Tamarah Samaiyah
June 25, 2024
We were there for Pride weekend and while the location, parking, and our room was perfect for our trip, the customer service was not. Even though there was a room service menu, there was no room service. When my spouse went to ask, since no one was answering the phone, the reception lady carried on a whole 10 minute conversation before addressing my wife. Conversation, not helping a customer. Afterward she dismissively said there’s only pizza and wings and you have to order from the bar or for delivery. This was not the only dismissive encounter.
Would we book again? Only in an emergency as the amenities are not as advertised and the customer service. Otherwise we did like our room and the location.