Conveniently located within walking distance of the shopping triangle Grand Batam Mall, Penuin market and BCS mall.
Rooms are nice and contemporary. Staff are friendly and helpful. Great service from everyone from the security, to front desk to bellboy, porter and restaurant staff and housekeeping.
Overall a very good stay at the hotel.
Hotel near Lagoi,Bintan60% of visitors choose this area
Ddodongniro2025.12.12
Try to visit Cassia- one hour ferry travel from Singapore and 15 minutes travel from the ferry port which you can hear the sea waves and make lifetime memories.
#cassiabeach #goodcustomerservice #goodfood #recommended
Stayed at Turi Beach Resort and had a very relaxing experience. The resort has a peaceful, laid-back vibe, perfect for a short getaway from Singapore. The beach view is beautiful, and the sound of the waves makes it very calming.
The rooms are spacious, clean, and comfortable. Some areas are a bit dated, but everything is well maintained. The staff were friendly and helpful, always greeting us with a smile and assisting whenever needed.
The pool area is nice, and there are water activities available if you want something more active. Breakfast was decent with a good variety, and dining by the sea was a lovely experience, especially during sunset.
Overall, Turi Beach Resort is a great choice if you’re looking to relax, unwind, and enjoy nature. I would recommend it for couples, families, or anyone wanting a quiet beach retreat.
Nice food with very good facilities. The room was spacious and comfortable. Appreciated the free shuttle bus service to BCS Mall—very convenient for shopping
This is a first time I’m staying here, perfect location as for family can walk to the one Batam mall and opp there’s a lotus supermarket.
Pool and gym just nearby, convenient for parents to workout while kids having good time in the pool. Last day after breakfast we spent time playing pool just outside the breakfast area. Children enjoyed it.
Staff is helpful and polite.
Overall we’re
The best hotel in Batam.
We stay at the Studio King 30. Non smoking room. Superb room. Clean. With Internet TV. Superb deco.
The hotel location is short walking distance to Grand Batam Mall, Batam City Square and short driving distance to Diamond City Mall. It is also near the Penuin Market.
There are plenty street food at night in that areas as well. So this is a big plus.
Hotel overall design is superb. Modern and authentic. The vibe is great and luxury.
The food is superb. There are plenty of good food during breakfast. And nice deco as well.
Lastly, not to forget superb staff from concierge, front counter and the room service.
I'll definitely stay in Artotel again for my next Batam trip.
The hotel is new and very clean, and the restaurant is spacious with a great variety of delicious food.
Our room was also clean and comfortable. The two single beds in one room were more than enough space for our family of four. The staff were very friendly and polite, and we all really liked them. We'll definitely stay here again next time we visit Batam, we're very satisfied! 😀
There's even a go-kart track on the rooftop downstairs, and many restaurants, snacks, and massage parlors conveniently located nearby. It's also very suitable for parents with children 👏
Getting a taxi or using Grab is super convenient. It's truly worth recommending. I've already recommended it to many friends since returning to Singapore! 👍🏻
First time stay in Swiss belhotel harbour bay…
Good hotel near by harbour bay ferry terminal..just walk about 10 minutes and the services is really awesome from the guest officer until the restaurant staff really excellent , especially Maya she always check on us about anything that make us comfortable to stay and she make birthday surprise that make us feel special and the restaurant staff Anabil (if not wrong the name 😊)he also very good
But mostly all the staff in the hotel very good and friendly and the breakfast also good..
Is really recommended to stay there
Best stay with this hotel. But bad experience booked with trip.com. As we arrived for check in there was a problem, receptionist said they dont receive our booking from trip.com. After 15mins later, they found out my booking under *******. They offered me for other room because my room curently full. A bit happy because they offer for 2single beds extra n room upgrade for free. I really love the room. Very spacious. On 2nd day we got our room as we booked before. Anyway i really happy with this hotel. Thankyou.
We booked a family suite for 3 nights. We selected the hotel based on the generally good reviews and mainly for its location.
1) Hotel Staff
The front desk staff and the breakfast hall staff were friendly.
2) The Suite / Cleanliness / Housekeeping
The suite was reasonably spacious (though a bit aged) and generally clean except for the dirt and dust at corners and underneath the furniture. Eg. A thick layer of dust was found under the room phone and on the phone itself. Although we didn’t need to use the phone, it was placed next to the bed & pillows and that means breathing in the dust while we slept next to it. So we spent some time wiping the room and stuff with our own hand towels.
The sink near the dining table was leaking, so it doesn’t serve any purpose other than to flood the dining area if we use it. We did read about the leaking sink in an earlier review but thought it would have been resolved but obviously that was not the case.
The housekeeping is very lacking…. For a suite for 3 pax, we were given a small thin toilet roll on the 2nd day (less than half the thickness of those we buy from our supermarket). That was really insufficient for 3 person. We tried looking for the housekeeping team but they couldn’t be found. We had to use all the tissue paper that we brought with us on our trip as toilet tissue. Also, there was no shower caps issued on our 2nd yay (2 shower caps were issued on day 1 but there were 3 of us!). Out of the 3 bath towels issued, 1 was blackish brown with tattered edges. Fortunately we were prepared and brought our own disposable towels as we also read a review about the dirty/stained bath towels.
We ate at the breakfast hall on 2 mornings. The breakfast was rather limited with choices (not sure why someone previously reviewed that there was a good spread comparable to international hotels’ buffet…. Maybe he was lucky that day). We observed flies on the pastries (as there were no downlighting preventing the flies from resting on the pastries). But what surprised us was that the staff stationed at the pastry counter just looked at the flies and didn’t even bother to chase them away. Maybe he was tired of chasing them away since they will return.
3) Summary
Generally the hotel has nice friendly staff and a fantastic location with 2 shopping malls within walking distance. We also like that there was the A2 Foodcourt and many massage places nearby.
But we decided to forego our 3rd night stay in the suite as one of us was stressed about having to ration the use of toilet tissue and eating at the breakfast hall since we wouldn’t know whether any flies landed on the food earlier.
We supposed if we were to stay at Aston Inn Gideon in future, we would bring along sufficient toilet tissue, our own disposable bath towel & shower caps and avoided booking the suite (& the sink). It would have been even better if there was a choice to select rooms without hotel breakfast as we are not in the habit of sharing our food with flies 🤪
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CCheeWH79Had a wonderful relaxing stay at Montigo. The villas are spacious and well kept. Privte pool is clean with water jet nozzles enhancing swimming experience. The highlight would be the scenic seaview. There are sufficient amenities and activities to enjoy like ATV, jet ski and various water sports. There are 5 restaurants to choose for daily meals. The Nasi Ayam Berrmpah I had for dinner at Warung was excellent. Tiiigo is a nice poolside bar to chill and chat the night away. Breakfast was average. I like the freshly made pratas. The staffs are courteous and helpful. Only downside is there no actual beach here. Only a jetty waterfront.
TThomas96My friends and I recently stayed at Nagoya Mansion Hotel and Residence, and overall, it was a satisfying experience. The hotel is in a very convenient location, just a short walking distance from Nagoya Hill Mall, making it ideal for shopping and dining.
The room facilities were average but adequate, and the cleanliness was up to standard. Although the absence of a hairdryer in the room was a minor inconvenience, the friendly and professional staff more than made up for it. They were very accommodating, even arranging for us to check in early without any additional charges, which was greatly appreciated.
Overall, it was an enjoyable stay. The hotel’s convenient location and excellent service make it highly recommendable to others. With some improvements to the facilities, it would be perfect!
AArielle LiuI love the resort, the staffs, the breakfast and everything. We actually booked with other family friends for SG National Day getaway, but our kids were sick so we had to cancel our trip. We are glad that we booked again and our entire stay was marvellous, definitely recommend staying there. The tent rooms are spacious and the outdoor shower room was a whole new experience for us(It was really fun for my kids). The resort pool was super photogenic, we took quite some pictures there. I have to say a big thank you to the breakfast team, Ms Nazwan, Ms Naiya, Nelu and Ms Devi!!! They were amazing at entertaining kids especially Ms Devi and team surprised my toddler with a birthday cake(that’s why we had this impromptu trip to Bintan). Another thank you for Mr Ham who’s in charge of the kids entertainment. My elder girl had the chance to play (sry I forgot the instrument name) the music instrument, and Mr Ham was patiently guiding my girl how to play, she nailed it on the spot. (Proud mama🤭) after talking to Mr Ham, I’m very impressed with his thoughts to extend the kids entertainment activities in the resort, so that parents can get off ours hands for some personal relaxed time. Kudos to the staffs in Natra Bintan resort. Looking forward to our next stay here.
TtgabA nice resort that is not too far from ferry terminal and provide complimentary transfer. While facilities are good but in-house charges are quite high, even more than Singapore. The hotel spa is average despite almost double price else where in Indonesia. The free internet is just pathetic and they force you to buy package if not on good roaming plan.
GGuest UserThe hotel itself was clean and superb, but the staff (well, atleast the ones i interacted with) and/or policy (?) could have been better.
We travelled as a big family. I booked 4 rooms. Upon entering our rooms we noticed we were in the Smoking rooms. I clarified on the front desk that I booked NON-smoking rooms for all. Shella the receptionist told us that on their record we booked Smoking rooms. I was able to contest it with proof from my records, but it was hard to convince her. She even initially told me they would re arrange the rooms because the hotel was ”full”. But when i further insisted on the mechanics of transferring the next day, she finallly said ”ok i will just transfer you now”. So that made me wonder, if she could have fixed it right away that time, why not offer it right away?
Nonetheless, when I told my family to go down (which was only 15mins interval) the receptionist privately messaged me in Whatsapp that there would be extra charges because the rooms we left (Smoking rooms) were ”used” according to housekeeping. Good thing i checked each and every room before transferring and I was 100% sure all bedsheets/towels were intact and room was untouched. When I clarified with her what they charging for she claimed housekeeping said we flushed the toilet and used a bit of toilet paper. Like ***.
If they put us in the correct room in the 1st place then this would not have happened.
I contested and she was bargaining that 1 room will be charged. But i did not budge. Until she said no more charges will be made.
This was a horrible and stubborn exchange. Not to mention the difficulty in language barrier.
While the hotel itself was clean and pleasant, this encounter with the unpleasant staff gave it a bad taste.
AAnonymous UserLoved our stay here! Such a beautiful resort and beach front. The location is good for a clear beach and ocean view, no ships/ferries nearby. The pools were great too. The rooms were spacious and clean. Only the ventilation was not working in the toilet so everything remained rather wet for longer. Breakfast spread was good, Indonesian and western. They have a restaurant open there for lunch and dinner. The staff were very friendly and helpful, especially the door men and buggy and shuttle drivers. We wanted to try a restaurant at Montigo and they kindly buggy-ed us to outside the property. Location is only 30 - 40 min from Nagoya city.
GGuest UserWe booked a family suite for 3 nights. We selected the hotel based on the generally good reviews and mainly for its location.
1) Hotel Staff
The front desk staff and the breakfast hall staff were friendly.
2) The Suite / Cleanliness / Housekeeping
The suite was reasonably spacious (though a bit aged) and generally clean except for the dirt and dust at corners and underneath the furniture. Eg. A thick layer of dust was found under the room phone and on the phone itself. Although we didn’t need to use the phone, it was placed next to the bed & pillows and that means breathing in the dust while we slept next to it. So we spent some time wiping the room and stuff with our own hand towels.
The sink near the dining table was leaking, so it doesn’t serve any purpose other than to flood the dining area if we use it. We did read about the leaking sink in an earlier review but thought it would have been resolved but obviously that was not the case.
The housekeeping is very lacking…. For a suite for 3 pax, we were given a small thin toilet roll on the 2nd day (less than half the thickness of those we buy from our supermarket). That was really insufficient for 3 person. We tried looking for the housekeeping team but they couldn’t be found. We had to use all the tissue paper that we brought with us on our trip as toilet tissue. Also, there was no shower caps issued on our 2nd yay (2 shower caps were issued on day 1 but there were 3 of us!). Out of the 3 bath towels issued, 1 was blackish brown with tattered edges. Fortunately we were prepared and brought our own disposable towels as we also read a review about the dirty/stained bath towels.
We ate at the breakfast hall on 2 mornings. The breakfast was rather limited with choices (not sure why someone previously reviewed that there was a good spread comparable to international hotels’ buffet…. Maybe he was lucky that day). We observed flies on the pastries (as there were no downlighting preventing the flies from resting on the pastries). But what surprised us was that the staff stationed at the pastry counter just looked at the flies and didn’t even bother to chase them away. Maybe he was tired of chasing them away since they will return.
3) Summary
Generally the hotel has nice friendly staff and a fantastic location with 2 shopping malls within walking distance. We also like that there was the A2 Foodcourt and many massage places nearby.
But we decided to forego our 3rd night stay in the suite as one of us was stressed about having to ration the use of toilet tissue and eating at the breakfast hall since we wouldn’t know whether any flies landed on the food earlier.
We supposed if we were to stay at Aston Inn Gideon in future, we would bring along sufficient toilet tissue, our own disposable bath towel & shower caps and avoided booking the suite (& the sink). It would have been even better if there was a choice to select rooms without hotel breakfast as we are not in the habit of sharing our food with flies 🤪
GGuest UserHotel was newly built and hence facilities and room is spacious and clean. There was coffee machine in room which was a nice touch.Hotel is quite near Batam centre ferry terminal. However they only provide one bathrobe and one hand Should have provided 2 for 2 guests in room. no other amenities like shower cap or toothbrush is provided.I would stay here again if price is reasonable
GGenaTanI stayed at the hotel from 12 to 15 October and was very pleased with my experience. The room was spacious, clean, and well-maintained, with excellent bathroom amenities. The staff were all friendly, courteous, and helpful throughout my stay, which made the experience even more enjoyable.
The only shortcoming was on the first night when I noticed that the bedsheet had some stains. However, the housekeeping team responded promptly and replaced it with a fresh set immediately. I truly appreciate their quick response and professionalism in handling the matter. Overall, I was very satisfied with my stay and would be happy to return in the future.
GGuest UserThe resort arranged free shuttle for pick up from Bintan Ferry Terminal for a nearly 80 minutes drive with bottled waters and cookies served. Quite thoughtful!
We stayed at two Garden terrace inter-connected rooms with a family of four. The rooms were quite spacious and well maintained. The resort provides 2 bicycles per room for mobility within the resort, which is a well landscaped expanse. Thoroughly enjoyed our bicycle rides. We also used the buggy rides for getting around the resort, which was quicker and more easier.
The staff were courteous and warm. Few to name are
1. Kiki from the Earth Basket who engaged enthusiastically with us to show us around the fish ponds, rabbits and the various plants.
2. Kay and Ganjar from the The Dining Room (main restaurant which serves diverse cuisine) are warm and welcoming.
3. Intan from Rika Rika (Indonesian cuisine) is full of smiles and agile to serve customised order.
Weather was just perfect and overall we had a pleasant, refreshing stay.
Few areas the resort should focus on - the staff at The Dining Room were understaffed and found to be tired/ sweating. We found the Food variety and quality at the Christmas Eve Dinner disappointing for the price charged. The Indonesian cuisine at Rica Rica was more tastier though less in variety.
We enjoyed the Stargazing, leisurely walks at the beach, bicycling, though we missed the water sports due to monsoons.
Overall, we do plan to visit this resort sometime again for sure.
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