Cit'Hotel la Résidence

Unsatisfied

GOOD.

A charming hotel close to the city center. The room and shower were perfect, the staff welcoming and accommodating. I slept there one night like a baby, the bedding was so comfortable! I highly recommend this establishment.

Hotel does not match the posted photos. Rooms noisy, you don't have to set an alarm because the neighbors will wake you up. Breakfast looks nice and cozy on the website. But in reality everything is very depressingly bad. Not even fresh coffee but coffee from a machine that is really undrinkable. Tea you get lukewarm water, with a coffee flavor. Is 1 baguette kind of pre-baked undercooked. And mini croissants and no toppings/cheese/jam. In short, it was so bad that we went to town for breakfast. Tip: for 10 euros per person, eat better in the city than what you get served in the hotel. After I filed a complaint, the next day the owner was knocking at my door. Came with a compensation for another room and if I could please remove reviews. Coffee and tea were free for us, she said. It wasn't difficult, we removed it and got another room. In the end, it was more about the breakfast than the room. The hotel is so difficult to reach. The road at the front is open, so it is difficult to access for disabled people. For the time being, this is still open for 1 year. Rooms are very noisy, so what is stated on the website as "soundproof" is not correct. All in all, the girl at the reception is customer unfriendly, she still has to invent a smile. When you check out, you still dare to ask, you have to pay 5 euros for the coffee you took. Specially, the boss gave us other privileges. Anyway, we're not going to make things difficult, they really need the 5 euros, I think. In short, the hotel is cozy, but then you've really had it. There is no point in booking here for people who are taller than 1.80, your feet will stick out far. Beds are small and mattresses, I think, date from the time of Napoleon. For 10 p.p. you can have a really nice breakfast in the city on Stanislas Square and you will spend even less and get value for money. But pay 20 euros for not fresh bread and no toppings and a bowl of ditch water, sorry, I ate a lot in hotels, also 3 star, but much better. They have a rating of 8.9, well that is certainly not the case. I give this hotel a 1 and the service, especially the very unfriendly girl at the reception, a -2