Merlin Hotel İstanbul

Little bit dirty hotel.

I booked this hotel after a very bad experience with the originally booked one a few meters away for my visit in Turkey. I called them to request a quiet, nice room as I was after surgery. Honestly, I had a pleasant stay, everything was clean and nice, the room was quiet and spacious. They allowed late check out due to my transfer to the hospital. Breakfast was delicious. All staff was very friendly and helpful, especially the young man on reception, Ahmed! This is Turkish hospitality, outstanding! Thank you, see you soon!

I need to say clearly that the stars of hotels in Istanbul are different from other cities in the world, and in my opinion, you should subtract one star from its star by default and then judge it. In short, I must say that this hotel is a 3-star hotel, not a 4-star hotel! I stayed in this hotel for 4 nights and 5 days with my family of 4 people. Based on this, the pros and cons of this hotel in my opinion are as follows: Positive points: The staff is very respectful and friendly, the lobby and the general area of the hotel are clean and tidy. It has very good access to local markets and two shopping malls and also less than 6 minutes to Marmaray Metro. The room and environment of the hotel is very relaxing and without disturbing noise. Negative points: 4 beds were registered for us in the hotel voucher, but one of the beds was a couch. The deluxe family room that was delivered to us was not clean, the wooden parquet floor was so dirty that it was impossible to do without slippers. The room service was only for 3 people when we complained and they corrected it. The hotel staff were upset that we complained about the cleanliness there! The bathroom and toilet were very cold and the heating equipment was inactive during our stay. Every night, it was the shift of one of the staff for the reception department, and our complaints and criticisms were not transferred to the next person, and in the first days we had to complain about the cleaning of the room every time, but we got tired and gave up on the third day. The breakfast menu is very concise and useful. In the pictures of the hotel, only the facade of the building is shown, but in front of the hotel there is an empty lot and a building under construction, which leaves no attraction for viewing the outside. Bakirkoy area was an interesting neighborhood, but I will never return to this hotel.

I have just returned from Istanbul where I went for health reasons. Having initially been allocated to a very low quality hotel eventually I got moved by the clinic to Merlin Hotel and I couldn't be happier! From the moment we walked through the lobby there was smiles from the staff present, always very attentious considering I had been through a surgery. While the person in charge was checking other guests in, his colleague made sure me and my mother who was accompanying me had a drink and were comfortable. The check-in was quite speedy and we were directed to our room, where a member of staff brought the bags and showed us how to work the AC and also gave us the Wi-Fi password. The room itself was very clean, comfortable and quite big too! Throughout my stay the standard remained, with the lady who cleaned the room always giving us a smile whenever we walked past her on the corridors. On the day of check-out, they kindly kept our bags stored while we went out to get some last minute souvenirs too. I can highly recommend this hotel and will definitely be staying here again on future visits to Istanbul. Thank you to Dōqukan, Samet and Nazira to making us feel home and welcome.