The service and amenities are superb. The personels were very polite and accommodating. They gave us a very quiet room which is located on the 6th floor right on the roof deck. The food is good, breakfast is served in buffet which we really enjoy. It was such a memorable stay and we will definitely come back here.
we are very happu with the room given to us they upgrade it to a deluxe room which is bigger than what we book we are very happy with the service we receive from them they are very hospitable
I booked a room with a balcony on Trip.com, but the room I was shown was a single window room with no balcony. The staff explained that there were various types of rooms available. I wasn't satisfied, so I spoke to them and they changed my room to one with a balcony, although it took some time. The staff were very friendly.
The location isn't bad, but it's on the opposite side from the airport entrance/exit, so just keep that in mind. There are several restaurants within walking distance, so you probably won't be too inconvenienced. This time, my purpose was just to sleep there, so I didn't prioritize the 'hotel life' experience much, but if that's important to you, this might not be the place. The staff were perfectly fine. The breakfast wasn't luxurious, but it was tastier than I expected.
The hotel is beautiful!! Our room is amazing!! Love all the sculptures and fine details they have all over the hotel. The pools are huge and water is nice and warm! The staff is welcoming and friendly! Would definitely stay here again and recommend the hotel to other travelers.
⭐️⭐️⭐️⭐️⭐️ Exceptional Comfort and Service at an Amazing Value!
I had an outstanding stay at Best Western Plus The Ivy Wall Hotel in Puerto Princesa. From check-in to check-out, the staff provided excellent customer service — always warm, attentive, and eager to help with a smile. They truly made me feel welcome and valued throughout my stay.
The room was immaculate, spacious, and incredibly comfortable. The bed was soft and cozy, the linens fresh, and everything—from the bathroom to the minibar—was spotless. I also appreciated how quiet and relaxing the atmosphere was, perfect for unwinding after exploring the beautiful sights of Palawan.
One of the highlights of my stay was the morning breakfast buffet. It offered a great variety of local and international dishes, all freshly prepared and delicious. From tropical fruits and made-to-order eggs to Filipino favorites and good coffee, it was the perfect way to start each day. The dining staff were equally wonderful—friendly, efficient, and attentive.
Considering the high level of comfort, cleanliness, and service, the affordability of this hotel is truly impressive. You get a 5-star experience at a very reasonable price, making it one of the best values in Puerto Princesa.
I highly recommend Best Western Plus The Ivy Wall Hotel to anyone visiting Palawan. Whether for business or leisure, it’s the perfect mix of luxury, convenience, and Filipino hospitality. I’ll definitely stay here again!
This hotel is absolutely amazing for the price. I'll start by saying there's a free airport transfer. You just need to write to the hotel in advance with your flight number and names. The breakfast buffet is incredible. There's a pool and a spa. Everything is very beautiful and clean.
We stayed at this hotel for 2 nights before heading to El Nido. The grounds are absolutely beautiful. The view from the pool, overlooking Honda Bay, is simply breathtaking.
The hotel offers complimentary airport transfers and shuttle service to/from Robinson's Mall. You can also conveniently book a minivan to El Nido directly through them.
In my opinion, the breakfast was a bit underwhelming. Options included scrambled eggs/omelets, cereal, bread, jams, and butter. There was very little fruit and only one salad. The rice, soups, and other dishes weren't particularly appealing to a European palate (the meat and fish were too overcooked).
However, the à la carte menu for dinner and lunch (which is paid) was, on the contrary, very delicious.
The hotel itself is quite old. The furniture in the rooms shows its age. There was also a slight musty smell, although the cleanliness was maintained.
The staff were incredibly pleasant and responsive.
Overall, the hotel is suitable for 1-2 nights, but don't rely too heavily on the photos.
It was okay I guess, despite the lack of exterior windows and bad carpet smell. I came here because there was more space in the rooms compared to competing, similarly priced hotels in Puerto Princesa, and a desk to work at.
If you haven't researched the location, the hotel is very close to the airport and minor city attractions such as museums and cathedrals, but far from natural attractions such as wildlife conservations and clean beaches. And really, the latter is the main reason most people travel to Palawan.
The buffet breakfast may have been adequate for the non-vegan, but that didn't include me.
Really nice resort only 10min away from the port by Tuc Tuc. The room very clean and with all the essentials for the staying. My room wasn’t exactly view on the pool as expected so I would have to say a little bit overpriced. Nice breakfast. They arranged me an half day tour of the main spots in Coron and they were really flexible. The only thing that often happens to me travelling solo is that at pool bar for lunch I asked half portion of a serving because it was meant to be for 2/3 people (in the Philippines they often have family sharing portions) but they said it wasn’t possible that they could serve me half portion but the price would’ve been the same and I found that annoying. Other than that they offer shuttle bus to the airport and everything else was as good as in the pictures!
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SsharonchenxlWe really had a very nice holiday here! The whole environment was excellent, all the facilities were easy to use and really every member of staff was very kind. Clean of course ! Delicious food! We have had some complaints, and I must explain here that my husband is an old German, and I found that the Germans are much more critical than the French, but the staff, from the general staff to the manager who was on duty every day, took our ”complaints” very seriously, and the most valuable thing is that every one of them really tried to help us to solve our ”problems”. The ”hassle”. I have to admire the service here! It really is better than many 5 star hotels! Fantastic Fireworks on the beach and the Resort had super prepared for all Guests together party! Even for Kids! We'll be back here again.
CChristine Cui cuiyu(YU)minThis overwater bungalow was incredibly comfortable and beautiful, located about a 15 to 20-minute boat ride from Semporna Port. It's an all-inclusive resort, with breakfast and dinner thoughtfully arranged. We missed lunch due to island hopping tours, but there was afternoon tea and snacks available, which was perfect after snorkeling. Dinner menus changed daily and were both delicious and plentiful. Although you could pay extra for additional seafood, the provided meals were excellent on their own. The first night featured steamed seafood, the second was a seafood hotpot, and the third was a barbecue. The hotel also organized daily snorkeling trips to fantastic spots. Our whole family had a truly wonderful vacation.
AAnonymous UserThis hotel is quiet and well-located outside Coron City, right by the mangroves, and surprisingly mosquito-free.
There's a magnificent pier with a bar, perfect for enjoying the sunsets in the late afternoon. From this pier, private island hopping cruises depart for Coron Island – a magical experience I highly recommend.
The rooms, bathrooms, and balconies are spacious.
There's a large pool, though the water was a bit cloudy. The main restaurant serves a breakfast buffet. The poolside bar/snack area offers excellent ice cream. There's also a pizzeria restaurant by the mangroves, plus a Japanese restaurant.
Evening entertainment is offered several times a week.
Airport transfers are available for 350 pesos per person. Transfers to Coron City or tuk-tuks are readily available right outside the hotel.
AAngelicaFrom the moment we left the port, our Matinloc experience already felt special. The boat ride was smooth, and the boatmen immediately assisted us with our luggage. Upon arrival, we were warmly welcomed by Ms. Jam from FO/Reservations, who gave us a friendly tour and clear briefing. Even before the trip, Reservations Manager Ms. Jeannette had already been very responsive to my emails, making the planning stress-free.
Our VIP villa, perched on a cliff, offered an astounding view that raised the standard of our stay. The room was clean and comfortable, and we appreciated the generous souvenirs and hygiene kits provided. The staff were consistently attentive and polite special thanks to FO Supervisor Ms. Jhona and their Korean General Manager for adding to the warm and welcoming atmosphere.
Highlights of our stay included the refreshing fresh fruit shakes, fun water activities, the amazing walking path lined with century-old trees, and of course, the delicious food (their pizza was a standout). The WiFi was surprisingly fast..even powered by Starlink at the port. We also appreciated the thoughtful gesture of staff recommending where to get beers in town since they don’t sell alcohol on-site.
Matinloc truly combines paradise-like views with genuine hospitality. Maraming salamat to the whole team for making this my best El Nido stay so far.. I would gladly return a hundred times over.
CCarina Y. B.The service and amenities are superb. The personels were very polite and accommodating. They gave us a very quiet room which is located on the 6th floor right on the roof deck. The food is good, breakfast is served in buffet which we really enjoy. It was such a memorable stay and we will definitely come back here.
MM52048****The hotel is right by the beach, and it's only a 5-minute walk to the pier. You can buy tickets for the Underground River National Park and boat tours at the small hut next to the pier, so there's no need to book a guided tour. If you go to buy tickets and board the boat around 8 AM, you can save about 1000 pesos compared to a tour package. The hotel's pool and restaurant are very clean, and the front desk staff and room attendants are all warm and friendly. We'll definitely choose this hotel again next time we visit this area. When taking a taxi from Puerto Princesa, you can ask the doorman at your Puerto Princesa hotel; it should cost around 3500 pesos.
GGuest UserThis hotel is absolutely amazing for the price. I'll start by saying there's a free airport transfer. You just need to write to the hotel in advance with your flight number and names. The breakfast buffet is incredible. There's a pool and a spa. Everything is very beautiful and clean.
GGuest UserFirst of all i would like to say thank you to all the staff in Carpe diem especially to Donald! ;) the guy at the reception i really appreciate the helpfulness, and also the treatment he gave us it was a delightful experienced i worked in a service industry too and this is really important to have those excellent service in order to sustain the business, whoever is the owner of this hotel please do appreciate the hard-work of Donald im really glad of what he did for us during our stay, the staff are well trained, and overall the room is huge, and clean the amenities are great:)
Thank you Carpe diem!
For those who checked a high quality type of service and good place to stay please choose carpe diem by the way the food is great they have a big serving its all fantastic but the most highlight of my stay is the service of Donald;) please send my regards to him
M
SSheen Maewe are very happu with the room given to us they upgrade it to a deluxe room which is bigger than what we book we are very happy with the service we receive from them they are very hospitable
GGuest UserThe hotel is beautiful!! Our room is amazing!! Love all the sculptures and fine details they have all over the hotel. The pools are huge and water is nice and warm! The staff is welcoming and friendly! Would definitely stay here again and recommend the hotel to other travelers.
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