W Hong Kong

Stayed there many times. Super nice and cosy room with welcoming staff. Would certainly stay again!!!

It was my first stay, however, overall experience was not meeting my expectations for W brand at all. Check-in took a while while the male agent didn’t show any genuine sense of interest during the process. No assistance for luggage provided either although I did mention my mother was waiting at the sofa area with luggage. The room looked old and there was hair from previous guest on the toilet floor. There was built-up of white scale in the bathroom here and there. To my surprise, there was no turn down service provided in the evening but this is a Forbes 5-Star hotel. I stayed on the 23F, there was only the UP button at the lift landing which made me wondering if there was another lift with the DOWN button. Finding none, eventually I pressed the UP button and entered to the lift, and managed to press the 6F button after the door closed to go down. Is this part of the posh W hotel features or am I being old-fashioned? At breakfast, I gave my room number to the waitress before entering to the restaurant. After she took my order for coffee, I was asked for my last name which I spelled it for her. What was the purpose of doing this? In order to confirm my room number? Should this be done at the host desk before I came in? Or to personalise the service? But I wasn’t addressed by name at any opportunities during my entire stay! Again, no Forbes 5-star standard. I saw one foreign gentleman stopped to spell his name to the waitress when he was going to get his food……Weird! Overall, a hotel that I wouldn’t come back again! A hotel with Forbes 5-Star rating but not complying with Forbes 5-star standard! Shame!

The experience with W Hotel would have been amazing to say the least, as we were warmly greeted by the hotel staff throughout our stay and received a free room upgrade. However, the experience was soured by an email from W Hotel requesting payment for missing items from the minibar that were never consumed, when all I did was remove the drinks from the fridge and place it on top of the desk as I needed space to store my items in the fridge.

Amazing, services and fascinating and the fact that you can do laundry is very good.

This is a very convenient and fancy hotel, with excellent customer service, The hotel is on top of the upscale mall and surrounded by a train station and bus station also with so many diverse excellent restaurants. I recommend this hotel for everyone specifically with family because inside the mall you can find a big supermarket if you pay the same money for the hotel close by ,this is the best, This hotel convenient than any other hotel.

My partner and I chose W Hong Kong to have a night of staycation to celebrate our anniversary and we have an absolute amazing stay in there. Here’s a big thankyou to Rene and Immanuel and their team that create this loving experience during our stay starting from the moment I arrived where Rene ask if there’s any occasion for this stay and once she acknowledged that it was me and my partners anniversary celebration she kindly upgraded us from the originally room that I booked which was the wonderful King room to the spectacular king room with a lovely view also offered us white wine for our celebration as well as the 3pm late check out. W Hong Kong occasion team definitely made our anniversary special and also memorable, and will definitely come back for another stay in the future🤍