Maspalomas Resort by Dunas

Good hotel unless you own an iPhone.. I've been back for about a week now and I'd like to tell you how we enjoyed our stay at this hotel. Let me start with the positives because there are definitely some! 1. The food is varied every day and there is something for everyone to choose from 2. What was really special is the attention to gluten-free options. Many hotels could really learn something from this! 3. Alba from Guest Relations knew our room number after 1 day when she approached us to ask what we wanted for gluten-free breakfast/dinner. She approached all guests for a chat or to answer questions. Really great! 4. All soft drinks from the machine were available in a sugar-free version, the first time I saw more choice than just coca cola in sugar-free. 5. The cottages on the grounds are much more spacious than an average hotel room, and have a small patio 6. The staff is equally friendly everywhere. The animation team in particular deserves to be mentioned! If you still get to work every morning in November with the same enthusiasm after a long and warm summer, that is really great. Special shout-out to Anthony! 7. If you ask for a taxi at the reception, it usually arrives when you are at the exit of the hotel! Really well organised… 8. a final plus was the fact that this was the first hotel where I noticed that they actively tried to stop towelling before opening pool area was opened What was less… 1. In a 4-star hotel you expect that they are able to cook a hamburger in a pool restaurant, twice we had a burger that was not only completely raw on the inside but even cold. 2. In contrast to the previous, all the meat that was prepared “live” in the main restaurant was so terrible that it fell into the category “extra well done” 3. The larva that my son found in his scrambled eggs was really well solved but should not have happened 4. On the day of departure we were to be picked up at 12:00 and everything for lunch was already ready in the pool restaurant. When I asked if I could grab a sandwich before the opening because we were leaving (which was already completely prepared under plastic) I was told a “no”… missed opportunity These were the minor drawbacks and you could live with them. What is a real dealbreaker that will not make me go back to this hotel until they have solved this are the magnetic card passes for access to your cottage. I think I had to go back to the reception at least once every day because the pass no longer worked! It turns out that the new iPhones have a built-in magnet and these cards cannot withstand that, so hold the card near your iPhone and you can have it read in again. Under normal circumstances annoying/inconvenient, but if you want to go back to your room due to a bleeding stoma to take care of it and then discover that your card does not work… and so you have to go back to the reception… not a good feeling For me that is really a dealbreaker !!! In short, would I go back to this hotel again? not as

The rooms are clean and cozy , comfortable, the food is lovely , one of the best out of every all inclusive we’ve ever been, the waiters are amazing they work so hard , animation amazing , Antony is brilliant , Naomi works really hard too , overall we liked the hotel and the stay it was really lovely!!!!

Excellent all round food very nice staff very friendly both pools very clean cannot fault any of it...mixture of all nations Well done and will deffo be back SOON........................................ September October best times to go on holiday.........

Very friendly staff, especially Jeremias is very nice and plesent. All Inclusive must have on this hotel. Rooms are cosey and very good with children. A lot of entertainment, but also the possibility to just relax by the pool. A lot of different food to choose from.

Although we got sick we had a great time. The animation team is great for the kids. Food is good. Would come back. Again. Nice atmosphere and not too crowded. The life guard and the swimming pool could watch the swimming pool actually instead of being on the phone mostly and there are too many towels just laying there without people actually sitting at the pool, before this was organized better.

The Worst Experience Ever – Avoid at All Costs We arrived Friday, and by Monday, I was severely food poisoned. My wife fell sick on Tuesday. We ate only at the hotel, and one guest even left in an ambulance. The food is a disgrace—moldy fruit, tasteless slop, and fake coffee from powder. We’ve traveled the world, but nowhere have we been this sick. Staff? Useless. Spills were left on the floor with just a warning sign, not cleaned. A waiter was caught sneaking better food into a private room for select guests while the rest of us were served garbage. We’re writing this from bed, still sick, hungry, and miserable. Our rental car sits unused. This place ruined our vacation. We wouldn’t come back here even if it were free. Stay far, far away.