Great stay! The staff were friendly and welcoming, the room was clean and comfortable, and the overall service was excellent. The location was convenient, and I really enjoyed my stay. I would definitely recommend this hotel and would be happy to stay again.
Hotel is trading on its name. Place is in desperate need of an upgrade to rooms and many facilities. No air conditioning to our hotel room, room had a ceiling fan and a cheap pedestal fan. Reasonable breakfast buffet selection, though several hot selections were cold, coffee machine broken and apple juice borderline off. Heated lap pool full of leaves and lot broken and slippery tiles around pool. Room bathroom was very dated and worn. Bed pillows were of poor quality. Rooms not very soundproof. Staff were friendly so no bad reflection on them, it’s down to management and ownership to make this a hotel to miss until significant upgrades, maintenance and improvements are completed. For the price we paid we could have stayed at many other nearby establishments, but chose Wairakei because of its name and perception that it was an upmarket establishment. We were wrong. Would not be rushing back to stay again.
I like this hotel so much. In middle of cambridge city, great room, clean and neat.
Also have free public parking area. Staff friendly.
I like the breakfast too, have so many option.
Recommended. Will come back later.
The room is very unique, but a little small. The breakfast is average. There are three pools in the wild hot spring, which is very artistic. The disadvantage is that the water temperature is a little low. For people who like hot springs, it is not up to standard.
We loved the room which came with a balcony overlooking the beautiful lake Taupo. The grotto and the heated pool were amazing and provided us with a very relaxing stay.
They are all very good. It would be perfect if they had a private bathroom. However, this is the only room we can book in that area, so we are very grateful!
A tiny motel, has basic amenities. Didn't know there's a communal kitchen until we were leaving.
It's a good stop over point, but most of the town closes either early or has long weekends, so make sure you have supplies beforehand. When we arrived there there was no reception, had a number and person to ring, the entrance is a bit tricky ”around the back”...yep that's exactly what it is.
We booked via a travel agent and fully paid. When we checked-in, the staff knew that we already paid via the travel agent. After we checked out, we are shocked that the hotel double charged the room fee to our credit card without informing us. The receptionists are apathy and unhelpful. We are disappointed with Novotel.
We arrived at Tuakau Hotel, we were only spending one night. We were very impressed with our rooms. Found it to be very charming and helpful. Will stay again when the need arises.
Small and neat. Not too spacious but convenient and enough room to do whats needed.
Staff was extremely helpful was able to fulfill some complicated request of invoice.
Thanks for the effort !!
Parking daily was 40NZ Dollar. The only concern i guess it wasnt fun to find parking around here.
Quite challenging even during weekdays.
breakfast was nice.
Will still come again if I am around the area :D
Convenient location to city zones , food and malls... Niceee
Very Good
116 reviews
8.6/10
Price from
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8.7/10
Very Good
GGuest UserHotel is trading on its name. Place is in desperate need of an upgrade to rooms and many facilities. No air conditioning to our hotel room, room had a ceiling fan and a cheap pedestal fan. Reasonable breakfast buffet selection, though several hot selections were cold, coffee machine broken and apple juice borderline off. Heated lap pool full of leaves and lot broken and slippery tiles around pool. Room bathroom was very dated and worn. Bed pillows were of poor quality. Rooms not very soundproof. Staff were friendly so no bad reflection on them, it’s down to management and ownership to make this a hotel to miss until significant upgrades, maintenance and improvements are completed. For the price we paid we could have stayed at many other nearby establishments, but chose Wairakei because of its name and perception that it was an upmarket establishment. We were wrong. Would not be rushing back to stay again.
YYUJUCheck in was smooth and quick but changed room twice to get everything right. Our first room had urine stains on the toilet, which means this room was not properly cleaned up. That was terribly disgusting to find these spots. Also, the smart TV in the first room didn't work. Our second room was find but has no bathtub as requested. Changed to the third room and finally get the okay one with great AC, working TV and cleanness. It was our first time stayed in a 5-star hotel in NZ and was surprised the standard is quite low compared to the other 5 stars in Asia. Has small heated pool accommodating 6 people max. Swimming pool and sauna were fine but steam room didn't work. Service okay and great breakfast. Will consider the other place next time.
MManWe booked via a travel agent and fully paid. When we checked-in, the staff knew that we already paid via the travel agent. After we checked out, we are shocked that the hotel double charged the room fee to our credit card without informing us. The receptionists are apathy and unhelpful. We are disappointed with Novotel.
Rreturn visitorA tiny motel, has basic amenities. Didn't know there's a communal kitchen until we were leaving.
It's a good stop over point, but most of the town closes either early or has long weekends, so make sure you have supplies beforehand. When we arrived there there was no reception, had a number and person to ring, the entrance is a bit tricky ”around the back”...yep that's exactly what it is.
GGuest UserGreat stay! The staff were friendly and welcoming, the room was clean and comfortable, and the overall service was excellent. The location was convenient, and I really enjoyed my stay. I would definitely recommend this hotel and would be happy to stay again.
RRohana SaharomWe loved the room which came with a balcony overlooking the beautiful lake Taupo. The grotto and the heated pool were amazing and provided us with a very relaxing stay.
DDavid DonghyunLocation is central and great. Parking is a bit of luck as reserved places are very limited, but street parking is abundant in the area. No real complaints, but the facility is quite dated. The shower booth reflected this, for example, with a leaky swivel head the sprayed water unevenly. Good for short term stays where you need a central base. Probably not my first choice if you want to lounge around in your room.
Ssamuel eelSmall and neat. Not too spacious but convenient and enough room to do whats needed.
Staff was extremely helpful was able to fulfill some complicated request of invoice.
Thanks for the effort !!
Parking daily was 40NZ Dollar. The only concern i guess it wasnt fun to find parking around here.
Quite challenging even during weekdays.
breakfast was nice.
Will still come again if I am around the area :D
Convenient location to city zones , food and malls... Niceee
GGuest UserFront staff very helpful, however first bed cover sheet was stained and the replacement sheet had a rip in it. Dinner food was small, overpriced and not tasty however breakfast there was alot of choice and yummy fresh food. Third party service neglected to pass on pet details so was an unexpected added cost however was very convenient to be able to have my pet there. Was a very warm and comfy room, thank you.
GGuest UserBreakfast is not delicious, do not have breakfast, there are ants and bugs in the room, friends in the same group have been bitten, must pay attention, the room layout is OK, the cleaning is also clean, the front desk brother is very handsome, the service attitude is also very good
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