Posted on Apr 11, 2026
Guest User
I stayed at Wyndham São Paulo Ibirapuera Convention Plaza Hotel twice during my trip (April 3–8 and April 10–11), and overall, this was a very mixed experience. I’m an international traveller so I would say I have my fair share of seeing all sides to a hotel. To be a 4 star hotel and to charge premium rates, I would expect certain things.
Let’s start with the positive to the hotel -
The location is excellent. From the hotel across there is a shopping mall, which makes it extremely convenient for food, shopping, and daily necessities.
• Cleanliness is generally acceptable. Aside from one incident, (on my first night, I found red stain marks which looks like lipstick on my sheets, took a photo and alerted receptionist the next morning for a change of sheets.
• Room size is spacious and comfortable. I stayed in the “ superior room” and the junior suite.
The issues (and they are significant):
1. Misleading room expectations
The room I received looked noticeably older and more worn than the photos online. Doors, bathroom condition, and overall finishing did not match what was advertised. It felt misleading. This hotel definitely need a glow up.
2. Poor service & lack of flexibility
Service was the biggest disappointment.
• Staff were generally not proactive or solution-oriented.
• I made a booking error via Trip.com and tried to adjust the dates. Both the platform and hotel refused to help or offer alternatives.
• Even a simple late check-out request (which I informed them about in advance and was willing to pay for) was declined without much effort to accommodate. I wasn’t also asking for hours just a mere 2 hours so that I can go to the city to pick up some stuff before my long haul 32hours flight.
4. Billing inconsistencies – check your charges carefully
• I was initially charged for 2 minibar items when I only consumed 1. I manage to catch this on time before paying for it.
• Laundry count was incorrect (11 pieces sent, billed for 12). Receipts and explanations were unclear, and I’m still not fully confident everything was billed correctly.
5. Missing basic amenities (unexpected for this level)
• No iron or ironing board available
• No kettle / hot water in the room
• No complimentary drinking water
• Everything must be purchased separately
6. Language barrier for international guests
Not all staff speak English, which can make communication difficult if you’re not Portuguese-speaking.
Overall verdict: This hotel is convenient but not service-oriented.
If you are Brazilian or familiar with local expectations, you may find it acceptable. But as an international traveler, the experience falls short—especially in service, transparency, and attention to detail.
Would I return?
Probably not, unless location is the only priority.
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Price per night from:€60
Posted on Dec 11, 2025
Guest User
Local well located, with a pleasant structure.
In the meantime, I had a problem in my room, in which a bluse was swallowed, I tried to contact the government, they opened a call and I had no return from what could have happened to then. Even if it is a bluse with a symbolic value, I believe that this is a serious safety issue.
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Price per night from:€36
Posted on Jun 19, 2024|Standard Suite
Anonymous UserThe rooftop view is fantastic, and the surrounding scenery is beautiful. The neighborhood is safe, and there's a convenient buffet restaurant downstairs. There's also a gym on the 13th floor with comprehensive facilities. The only downside is that the hotel doesn't provide breakfast; you'll need to buy it yourself.
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Price per night from:€36
Posted on Feb 15, 2026|Superior Room, 1 Queen Size Bed, Smart Tv 55', Bathtub
Guest UserThis five-star hotel is located in the relatively safe Vila Olimpia area. The hotel is generally new, and the front desk has an artistic, gallery-like design.
The rooms have a modern and minimalist style. I was surprised that a five-star hotel didn't even provide slippers, toothpaste, or toothbrushes. However, the complimentary first round of the mini-bar was a nice touch.
The ground floor features a combined Italian restaurant and bar, so you can dine there if you don't feel like going out in the evening.
There's a chef at breakfast who makes omelets and toasts, and he speaks a little Chinese. He was super enthusiastic with his recommendations every day.
The hotel's spa environment is excellent, and the prices are reasonable, though you need to book in advance.
I was also pleasantly surprised that they readily agreed to my request for a late checkout until 1 PM. That was unexpected.
Overall, the location is very convenient, the service is excellent, and it caters to all your dining, drinking, and relaxation needs. It's a very reassuring choice for business travelers who don't want any hassle. (It would be perfect if they provided slippers, toothpaste, and toothbrushes.)
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Price per night from:€103
Posted on Jun 5, 2026
BrehmeAs I arrived around 3-4am, I tried several times to arrange pick-up service with the hotel in advance but going in a fruitless round-about chase (sending emails, being given useless links, email and number), I gave up and took a uber there, a short ride anyway. But once there, the stay was great. They allowed me to check-out late due to my late arrival and it was easy to arrange the hotel transfer back to airport.
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Price per night from:€67
Posted on Sep 23, 2024|King Room
Kashitanienbaomuzhangfei
Maybe there were too few Chinese tourists, and the front desk staff rarely saw Ctrip orders, and they had to stand for half an hour during the check-in procedure. It's a 10-minute drive from the airport, but this hotel doesn't even have a shuttle bus. The hotel environment is relatively clean. It is in an industrial park and there are no supporting facilities nearby. I can only drink a big pot of San [Love] brand coffee for breakfast.
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Price per night from:€65
Posted on Sep 21, 2024
Guest User
O hotel é bem localizado com excelentes acomodações e um café da manhã sensacional .
Atendimento ágil e eficiente.
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Price per night from:€56
Posted on May 8, 2024
ShenJessie
very pleasure experience with Allure Moema Apartment. I am here for the Sao Paulo Expo, and THIS APARTMENT HOTEL IS AMAZING.
First, the location is very great, the neighborhood is very quiet and clean, you can easily shop within 5 minutes of walking to a very big shopping mall.
Second, the room and hotel are super professional. they have a gym and working zone that can quietly work inside. and all hotel are very clean and no noise during my trip.
Third, I love the staff here. and they are sooo patient and soooo nice. If I can back to Sao Paulo again, I definitely will choose this hotel again.
At first, as foreigners, we don't have local currency to pay the bill and they are willing to give us time and solutions to solve the problems. And, unfortunately, my backpack was stolen in a restaurant and I lost all my belongings. They were very concerned about my condition and comforted me thoughtfully. They even helped the kind people find my passport and help me return to my country as soon as possible.
I am so grateful I chose this hotel and I am so grateful that I met all these great people in Sao Paulo.
Definitely, a Great choice if you want to visit Sao Paulo Expo!
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Price per night from:€48