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Emaar Grand Hotel
3.9/515 Reviews

Emaar Grand Hotel

Makkah|1.34km from Great Mosque of Mecca
This has been the worst experience and hotel I have ever been to. Me and my husband came to stay here as part of our umrah package deal. We arrived at the hotel and were sat waiting for over 3 hours due to complications with our booking which was primarily due to the fault of our travel agents. However, members of staff at the hotel were not willing to help the situation considering we had landed from a flight and it was now late evening. Whilst we were dealing with the situation of sorting out our booking a member of the booking office advised that we pay for a night ourselves on top of what we had already paid and that by the following day the situation would be sorted. The following morning we met with the service manager who we went to ask for a refund as the extra night we had paid for was not needed due to our booking being fixed the previous night by almost midnight. We tried explaining that we didn’t want to pay for the extra night however that is what was advised to us by the booking staff the night before who stood there quietly as if he wasn’t the one who told us to do so. The service manager was the most disrespectful individual I have come across telling us that he wouldn’t issue a refund as it wasn’t the fault of the hotel. There had been extra complications arising as there had now been 3 bookings under our name by the following morning no fault of our own but now miscommunication between travel agents and the hotel. Whilst I was trying to explain the situation the service manager asked that I be quiet and that he wasn’t going to listen to me. I felt berated by this person and as a result went to speak to the manager of the hotel. The manager of the hotel was just as rude and was not empathetic with the situation at all. I explained that our first time experience of umrah had been ruined by the lack of understanding and disrespect from the staff at the hotel. The manager himself was just as rude and not wanting to listen. After going to our bedroom we found that the water from the sink was brown, plug sockets were broken, tv was broken, phones were broken and shower wasn’t working properly. During our time here we had housekeeping visit us once and we had asked SEVERAL times for two days straight for extra towels, toilet roll and an iron which we got half through the trip. The breakfast was probably the only decent thing about this hotel. I wouldn’t dare to recommend this hotel to anyone.

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Explore Guest Reviews of Hotels in Makkah

Searching for hotels near Great Mosque of Mecca? Compare room rates and reviews to find your ideal stay.
Swissotel Al Maqam Makkah
4.2/598 Reviews
Good service by house keeper Abdul Hakim also he so friend house keeping department is also excellent and the over roll service of the hotel is good also near the Haram our room no,3835 the service was excellent and supervisor Majid roll excellent job and very friendly
Al Ghufran Safwah Hotel Makkah
4.4/573 Reviews
A very strategic location adjacent to Masjidil Al Haram with various facilities and shopping places.
Elaf Kinda Hotel
3.9/597 Reviews
Very near Haram and all amenities. Rooms are cleaned regularly or on demand. Restaurant services good but with some limited choice. Only problem were the size of rooms. Although we knew it will be smaller but did not expect that smaller. There were no table to keep at least 1 luggage and I had to crawl to my bed as only one side was open. On request, they changed the room to a slightly bigger room. For the price I might use it again.
Hilton Suites Makkah
4.5/5120 Reviews
The hotel has a prime location close to Alharam. The Haram broadcast is a nice addition. The staff was friendly and professional. Special thanks to Mr.Ahmed from the front desk for welcoming me and my family. A thank you is also due to Mr. Akram from the housekeeping. The hotel has a direct access to the mall which is very convenient. The fruit basket was provided upon arrival. The laundry service was very quick. My stay was really comfortable and I will definitely revisit.
Makkah Clock Royal Tower, A Fairmont Hotel
4.4/570 Reviews
I arrived to the hotel at 10 and the lady in the reception told us to go and do the Omra and come back to get the rooms, I am a gold Fairmont member which was treated badly. We came back at 2:30 and noticed that the rooms are not ready and have been told that the check in time is 4PM, however before one day of arrival they called me to ask me what time do I want the room to be ready. Each customer receptionist was directing me to another where this wasn’t practical at all, image I was awake more than 12 hours and at the end of the day each on just throws me. Then after having a fight we got the rooms finally, I get to know that one of the rooms is full of insects and the other room is noisy from the neighbors. When I called to tell the reception after several fights they changed both rooms, we had to wait more than 15 minutes for the escalators. Overall my experience with this hotel is really baaaaaaad and wouldn’t recommend it to anyone. The only positive point was that it’s few steps to the Haram other than that nothing is worth it at all, even when you speak to someone from the receptionist they don’t reply as of they don’t listen and in my case I am a gold member plus trip advisor level 6, how if I was a normal guest what would happen. They made my day very hard and miserable
Al Safwah Royale Orchid Hotel
3.7/542 Reviews
2 staff members in particular. Mr Salim and Mr Ayman from housekeeping rude staff. They asked me to cancel my booking from booking.com and transfer the money directly to them. I didn’t so they said book through agodo. The dates were not showing for a quad room so they said just book it and we will adjust our end. The booking was not refundable and now they are not refunding the one night extra that I didn’t stay there because Mr Salim is now denying it. Second issue we had booked a quad room and we needed 4 towels, Mr Ayman from 11th floor housekeeping shouted and screamed saying you only have two beds in your room you get only 2 towels. I had to go upstairs and argue with him and have his staff come down to prove to him we had a booking of a quad room. Absolute joke and hotel have issued no apology. I came for umrah and literally the worst service I have ever received in my life. I am a diamond member of Hilton and I’ve never seen anything like this. MR salim also didn’t let me use the hotel Phone. Just poor service and it’s important everyone knows about it.

Frequently Asked Questions

Makkah Travel Guide

New and popular hotels in Makkah recommended by Trip.com. On Trip.com, it's easy to search for hotels in Makkah. In Makkah, both areas with attractions and the city center are good places to stay. If you travel to Saudi Arabia, visiting Makkah is a good choice.

Makkah does not have civilian airport. You can fly into a nearby city and come here using another method of transportation. It's easy to travel by bus in Makkah. There are buses to surrounding cities available every day.

On Trip.com, there are 91 recommended hotels in Makkah. Makkah has high quality and low-priced hotels. You can spend one night at a nice hotel for only 76 USD. There are 33 five-star hotels in Makkah at an average price of 106 USD per night. There are 23 four-star hotels in Makkah at an average price of 50 USD per night. There are 18 three-star hotels in Makkah at an average price of 36 USD per night. There are 3 two-star hotels in Makkah at an average price of 97 USD per night. There are many well-known chain hotels in Makkah. In Makkah, there are hotels under the Ramada brand. Travelers who favor this brand can choose to stay there to enjoy the luxury services provided by Ramada. If the comfort level of your trip is important, there are many choices in Makkah, such as hotels under the Ramada brand. Anjum Makkah Hotel is one of the most popular hotels in Makkah. If you're still unsure, Trip.com recommends Jabal Omar Hyatt Regency Makkah.

If you stay at a hotel in downtown Makkah, nearby attractions like Grand Mosque can be your first stop. You can choose attractions in Makkah that are perfect for a weekend getaway, such as Masjid Taneem. The most famous attractions locally are Black Stone, Safa to Marwa, Masjid Al-Harām.

Average Temperature

• January to March: 28.74°C during the day, 22.36°C at night

• April to June: 37.54°C during the day, 30.16°C at night

• July to September: 39.17°C during the day, 32.17°C at night

• October to December: 32.21°C during the day, 25.85°C at night

Average seasonal Rainfall

• Spring: 7.8 cm

• Summer: 3.53 cm

• Autumn: 4.37 cm

• Winter: 20.87 cm

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