Guest User
June 6, 2024
Objectively speaking: the overall hotel environment is better
But they don’t pay much attention to the guest experience:
I was taking a lunch break at 1:00 noon, and the front desk made a responsible phone call to ask if I wanted to check out. Because we are continuing our stay on the same day, the front desk arranges cleaning in the afternoon.
After working out at night, when I returned to the room, there was an extra room card, and the trash was just thrown next to my luggage. After calling the front desk to report the problem, it took about 15 minutes for someone to come over and solve it.
I understand that your business may be relatively good and you don't care about just one customer, but I still hope that you can pay attention to personnel training and business ability improvement. (It is also recommended not to call around 1 o'clock, as someone may be taking a lunch break.)
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