of Luxembourg City. Getting around the city is easy with frequent teams, busses and trains from the nearby station and all public transport is free within the country! The room was good and the beds/pillow were comfy. The room is a bit small but we had enough space to put our things including some space under the bed for our bags. They had a small table in the room with a chair, some shelving and a pretty big TV for the room size. The bathroom was good too with some decent shower products and while most of the room and bathroom appeared clean they seemed to be having some issues with the shower ceiling and that could use some attention. We picked this hotel for the location and the affordable breakfast option because we only had a day to explore Luxembourg and felt the hotel breakfast would be a good start to our day. The breakfast had a nice selection of breads including a seasonal pastry, a pancake machine, cereals, yoghurt and some nice deli meats and cheeses. The juice and coffee machine were also pretty good and they had some to go cups for the tea/coffee. The location of the hotel is maybe not the best for families because it is surrounded by gentleman's clubs and possibly the red light area of Luxembourg. We didn't see anything too bad but would exercise a degree of caution in this area. There are a few restaurants, bars and quite a few shops nearby. We booked this hotel mainly because it was affordable and would consider staying here again to save some money while travelling through Europe. Being here during the Christmas Market season was fantastic and there are lots of nice things to do around the city.
I recently stayed at the Doubletree by Hilton in Luxembourg for four nights and had a delightful experience overall. First and foremost, I must commend the lovely staff who made my stay exceptionally pleasant. Their warmth and hospitality added a personal touch that truly stood out. The breakfast offered at the hotel was good, providing a variety of options to start the day on a positive note. I also appreciated the gym facilities, which were well-maintained and adequate for my workout routines. Additionally, the hotel is in a great location, conveniently accessible via Luxembourg's free transport network. This made getting around the city a breeze I was also pleased with the early check-in option, which made my arrival smooth and convenient. The toiletries provided added a nice touch to the overall comfort of my stay. The TV with English channels was appreciated, making it easy to unwind with familiar programming. However, I did find the pool to be a bit too busy during my stay, which made it difficult to enjoy a relaxing swim. It would be great if the hotel could manage this better, perhaps by implementing a booking system or extending the pool hours. All in all, my stay at the Doubletree by Hilton, Luxembourg, was enjoyable, and I would recommend it to others.
This is certainly one of the best Mercure that I have ever stayed at. The owner and management must have put in tremendous effort to do up the interior decor. The lobby lounge was so homely opulent. The room was tastefully modern and done up, though do note that the bathroom did not have a door, so it was easy to get a chill after a hot shower, especially in winter. Breakfast room was cozy but the spread was excellent with hot selections, a rarity for small european hotels! Bus stop right at front of hotel to catch the free bus #9 to town.
I recently stayed at the Novotel in Luxembourg, and I had a wonderful experience. The reception staff was incredibly helpful and friendly, going out of their way to make our stay comfortable. They provided great recommendations on places to visit and, even though the hotel was fully booked, they managed to accommodate our request for rooms next to each other, which was a huge plus for our family. The buffet breakfast was impressive, with a clean and hygienic setup and a wide variety of options. The only suggestion I have is to add labels to each food item, so guests know exactly what’s being served. Despite this minor detail, the breakfast was delicious and satisfying. The rooms were also very clean and well-maintained, making our stay even more enjoyable. Overall, it was a pleasant experience, and I highly recommend this hotel for anyone visiting Luxembourg.
Travelled to Luxembourg with two friends, 3 people overall. The location is spectacular, very close to the main station as well as the city center. Just great. The room itself was alright, nothing fancy, generally clean. Towels were provided. No AC, so be aware of that in summer time. The beds were not very long, but if you are below 1.85m you should be fine!
You can park outside the hotel lobby for a short time to unload your luggage. There is free parking service. Parking seems to be 30 euros/day (deducted from the pre-authorization after leaving the hotel). The room area is relatively large, but the shower room in the twin room is glass and translucent, which is really strange for friends to stay. The washbasin is large enough for two people to put their cosmetic bags on one side without affecting each other. The toilet is a separate room, and it is unreasonable that the toilet does not have a trash can. The mini bar in the refrigerator is all free, with enough drinking water and drinks. There is a good view outside the window. The hotel can reach various attractions in the city walk about 1 km, which is very convenient. The hotel breakfast is on the 8th floor, with an unbeatable view outside the window and a rich breakfast. The picture shows only a part of it.
Hotel near Bouneweg-Nord-Verluerekascht, Luxembourg
Price per night from:MYR 1,028
9.1/10
Great
The hotel is new, with clean rooms with an acceptable dimension. In terms of location, the hotel is well connected in terms of public transportation (that is free in Luxembourg) but is a bit isolated (it’s in a new area surrounded by construction work and/or offices/ residences (during the weekend and holidays was deserted). Finding a place for dinner at walking distance during the weekend was a challenge and the hotel doesn’t offer option besides a simple breakfast. Frontdesk staff was friendly and supportive.
Good location, luxury hotel, beautiful and modern. Stand nearly tram station comfortably to the middle town. Breakfast very good. Everything valuable to pay here. Love this hotel. I will back to stay here in the next time. ❤️😊
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