I think the location is excellent; close to the medina, very close to the train station and a walk to the tram for Carthage.
My room was great; very comfy firm bed, big, clean and could use the air conditioner to warm up the room if needed.
The staff were nice especially the cleaning staff and the receptionist who checked me in; she was very friendly.
The breakfast was just OK; salad (and other items) were not fresh on 3 of my 4 days. That was the only real negative, along with there being a few mosquitos in my room that I managed to catch after they bit me during the night.
Overall, I recommend the hotel, and was pretty good value for money.
The hotel is located in the city center. The rooms are small and the facilities are outdated. The price is good. The security is very good. I don't know why, but on the day we checked in, the whole street was full of heavily armed police. It is very convenient to eat downstairs, but the food is a bit unpalatable. The ice cream shop nearby is worth a try.
Genuinely was a lovely place to stay, clean and hotel staff very hospitable, surrounded by beach and 15-20 mins away from sidi bu saïd. I booked the breakfast included and it is a feast and a half - I tend to be a picky eater but there is plenty of options fresh, and cooked well ( I’m a hypochondriac- and tend to be paranoid with food) but the place put me at ease and I actually ate well . Would visit again but would keep in mind to public transport if you wish to travel further into Tunis central - as trains are limited and buses and taxis can add up. But all in all it was stunning location and can’t fault the staff :) first time visitor to Tunisia and hope to visit again.
The hotel is very modern and stylish. However, some rooms are more spacious than others. The breakfast service was nice, however the restaurant gets very busy at night and service can be extremely slow. Hotel staff are extremely kind and helpful, however the hotel doesn't cater very well for visitors with special needs like the disabled or elderly with limited mobility. For example there are no porters or staff to help with luggage.
The following are real pictures and videos taken by me when I checked into the hotel that day. I checked into room 109 that day. Hotel location: Tunisia has inconvenient transportation. Hotel facilities: Take a look at the pictures for yourself, they were taken on the day of check-in. See pictures of bedding and linens. No disposable slippers provided. Room facilities: There is a hairdryer. Hotel decoration: see pictures for yourself. Bathroom: There is a bathtub. Breakfast: It is self-service to look at the pictures by yourself. It's the off-season, so there aren't many people, so there isn't much variety. Hotel service staff: I personally feel that they are very service-minded and quite careless during their stay. The hotel pictures match the actual room pictures.
I had the worst hotel experience in my entire life imagine staying in a hotel in a costal city without an ac and they refused to cancel my booking because I paid in advance
Hygiene: Very clean, it's rare to come across such a clean IBIS. I don't wear slippers and my bare feet won't get dirty.
Environment: Convenient transportation, about ten minutes to the airport
Facilities: Compared with other hotels in Tunisia, the facilities are relatively new.
Service: The service attitude is very good, everyone is very enthusiastic.
There are not enough hot dishes for breakfast, but the rest is good and it's ok to stay.
This hotel is everything it promises. Great service, great facilities, wonderful food and bar and safe town centre location. The locality gives one access to virtually everything one needs in terms of shops, services and amenities. You need a haircut or shave - 2 minutes walk; you need a mall - 2 minutes walk; a hammam - back of the hotel; you want to eat out - just step out - got the drift? I would stay here again any day. Oh, and the showers had great flow.
Flight was delayed so turned into late arrival, quick ride from the airport and I was at the hotel. Good location, able to walk to the central market, lots of restaurants, roof top views, Beb Bhar, flower market, rugs to see and perfumes to smell.
Liked the firm mattress, good sized room, staff were polite and helpful, did have to venture out to get some water but had lots of little shops that were still open. So much to see and do will need to come back for more than 3 days. Cheers 🥂
Good
61 reviews
7.8/10
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8,4/10
Very Good
PPUBreakfast is delicious, especially pomegranate jam, I like it very much, the waiter can send breakfast to the room, eat breakfast on the balcony, and enjoy the Mediterranean sunshine and blue! The location of the hotel is particularly good, the room is very beautiful, not far from the hotel is the favorite web cafe. In short, if you give me a reason to come back to Tunisia, I will come to book this hotel again.
GGuest UserBe careful when paying! Some receptionists aren't familiar with their own accounting. Even though the room rate was paid weeks in advance, they still charge you the same rate upon checkout! Be sure to bring proof of payment. I had lengthy arguments about this. Very annoying...
高高The hotel is set at 3 stars at best, but safety is the first priority. Breakfast is average. The environment and food in Islamic countries cannot be complimented. It only costs 20 dinars from Tunisia airport to this hotel, but the airport rental is too bad and charges 50 dinars You, especially the hotel’s parking taxi drivers, must take pictures and keep them in order to avoid complaints when they are cheated. I have issued a taxi license number for a liar. Don’t take this liar’s car.
RRabebI have been going to this hotel for 2 years. The staff is not only very pleasant, but to listen to its customers. The cleanness is impeccable. We feel very safe and this remains well because the airport is next door.
YYesim SertI had a frustrating experience at the hotel. The staff at the reception pretended to speak English, but when I asked a question I got vague answers. For example, when I asked for tea, they said ”Someone will bring it to your room”, but it never came. There was no phone in my room and the air conditioning didn't work. The first room they gave me didn't have a TV and there was a problem with the tap. They gave me a room with a sea view, but it was too far from the entrance and I still had problems with the air conditioning and the phone. All these problems were only resolved the day before I checked out.
Also, my charger didn't fit into the socket and when I asked about it, I got the same vague answer with no follow up. I even left my phone at the reception to charge, but it never did, which was incredibly frustrating.
As for breakfast, you have to go to a restaurant or balcony area where a lady with an angry expression on her face takes care of you, but you are forced to eat whatever she brings to your table, there is no choice. Overall, my experience at this hotel was quite disappointing and not at all what I expected.
GGuest UserIf u ever in tunisia make sure u stay at tis hotel.the design is fabulous.my bed facing the sea.u can lay in bed sea view. Every staff is nice and try their best to service. Specially the reception gal at check in. She upgraded my room. Really appreciate. Their garden is huge very peaceful .plus private beach walk. cardio room great view. My opinion well worth the money.don’t miss the sunrise sky turning pink.u can’t see pink from the photo.u can see it when ur here. I absolutely enjoyed my stay.
GGuest UserRegarding the architecture and design of the hotel I find it magnificent... sublime staff.
Cleanliness for a 5* hotel not at all up to par.
I loved the garden and the swimming pool, the rooms etc.
Only it lacks maintenance, they say they are going to close for a major renovation, in this case... this is where I will stay every time I am in Tunis.
GGuest UserIt was a great choice, I was landing at night, so I decided to stay a night at a hotel close by the airport. My sister and her kids checked in earlier and they had a blast. Great service and an amazing diverse and delicious breakfast we enjoyed the next morning together. I have to say, there was only one bit of detail worth mentioning, the frond desk lady helped me call the cab, but she did not mention using Bolt, which is a more expansive taxi service and forgot to mention that she also obviously chose the Comfort option which cost me more at least a 60% extra charge than the normal price. which was displayed on the meter when we arrived but the cab driver asked for more money than that.
Overall, we had a nice short stay and enjoyed a late checkout to chill and recover from my trip.
Thanks to Novotel Team for the delicious food variety.
GGuest UserThis hotel is located in the center of Tunisia and is an old hotel. As soon as I entered the hotel, I saw the big boss of the hotel supervising the work at the front desk. The boss also walked back and forth and helped with the management of the hotel. This was very impressive. The boss is polite and warm. I booked a suite this time and it was very clean and comfortable. The most unique thing is that there is a stool in the bathtub. This is specially arranged for the elderly or travelers with limited mobility. This is very thoughtful and deserves praise. It was very peaceful to sleep at night. The suite has a balcony with city views. The room includes meals, and the food is local specialties and delicious. I will stay at this hotel next time I go to Tunisia.
GGuest UserGenuinely was a lovely place to stay, clean and hotel staff very hospitable, surrounded by beach and 15-20 mins away from sidi bu saïd. I booked the breakfast included and it is a feast and a half - I tend to be a picky eater but there is plenty of options fresh, and cooked well ( I’m a hypochondriac- and tend to be paranoid with food) but the place put me at ease and I actually ate well . Would visit again but would keep in mind to public transport if you wish to travel further into Tunis central - as trains are limited and buses and taxis can add up. But all in all it was stunning location and can’t fault the staff :) first time visitor to Tunisia and hope to visit again.
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