Hotels With Gym in Quintana Roo, Mexico

Hotel is in a good area, close to lots of restaurants, tourist information and markets with street food. The area felt very safe to walk alone at night. The hotel pool was amazing! Lots of seating and big enough that it never felt crowded. The room was clean and spacious. The staff were very friendly and hospitable. The breakfast was delicious with a decent amount of variety and it changed daily. So you could try different things on the days.

This will be the fourth time I have stayed at this hotel and I will say that it's getting old. The resort has five pools that were all hot. The surrounding beach in the area is 20 ft deep and seaweed and you can't enter the water. Also if you can imagine the hotel makes you check out at 10:00 a.m. which screwed up my sleeping pattern for the day of checkout. What hotel makes you check out at 10:00 a.m.? By the way check in time isn't until 4:00. So if you're staying for one day you only get 18 hours of hotel. Some of the rooms are redone and some of the rooms have got the original flooring from when I stay there the first time around 25 years ago. My room had the original flooring. The first room that reception gave me was on the first floor at the absolute end of the resort. The room was run down and the floor looked like it was buckling a little . The second room reception gave me had a foul odor. Food and drinks at this hotel are extremely expensive. I want to say that a margarita is around 13 to 17 US dollars give me a break. Do not order an a la carte breakfast there because they pick it off the buffet and it's going to be cold. I want to say breakfast is 550 pesos a person. Breakfast was fine but nothing special. They don't offer cappuccino or lattes as a courtesy for breakfast. By the way it takes reception around 15 minutes per customer to check you in. I have stayed at this resort a total of four times and I would not go back. The beach is infested with seaweed farther than the eye can see there's no place swimmable by this resort. I would say it was quite disappointing. By the way they have a little market in the resort and a $6 bottle of champagne in Los Angeles cost $53 in their ghastly overpriced market. Very bad value for money. My third room was acceptable. I do have to say I think the rooms are big and the gentleman that checked me on did give me an upgrade to a balcony on the lagoon side so that was something. I paid a round $140 USD a night with tax and really it was a 85 US dollar hotel at best. It doesn't meet Westin standards. There was also an area with a little chip paint in my room but I'm probably being somewhat nitpicky. The light in the room is also not very bright and made it somewhat hard to read.

The room is good, the hotel is right next to the road, a little noisy, the location is average, breakfast is very poor, the hotel's reservation says breakfast is included, but for a decent breakfast, there is an additional cost

This hotel is perfectly okay it's in a good location in the swimming pool is cold because it's surrounded by six floors of the hotel. The rest of places I've been the swimming pools have been hot. Don't lose the hotel key cuz they'll charge you 100 pesos. They can't recommend good restaurants but the staff is okay. The room has a good air conditioner in it has a refrigerator. I would stay here again. It's not perfect but it's okay and then a good location. One bad thing is you're not supposed to flush the toilet paper in the toilet I don't like that that's gross. Whenever I did the number two I did flush the toilet paper cuz that's just gnarly gross. One more problem internet was terrible. On the TV and on my phone it was okay in my computer for some reason. TV was a bit hard work. Bring your computer because internet on my phone didn't not work very well at all and was incredibly slow.

Excellent service, very comfortable facilities and the location of the hotel is spectacular

Beautiful well maintained resort. It looks new. Room is spacious with balcony overlooking the ocean. Food is excellent throughout from all the restaurants. The best restaurants imo are the Steak house, Italian restaurant n the Mexican restaurant. The beach with fine white sand is clean n almost free of sargassum @ this time of the year in Dec. Good service throughout from all the hotel's staff there. Highly recommended.

Fantastic hotel Jorge and Cesar were the shining lights when we arrived and they remembered us through our stay. All members of staff bent over backwards to make sure we were comfortable. The rooms were spacious and came with everything you needed, the pool was really relaxing and the breakfast was so tasty with different options every morning. If you are looking for your moneys worth then this is the hotel for you!

Had to wait a long time to check in. The room cleanliness was decent, and the hotel's location is good with free parking available. However, my deposit hasn't been refunded after more than two weeks, and I'm not sure why it's taking so long.

It's alright, nothing special. There's nothing around, but the good thing is they offer airport pick-up and drop-off. The hotel is quite large and the facilities are decent. Breakfast is rather basic, but for Mexico, it's considered good. Although the facilities are average, everything is acceptable.

One of my fav spots during my time in Cancun and I stayed at 5 different places. Super fun vibes highly recommended and the rooms were magical the view unreal and the restaurants and shows perfect atmosphere.