Guest User
October 31, 2023
First of all, I must say that the hotel staff are polite and friendly, which makes me want to stay here again in the future.
The price is cheap, but the location is relatively remote.
There is something wrong with the management of the hotel and the staff should be re-educated. The four employees at Check-in and Check-out cannot speak English well, so it would be better to use online translation. However, because they were all afraid of communicating with foreigners, they just dodged it without explaining the hotel facilities.
I booked a "Superior Twin Room (Lake View)" and a "Standard Triple Room (Lake View)" (I will just book a "random room type" in the future, and I didn't feel that the room was better after spending more money). They Maybe they wanted to line me up together, so they gave me two triple rooms, but they didn't tell me when I checked in. They only told me two room numbers, and then kept asking us which room would accommodate two people. (This is not important at all. The hotel did not move the extra beds. Why do you ask me this?)
The neighborhood is also very remote, so we might consider booking dinner, but the front desk didn’t explain it when we checked in. At first, we were asked if we wanted Italian or Japanese dinner. After we chose Italian, they told us that Italian only Can accommodate 2 people, Japanese style meal for 3 people. Later, I asked if we could eat together. Then she called again to confirm that we could have Japanese food together. (I guess it’s because the superior twin room can choose Italian meals, but the standard triple room cannot. It may be written on the hotel’s official website, but it is not clearly written on trip.com)
This hotel is more of a leisure hotel. You can play croquet, billiards, tennis, etc., and you can also ride an electric bicycle to the lake for free. Judging from the dinner standards of a hot spring hotel, the Japanese dinner here is below par.
The cleanliness of the room is okay, but there are hairs in almost every sink in the bathhouse, and the cleanliness needs to be improved.
There is also a problem with the management of breakfast. When we walked in to have breakfast, the waiter didn't ask us for our room number, but asked us to ask the front desk. The front desk didn't even ask for the room number, so we went straight in to eat. There is no asking for the room number. This management method only applies to Japanese people. If you want to have breakfast, you can just walk in. No one knows whether the accommodation includes breakfast.
Although it is a lake view room, Chaishan Lagoon will be covered (the total floor is seventh floor, but it is assigned to the fourth floor, the difference is as in the photo), but if you look at the mountain view, it is about the same.
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