Hot Springs Hotels in La Altagracia, Dominican Republic

The hotel itself is very beautiful and cozy, but what disappointed us was the service. Most of the staff were impatient and unhelpful. One of the sports bar staff even cursed at us in Spanish, thinking we didn't understand, and that was only because we hadn't yet chosen the snack we wanted. Another thing that took us by surprise and upset us was the availability of the restaurants, practically ALL closed. The hotel description lists several options, but only the Italian, Dominican, and Japanese restaurants were open, causing overcrowding. We were only able to book dinner at the Italian restaurant, and we returned the next day to the general buffet, which, although large, had few options and variations of food. The cuisine is different, the meat is different, but that's to our taste. I had asked the hotel in advance for a different arrangement or something special because I was on my honeymoon, and they didn't even respond and upon arrival they could give us a honeymoon room but only for the payment of 70 dollars, but anyway, we didn't let that spoil our rest, but among the resort options I've been to, I believe that in terms of service, organization, entertainment and food this was the ”weakest” of all, what really captivates is only the landscape and the location, because the other things are all ok to weak. Oh and if you're looking for entertainment, be aware that the games available at the sports bar are all paid, from 1 to 3 dollars per machine.

very bad experience first day no hot water they spend all afternoon in my room trying to fix it so i had no privacy and no room availability finally after my permanet request at 10pm they changed us to another villa but air conditionning very poor ...,Expensive place with a 2 star hotel service i will never go back

It is a hotel that is almost 5 stars. The most positive thing is that the staff is all super friendly, with a super cheerful spirit, the hotel maintenance is super good, only some small details such as in the public bathrooms, general maintenance but not cleaning, the gastronomy is what I think can improve a little more apart from the Toro restaurant that was of high quality, the food is good but not at the level of excellence. We visited all the restaurants and they were good. I do not have anything negative about the hotel, the bad thing for us was the beach, impossible to swim in, a lot of waves, the children cannot even play on the shore, super dangerous, we even managed to see a person drowning and thanks to the service of the lifeguards they managed to revive the person. The rooms are quite comfortable and large, and if you are not interested in buying property do not agree to go to the talk for the points because you will lose half a morning. And with the vendors on the beaches you will find better prices. But if you are only looking for a pool and nightlife with discos, casinos and theaters, this is the perfect hotel. If you are only looking for a beach, this is not the hotel, although you can find quiet beaches within a 20-minute walk along the shore.

Every single thing from the service to the facilities, to the activities, to the food, to the room and just absolute stunning and sophisticated place. We truly have never been so happy with a hotel as we have been with TRS Turquesa. We cannot wait to go back next year!!! Our butler, Ray, was the absolute best!!!! He took care of every single thing for us every single day we were there. We are still speechless and how wonderful this vacation was. Truly amazing!

There are 2 classes of VIP passengers and the others, the transportation is very bad for the others, they didn't even go for their suitcases.

Excellent