Although the hotel is a bit old, the overall facilities are well maintained, the location is excellent for self-driving, and the safety measures are also good. The packaged service is cost-effective.
The TUI Magic Life hotel complex in Djerba is absolutely outstanding, and the grounds are immaculately maintained. The culinary offerings are superb, and the animation team does a truly great job. The entire program is highly recommended, especially for families with children – there's so much for the little ones to enjoy!
It's a shame, however, that the otherwise very positive overall impression was slightly marred by a technical issue and a lack of communication behind the scenes. Halfway through our holiday, there was a leak from the air conditioning in our room, which caused water damage and peeling paint. We were offered a room change, but since half of our vacation was already over, we didn't want to bother moving.
The coordination between the Trip.com agents and the hotel management was unfortunately very chaotic, and I constantly received conflicting information. In the end, though, the issue was resolved with compensation.
Conclusion: A fantastic holiday destination for families that we would definitely recommend – but there's still room for improvement organizationally behind the scenes.
The food was very good amd has a lot of variety all amenities are good staff are very kind and helpful but the Ac was always not working morning time feom 06:00 am to 13:00
And no wifi in the rooms
The hotel is located in the beautiful southern Tunisia tourist resort. The hotel has its own private beach, a large internal area, and a reasonable division of labor and design of various functional areas. The decoration has both local Carthaginian characteristics and is luxurious and elegant. The breakfast restaurant has an unbeatable sea view, excellent quality, large room area, and very high comfort.
I am quite disappointed by the quality of the rooms in this hotel advertised as a 4 star. The staff and manager are lovely and very helpful. The hotel itself is very beautiful and well located. But no air conditioning even in the executive suite even though I paid an extra €50 for 3 nights. The 1st night in a standard room was not worthy of a 4 star. Damaged bathtub, no support for the shower head, no telephone, a poor quality mattress, questionable cleanliness, in short, not what I expected. The restaurant is simple and the dishes are always the same, but it's good. For my part, I will not go back. Too bad once again the hotel is beautiful but the rooms are not great.
Introduction I have been traveling since the age of 16 and I am 50, I have visited the best hotels in the world
I stayed for 2 days and I can say that apart from the price of around 180 euros per night for a double room the hotel is not worth a 3 star rating.
Positive aspects Very nice hotel from the outside, the magnificent lobby is very impressive but there is no value for money Room designed in the 70s with. Salty desalinated water!!! There is no hook in the shower for robes Sink knobs with hot written in French and cold written in English!! Fixed shower that doesn't move and you can't adjust the flow of water!
For the lights in the room there is no general switch to turn everything off from the bed and therefore you have to get up to do it Room safe not working and you are forced to use the one in reception every time.
Lack of simple things like an umbrella for customers in case of rain!!!
Lack of enough sockets to charge cell phones and other things Bathtub without hydromassage
Positives Friendly and helpful hotel staff Very good and plentiful breakfast
Hôtel idéalement situé
Plage paradisiaque
Personnelle fabuleux encore merci pour cet accueil et cette gentillesse
Repas très bons et variés
Very Good
49 reviews
8.3/10
Price from
€138
per night
Check availability
See All Hotels With Gym in Medenine
Frequently Asked Questions
How do I book a hotel on Trip.com?
To book a hotel on Trip.com, simply enter your destination, travel dates, and the number of guests on the page. Then, browse through the available hotels and select the one you want to book. Follow the prompts to enter your payment information and complete the booking.
How do I get hotel deals on Trip.com?
There are several ways to find affordable hotels on Trip.com. You can narrow down your search results by filtering hotels according to your preferred price range, or you can sort the results by price to view the cheapest options first.
Where can I find hotel deals on Trip.com?
Trip.com offers a wide variety of hotel deals and promotions that are available throughout the year. You can easily find these special offers on our deals page. What's more, if you are a member of our loyalty program, you can sign in to your account and discover exclusive discounted rates at hotel list pages.
How can I get lower prices for hotels?
Sometimes booking hotels midweek is cheaper, but it also depends on the season.
How many hotels are listed on Trip.com?
You can find over 1.5 million hotels in more than 230 countries or regions on Trip.com. Haven't decided which hotel to book? Browse our site to get ideas!
Can I cancel or change my hotel bookings on Trip.com?
It depends on the hotel policy and date of cancellation. Please check the policy section of the related hotel pages. To cancel or change your bookings, sign in to your Trip.com account, go to "My Bookings", and follow the instructions.
How do I contact Trip.com customer support?
You can contact Trip.com's 24/7 customer support by visiting the Help Center on Trip.com and submitting a request. You can also contact us by phone or service chat, depending on your location.