Although the hotel is a bit old, the overall facilities are well maintained, the location is excellent for self-driving, and the safety measures are also good. The packaged service is cost-effective.
The TUI Magic Life hotel complex in Djerba is absolutely outstanding, and the grounds are immaculately maintained. The culinary offerings are superb, and the animation team does a truly great job. The entire program is highly recommended, especially for families with children – there's so much for the little ones to enjoy!
It's a shame, however, that the otherwise very positive overall impression was slightly marred by a technical issue and a lack of communication behind the scenes. Halfway through our holiday, there was a leak from the air conditioning in our room, which caused water damage and peeling paint. We were offered a room change, but since half of our vacation was already over, we didn't want to bother moving.
The coordination between the Trip.com agents and the hotel management was unfortunately very chaotic, and I constantly received conflicting information. In the end, though, the issue was resolved with compensation.
Conclusion: A fantastic holiday destination for families that we would definitely recommend – but there's still room for improvement organizationally behind the scenes.
The food was very good amd has a lot of variety all amenities are good staff are very kind and helpful but the Ac was always not working morning time feom 06:00 am to 13:00
And no wifi in the rooms
The hotel is located in the beautiful southern Tunisia tourist resort. The hotel has its own private beach, a large internal area, and a reasonable division of labor and design of various functional areas. The decoration has both local Carthaginian characteristics and is luxurious and elegant. The breakfast restaurant has an unbeatable sea view, excellent quality, large room area, and very high comfort.
I am quite disappointed by the quality of the rooms in this hotel advertised as a 4 star. The staff and manager are lovely and very helpful. The hotel itself is very beautiful and well located. But no air conditioning even in the executive suite even though I paid an extra €50 for 3 nights. The 1st night in a standard room was not worthy of a 4 star. Damaged bathtub, no support for the shower head, no telephone, a poor quality mattress, questionable cleanliness, in short, not what I expected. The restaurant is simple and the dishes are always the same, but it's good. For my part, I will not go back. Too bad once again the hotel is beautiful but the rooms are not great.
Introduction I have been traveling since the age of 16 and I am 50, I have visited the best hotels in the world
I stayed for 2 days and I can say that apart from the price of around 180 euros per night for a double room the hotel is not worth a 3 star rating.
Positive aspects Very nice hotel from the outside, the magnificent lobby is very impressive but there is no value for money Room designed in the 70s with. Salty desalinated water!!! There is no hook in the shower for robes Sink knobs with hot written in French and cold written in English!! Fixed shower that doesn't move and you can't adjust the flow of water!
For the lights in the room there is no general switch to turn everything off from the bed and therefore you have to get up to do it Room safe not working and you are forced to use the one in reception every time.
Lack of simple things like an umbrella for customers in case of rain!!!
Lack of enough sockets to charge cell phones and other things Bathtub without hydromassage
Positives Friendly and helpful hotel staff Very good and plentiful breakfast
Hôtel idéalement situé
Plage paradisiaque
Personnelle fabuleux encore merci pour cet accueil et cette gentillesse
Repas très bons et variés
Very Good
49 reviews
8.2/10
Price from
MYR 655
per night
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GGuest UserIntroduction I have been traveling since the age of 16 and I am 50, I have visited the best hotels in the world
I stayed for 2 days and I can say that apart from the price of around 180 euros per night for a double room the hotel is not worth a 3 star rating.
Positive aspects Very nice hotel from the outside, the magnificent lobby is very impressive but there is no value for money Room designed in the 70s with. Salty desalinated water!!! There is no hook in the shower for robes Sink knobs with hot written in French and cold written in English!! Fixed shower that doesn't move and you can't adjust the flow of water!
For the lights in the room there is no general switch to turn everything off from the bed and therefore you have to get up to do it Room safe not working and you are forced to use the one in reception every time.
Lack of simple things like an umbrella for customers in case of rain!!!
Lack of enough sockets to charge cell phones and other things Bathtub without hydromassage
Positives Friendly and helpful hotel staff Very good and plentiful breakfast
GGuest UserI am quite disappointed by the quality of the rooms in this hotel advertised as a 4 star. The staff and manager are lovely and very helpful. The hotel itself is very beautiful and well located. But no air conditioning even in the executive suite even though I paid an extra €50 for 3 nights. The 1st night in a standard room was not worthy of a 4 star. Damaged bathtub, no support for the shower head, no telephone, a poor quality mattress, questionable cleanliness, in short, not what I expected. The restaurant is simple and the dishes are always the same, but it's good. For my part, I will not go back. Too bad once again the hotel is beautiful but the rooms are not great.
FFoufa MaloucheThe food was very good amd has a lot of variety all amenities are good staff are very kind and helpful but the Ac was always not working morning time feom 06:00 am to 13:00
And no wifi in the rooms
GGuest UserThe hotel is located in the beautiful southern Tunisia tourist resort. The hotel has its own private beach, a large internal area, and a reasonable division of labor and design of various functional areas. The decoration has both local Carthaginian characteristics and is luxurious and elegant. The breakfast restaurant has an unbeatable sea view, excellent quality, large room area, and very high comfort.
GGuest UserAlthough the hotel is a bit old, the overall facilities are well maintained, the location is excellent for self-driving, and the safety measures are also good. The packaged service is cost-effective.
AAntonio PlascevicThe TUI Magic Life hotel complex in Djerba is absolutely outstanding, and the grounds are immaculately maintained. The culinary offerings are superb, and the animation team does a truly great job. The entire program is highly recommended, especially for families with children – there's so much for the little ones to enjoy!
It's a shame, however, that the otherwise very positive overall impression was slightly marred by a technical issue and a lack of communication behind the scenes. Halfway through our holiday, there was a leak from the air conditioning in our room, which caused water damage and peeling paint. We were offered a room change, but since half of our vacation was already over, we didn't want to bother moving.
The coordination between the Trip.com agents and the hotel management was unfortunately very chaotic, and I constantly received conflicting information. In the end, though, the issue was resolved with compensation.
Conclusion: A fantastic holiday destination for families that we would definitely recommend – but there's still room for improvement organizationally behind the scenes.
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