There was no receptionist at the counter while we arrived, so we had to wait for a while and checked-in.
Staffs might be busy and not friendly as other hotels.
This was my first time staying here and booking through trip.com. Everything was great effortless and booking and checking in. The beds were comfy and the shower is big enough for two people. The Chinese food in the Casino while watch the hockey game was great. Also the braised beef short rib Benny was a delicious start to Mother’s Day. I will definitely stay here again and hopefully hit the hot tub next time for sure.
Room was average at best
Pillows lumpy and it affected my sleep
Went to buy a bottle of water it was 4.50
Carts for luggage disappeared and staff didn’t seem to care, got attitude when I asked if the coukdcfind them as I had 2 - 50 lb bags plus carry on
Cheap price but would try a different
place next time
Average at best!!!
Johnson was very helpful and courteous. The breakfast was good. The only thing bad was the room had an odd smell to it. Can’t put my finger on exactly what it smelt like, but that was the only thing.
The room was clean but my sleep was disturbed by loud truck horns which was really inconvenient. I was also surprised there was no bath towel. There were only two small hand towels and one face towel. I stay in hotels regularly for work and this is the first time I’ve experienced that.
I booked 4 adults in a room but was given only 3 pillows. We requested and front desk staff said they will deliver to our room but did not. Following morning when we complained we were told they run out of pillows 😔
We booked an extra night at Best Western Plus Hinton, we previously stayed for 3 nights before this and were pleasantly surprised by the new room we were given. It was spotless, even cleaner than the previous one we stayed in during our initial booking! Everything we needed was there, and the space felt fresh and welcoming. What truly stood out to us, though, was the front desk team. They were incredibly kind, knowledgeable, and accommodating. They allowed us to check in early, which we really appreciated, and made the whole transition smooth and stress-free. Great service, great stay, highly recommended!
Great
129 reviews
9.2/10
Price from
JPY 24,256
per night
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9.5/10
Amazing
Hands down, the hotel is superb! We believe it is the most glittering gem in Canada. The hotel is: - located in a vantage point that commands the best view of the lake; - nice and comfortable room that commands an open view of greenery; - squeaky clean and spick and span; - very comfortable mattresses and duvets that are top of the class. You are mollycoddled. - quiet and reclusive, and conveniences are a stone's throw away! Simply the best accommodation!
Overall it was a decent stay here. Pros: -Clean room with comfortable beds -Shower had lots of hot water and good water pressure. -nice clean waterpark with helpful and friendly attendant who did not rush us at the end of the night when our young kiddo was dragging his feet to avoid having to leave - heated pools and 2 water slides made the hotel more appealing for us with having our kids along Cons: - the waterpark slides did not have enough of an angle so we couldn’t get down the slides with out having to propel ourselves at times which was odd but also nearly comical -tiny rooms especially for the price. It felt a bit cramped with the limited furniture and the kids on pull out sofa. - the bathroom door provided zero privacy from the rest of the room with no sound barrier, plus it had a “frosted” glass panel as the main part of the door so it was completely see through, and was a tiny bathroom. - no in room microwave so we missed out on being able to heat up leftover takeout from our trip to help us keep costs down and reduce waste unless my husband went hunting for one to use on the main floor, but that was quite a hike when we are on 4th floor so food was cooled right down by the time it made it back to our room. - ordering from the menu at the onsite breakfast restaurant was expensive and the food was quite disappointing. My kids seemed to enjoy the breakfast buffet at least which was free for 5 & under at least.
I am satisfied with the cleaness comparing with the hotel I stayed in Calgary, although it is only 2- star hotel. The front desk is friendly and gave my children toys to play when we checked in.
Banff town is relatively small, Irwin's Mountain Inn is within short walking disance to eateries and IGA grocery store. Guest are provided with 3-day free Roam Transit which is very good to Gondola Base, the Roam bus stop is right in front of the hotel.
Good location and convenience. Also good to have underground parking. Buy not sure when can I get the security deposit although the front desk staff stated it will be back to my credit card after check out but not.
Nice and cozy and clean. ⭐️⭐️⭐️ Pool amenities is family-friendly too. Restaurant for breakfast is ⭐️⭐️⭐️⭐️ Parking lot is accessible too. ❗️But my request to book my room atleast closer to my sister was not granted even they confirmed the day before we arrived. We were put on different floors instead. We booked for 4 rooms in total for this trip. 👎🏻
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