Family Hotels in Tibet, China

Excellent location, very close to Potala Palace. The hotel staff are warm, attentive, and very thoughtful. The breakfast selection is extensive. Special thanks to butler Jiang Cuo for his consistently high-quality service throughout our stay. Highly recommended!

During my stay at the Shangri-La Hotel in Lhasa, I met a true guardian who brightened my trip with his sincerity and professionalism – our butler, Robert Xiang Hongwei. With every proactive greeting and meticulous action, he transformed the phrase “feeling at home” into a heartwarming reality. The best service is when guests forget they are being “served.” With Robert, I witnessed the pinnacle of hotel service: not making guests feel deliberately “cared for,” but rather, through natural kindness, having every need met silently. His every initiative, every “Okay, I’ll arrange it for you right away,” conveyed the same message: Here, you don't have to be a “guest,” just be “yourself.” The Shangri-La Hotel shines because of employees like him, and the industry is warmed by professionals like him. May this subtle light illuminate the journeys of more people, making every arrival a reunion worth looking forward to. I will definitely choose Shangri-La Hotel again for my next stay!

The public areas are beautiful, with lush greenery everywhere and fresh air. You can see Basong Tso Lake from a distance, and its beauty is beyond words! The room amenities are decent, probably the best they could do given the limited resources. However, I do think there's room for improvement and upgrades regarding the hardware. As for the service, it's outstanding. The genuine and warm ******* staff made us feel right at home, far surpassing the service attitude of most hotel staff in first and second-tier cities. The service, for me, is the most commendable aspect of Songtsam. I want to give a special shout-out to the tall, slender, glasses-wearing receptionist at the Horizon restaurant. Yesterday, after dinner, it was raining heavily, and all the umbrellas in the designated spot outside the restaurant were gone. When I told him, he didn't hesitate, immediately rushed out, and brought back several umbrellas from elsewhere, without even using one himself. I was deeply touched. I wanted to ask for his name when checking out, but unfortunately, he wasn't working today. I hope the hotel recognizes and commends him!

Since our rental car couldn't be dropped off at the airport, we urgently contacted the hotel for an airport pick-up before our flight. To our surprise, it was a Lexus! The driver was already waiting for us at the airport and warmly presented us with a Hada (a traditional ******* scarf). The hotel itself has a very distinct ******* character, and you can see mountain views from across the street. Our room number was also super charming! They provide medical-grade Yuyue oxygen concentrators, which were very effective in alleviating altitude sickness on our first day. After a good night's sleep, my headache was gone the next morning. Breakfast was plentiful, featuring ******* noodles, sweet tea, yak butter tea, and tsampa. The staff patiently taught our child how to prepare them. There were also quite a few foreign guests staying at the hotel. I highly recommend it! Additionally, there's a Northeast Chinese restaurant (now converted into a bar) nearby that's very authentic; we ended up eating there two nights in a row.

Wow, this hotel is very good. Everything is very convenient. In particular, they provide a lot of free services. I will stay in their hotel next time. Everything is really good. The front desk service is very attentive and considerate. They will solve any problem as soon as possible and take the initiative to help us. The room aunt greeted and bowed when she saw us. It was very good. She also helped us to send to the Civil Aviation Administration today.

Highly recommended! This Tibetan-style 5-star hotel offers exceptional value for money and boasts a unique charm unlike any other 5-star hotel. Although ******* in style, the rooms and hotel design and decor still exude a luxurious and modern feel. There's a coffee shop, tea house, and laundry service across the street, making dining and tea breaks incredibly convenient. Laundry services are also super cheap for hotel guests. There's also a huge parking lot across the street, which will be a boon for those with parking anxiety. The service is truly outstanding; all the staff are incredibly welcoming. I originally planned to stay a few more nights, but unfortunately, I suffered from severe altitude sickness and had to leave Lhasa early.

The location is fantastic, making it super convenient to get around by public transport or on foot, and it's easy to pop back for a rest. That's why I extended my stay by two more days. The complimentary foot bath service is a great touch, perfect for unwinding after a day of sightseeing. What truly stands out is the free luggage storage for guests checking out for a few days – it's easy, safe, and a real lifesaver.

It was a bit beyond my expectation. I didn't expect that I could stay in such a good hotel at this price. The hotel is quite big and has complete facilities. There is a washing machine with a dryer on the first floor, which is just right for washing the dirty clothes from the previous few days. It is really practical. The room felt very clean and spacious, and there was an oxygen concentrator in the room. The most thoughtful thing is that there is body lotion on the sink. My skin was so dry after staying here for a few days, so I used it right away. The restaurant on the sixth floor is very unique. You can enjoy the beautiful scenery of the snow-capped mountains opposite while having breakfast in the morning. There is also a celebrity helicopter check-in point outside the restaurant, a starry sky restaurant, and a rooftop swimming pool (it feels like no one goes there because it's too cold). I arrived early yesterday and went to the gym for a short run. The weather was good, so I ran while looking at the scenery outside the window. The only downside is that there is no travel guide at the front desk, so you have to do your own research.

The location is excellent, close to the holy lake and convenient for cycling around it. You get a great view of Mount Kailash from anywhere in the hotel. We stayed in a suite, which had a hot spring bath with rose petals in the room – the water temperature was just right and very comfortable. The shower had great pressure, was very comfortable, and the temperature was stable. We had a very comfortable stay. The front desk lady was incredibly warm, helpful, and went out of her way for us, even helping with our luggage. They offer free ******* clothing for photo ops, and she enthusiastically helped us put them on. The public dishes were a bit bland for my taste as I love spicy food, so the owner specially stir-fried a chili pork dish for us and didn't even charge for it. It was incredibly delicious, and I was very touched. We had a very comfortable and enjoyable stay. If it weren't for our schedule, we really would have loved to stay a few more extra days. It was truly a treat. Many thanks to the front desk lady and the owner.

The view outside the window is absolutely stunning! Lying on the bed, you can see the snow-capped mountains in the distance. When the sun shines on the mountains, the whole room is dyed golden, which is breathtakingly beautiful. The ******* breakfast at the homestay is also very unique. The butter tea is rich and mellow, and the barley cakes are chewy, which starts a day full of energy. Next time I come to Tibet, I will stay here again!