I originally planned a trip to Fukuoka but came to Saga for the Saga beef. I booked the convenient Comfort Hotel Saga. The room was really small, and they didn't provide drinking water. On the first floor, they only offered basic cotton swabs and toothbrushes, so I was glad I brought my own cotton pads and shower cap. Check-in and check-out at the hotel were self-service. The hotel's location is indeed excellent; it's within walking distance to Saga Castle and the Balloon Museum. It's also right next to Saga JR Station, and you can take a bus to the famous YouMe Town in Saga. The bus stops are well-connected and right by the JR station, making it very convenient. However, at over 700 [currency unit] per night, the value for money isn't great when it's not peak season. If you prioritize convenient transportation, this place could be a good choice.
Green Rich Hotel Tosu is our first choice hotel in Tosu area. Location is very close to JR Station, many restaurants and supermarket nearby, very quiet at night, feel safe walking around.
We will stay again in Green Rich Hotel Tosu if we visit Tosu next time.
On my recent 8-day solo trip to Japan, among all the hotels I booked, yours was the most expensive and the one I had the highest hopes for. However, my actual stay was incredibly disappointing. This significant letdown compels me to provide serious feedback — your hotel utterly betrayed my trust.
Two weeks before my trip, I booked a sea view room at your hotel via the Trip.com app and specifically requested a high-floor sea view room in the booking notes. My primary goal was to ensure a superior sea view experience during my stay. I later found out that your hotel's guest rooms are located on floors 4-9. However, upon check-in, the front desk directly assigned me the lowest available room on the 4th floor. This completely contradicted my primary request when booking and significantly diminished the value of a 'sea view room'.
Upon realizing the issue, I immediately contacted the front desk, hoping to be moved to a higher floor, even just a few floors up to improve the sea view. However, I was informed that 'an additional fee would be required to switch to a higher floor.' This left me particularly incensed:
1. If your hotel has a tiered pricing structure for sea view rooms based on floor level, this policy should be clearly stated on the booking page, including the 'total range of guest room floors' and the 'floor range included in the corresponding price,' rather than concealing crucial information and misleading consumers. To demand extra payment only after check-in clearly demonstrates a lack of integrity.
2. I booked two weeks in advance and specifically noted my high-floor preference; this was not a last-minute, unreasonable request. Even if an adjustment wasn't possible due to full occupancy, a reasonable explanation should have been provided. However, the front desk offered no further explanation, simply presenting 'paying extra' as the only solution. This dismissive and profit-driven service attitude starkly contradicts your hotel's premium pricing and positioning and undermines guests' trust.
Your hotel projects an image of 'quality service' through its high pricing, yet in reality, it conceals information and implicitly demands extra payment. This is completely unacceptable to me. I strongly urge your hotel to address the following issues:
1. Disclose your floor-based pricing rules to provide a transparent booking environment for consumers.
2. Issue a formal apology to me for this service failure and optimize your front desk service procedures to prevent future guests from experiencing similar issues.
English is very convenient, many English instructions, but the front desk staff's English is general, check-in is also self-service in English, you can ask if you mind. I lived opposite Mercure the day before. The sea view view is not as good as this river view (including Tangjin City view). It is very beautiful. There is a light view at night. There is a small public bath on the first floor. It is so pleasant! Cost-effective choice! The room is warm, there are some, interesting is that the refrigerator is also independent (with English instructions). I stayed for one night without room cleaning. This seems to be cleaned every three days. The garbage can be placed in the corridor. Many Japanese hotels are like this. There is a fast food restaurant next to it, walking distance to JR station, going out is the riverside, a good place to walk. There are (paid) bicycle rentals in the hotel instructions, I did not ask in detail. There are many self-collected items in the lobby, and the English logo has free coffee in the morning, but I left the store earlier and did not use it.
I wholeheartedly recommend this hotel, especially if your budget allows for it!
The room windows offer direct views of the moat, and the hotel is incredibly close to attractions like the hot air balloon festival grounds and shrines.
**Transportation:** From Saga Station, you can take the Showa Bus (towards Karatsu) directly to the hotel. Alternatively, the most convenient option is to simply take a taxi.
**Service:** I absolutely have to commend the hotel's front desk staff! They were an enormous help! Due to heavy rains in the Kyushu region, I found myself stranded in Saga and had difficulty getting around. I wanted to arrange for my luggage to be sent directly to my next hotel in Fukuoka. A lady wearing glasses at the front desk was exceptionally helpful in assisting me with filling out the Takkyubin (luggage delivery service) forms. Even though the courier company ultimately couldn't guarantee delivery to my next hotel before my departure due to the heavy rain, the hotel staff's assistance was invaluable and greatly appreciated!
**Dining:** When it's too hot in summer, taking a break at the hotel's first-floor cafe, sipping coffee and enjoying the views, is a fantastic way to relax. (The Baumkuchen is delicious!)
Just a 2-minute walk from JR station, located right on the shopping street with plenty of great food and shops nearby. The room was clean, and the service was warm and welcoming. They even have shared laundry machines, a dryer, microwave, and a fridge, which was a very thoughtful touch. Breakfast was simple, just milk and bread, but it tasted good. It would be even better if there were more options.
The location is very near to the tosu premium outlet.
It's like a boutique hotel with free parking lots.
Receptionists are very friendly and speak a good command of English. Will recommend.
This was a truly beautiful and wonderful hotel. The moment I entered the lobby, I was immediately struck by the breathtaking view. The harmony between the ocean view and the pristine white hotel was truly impressive. Every single item was precious and luxurious. There was an indoor heated pool for the kids, and an outdoor hot spring pool for the adults. Surrounded by distant mountains, the swimming pool and the ocean seemed to be connected... It was fantastic. The food was top-notch, and everything was top-notch. I highly recommend it.
Tiny room with an old and very small Queensize (??) bed. Everything seems to be really old, so does the dust in the corners of the room or of the ventilation in the bathroom.
Service was okay... we could convince them to leave our bicycles outside the hotel entrance (no way to leave them at the ”luggage storage” inside the lobby).
Drinks like coffee, hot chocolate, tea and soft drinks are for free. Microwave free. Also they have a bath house but no sauna for the girls - unfortunately.
Best option in town.
Room is clean and new
Balcony so comfortable for morning breeze
Large deluxe room
A bit tight for standard twins
Western Breakfast is nicer than jap
24 hour supermarket nearby
Convenient shopping
Great
104 reviews
9.0/10
Price from
€111
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8,2/10
Very Good
My stay at Ureshino Onsen Yoshidaya Uchiroji Hondori (also known as Yadoya Uchiroji Hondori) was a tale of two extremes in the charming hot spring town of Ureshino, Saga Prefecture. The hotel was modern Japanese-style with smart check-in system. The twin room was spacious, impeccably clean, and exude serene comfort, making it a perfect retreat. The private onsen facilities truly shine— It was a free slot with 40 mins, which could be booked once via QR Code at the room. Ureshino's famous sodium-rich hot springs, renowned as one of Japan's top three for beautifying the skin, deliver silky-smooth water that leaves you feeling rejuvenated. However, the meal plan was a major letdown. I sent an email to the hotel to confirm my booking and stated I did not eat beef before. The customer service replied I had to pay extra per person in order to change the meat option. For over JPY 38,000 per night including breakfast and dinner, we anticipated premium kaiseki cuisine or traditional served Japanese dinner set. Instead, only a bento box with cold salad and an underwhelming beef and egg pie that felt mismatched for the price. Tragically, my husband experienced vomiting shortly after, likely food-related, which overshadowed our trip. And the breakfast was also disappointing, which was only cold sandwiches with a cup of tea or milk. Thus, I strongly recommend the hotel clearly states the exact contents of dinner and breakfast plans on booking sites—including detailed menus or photos—and offers flexible options, such as plan changes or alternatives, if guests fall ill from the food. This transparency and adaptability would greatly enhance the experience and prevent frustration.
Room is spacious and the river view from our room is very nice. However, the toilet is small. The breakfast buffet has a very good spread, and overall quality was good. There are also free drinks and snacks at a spacious lounge for customers at various times of the day. Parking is on the hotel ground and free.
This hotel hosts many traveling workers. Rooms was small but clean. Location close to the train station. Frespo mall is a 5 minutes walk away. Free parking if you’re driving. Room comes with breakfast so that was good. Breakfast is local cuisine, which explains why local workers stay here. Receptionists were very helpful and spoke some English. All in all, I am a satisfied customer.
Overall, I had a very pleasant experience at this hotel. It is a large hotel and the price was reasonable for the quality of the stay. The highlight for me was the cleanliness. The hotel also boasts a fantastic amenity: a rooftop onsen (hot spring). It was incredibly relaxing and offered a great way to unwind after a long day of travel. The main downside, however, was the dining options. While convenient, both the breakfast and dinner buffets were quite expensive. There are probably more affordable local options nearby if you are looking to save on meals.
I recently stayed at this hotel, and one of the best aspects was its proximity to the train station. It took me only a few minutes to walk there, making my travel around the city hassle-free. The convenience of having the train station nearby meant I could easily access all the main attractions without the need for taxis or long walks. The room was clean and comfortable, and the staff were friendly. Overall, the location made my stay very enjoyable and efficient, especially for someone like me who prefers public transportation.
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