Hotels in Chelsea, New York

Holiday Inn, 6th Avenue, Manhattan We are a much travelled family and have used Holiday Inn many times in different cities worldwide. It was a brand that we, as a family, had confidence in. The accommodation was as expected and the cleaning staff should be praised. However, we were bemused by the demeanour of the other staff – front of house and in particular, breakfast staff. We could only conclude that Holiday Inn had given work experience to people from other backgrounds who had no experience of interacting with the public or serving at tables. We took a while to check in, the young man with headphones in, couldn’t find our reservation. There was no apology and, crucially, no explanation as to how the unique breakfast system worked. We found the breakfast room the following morning, eventually a young man came, we thought that he may normally have been a plasterer or welder trying out this new job, and told us that we needed a voucher from behind the reception desk to access breakfast. This voucher allowed us one item off the menu – any additional item such as orange juice had to be paid for. It was not permitted to pick up vouchers for my two sons or to pick up vouchers in advance for the next two days. The ritual of picking up the daily voucher was bizarre! Each morning was a transatlantic scene from Faulty Towers and proved to be a most memorable experience for all the wrong reasons. We had an amazing time in New York and had so many fantastic experiences of superb hospitality and service; the antithesis of our experience at the hotel. The location of the hotel was excellent

The room is a little small but I think it’s alright. I really loved how they managed to let us check in early after we let them know the estimated time of arrival. The service was overall alright. One sad thing was that they were not able to provide bottles of water but at least they had a bottle refill station. The location was the star of this hotel everywhere was pretty much walking distance. I really loved it.

The reception staff at the front desk had a good attitude, enthusiasm and patience... The room was clean and quiet. After a week, it was very safe. All the fears I had expected before were superfluous... 20 US dollars per day security fee~ go to the international Metropolis New York will stay again. Thanks to Ctrip for making a trip to New York safe and happy!

The location is very good, in Midtown Manhattan, seven or eight minutes walk to Pennsylvania Station. The room is compact, although there is only one big bed in the double standard room, but there is a sofa, you can sleep. There is a microwave, coffee maker, and small refrigerator, which is very convenient. The price is of course the feeling of being insured.

We have stayed at this hotel multiple times, the most recent 8/19 - 8/23. We were dropping my daughter off at FIT, which is about a 5 minute walk away. Every time we have stayed here, all of the staff have been incredibly helpful and friendly. The room decor is definitely outdated, but the rooms have always been incredibly clean. The cleaning staff in the morning was quick to respond to our request for more towels. A simple breakfast of bagels/muffins is included, which helped us to start our day. The location is fantastic, with easy access to the 1 train which takes you uptown/downtown. A huge shoutout to the front desk staff on the Sunday morning of move-in to FIT that allowed us to borrow the luggage cart for 20 minutes to move her in! When we visit NYC we are rarely in the room - so the outdated/simple decor does not bother us in the least. If you are looking for clean, safe, basic accommodations, this is an excellent choice. We will definitely be back!

The 28th street location , between 6th and 7th is also the home to many other major name hotels, and the location is convenient. The 1 subway is a short walk and the block is in the flower district - many flower outlets. Felt safe and crowd on streets not threatening except for one late night encounter Got upgraded to a larger room, which is not really large. Would recommend larger room. Elevators are fast and functional. TV acess to all of Showtime. Price of room attracted me. Staff is friendly. Had minor plumbing issue that was fixed timely. better places but pricier. Quiet but on high floor

The staff provided bright service, and there was a little problem during the stay, but they upgraded the room saying it was the hotel's fault! The service was so good and the location was not bad, so I was satisfied with the hotel! And most of all, the hotel where the people who stayed happily greeted me every time they met👍🏻 It was so nice. The view was great, so I want to stay again next time!

Original review posted on May 10th, 2024. Checked in at 345pm. THE ROOM THEY GAVE US HAS NO WORKING AC upon checked in, and after dealing with two maintenance call with no results, we stepped out for dinner. Now @ 10 pm and the room is 80 degrees and the AC is not even turning on! Needless to say i was not a happy camper and told The manager, Justin Jefferson, if he had done his job and switched us 6 hrs ago this would not have been a problem! Instead of being apologetic, he was rude and basically told me they will switch my room tomorrow and he is giving me 50% off tonight and actually WALKED AWAY! The front desk agent and i was left standing there flabbergasted! The poor is trying his best to talk to me, basically doing the job the MANAGER should be doing! Apparently AC is a problem at this property as i overheard another agent telling a guest over the phone to ‘just open your window’? I have filed a complaint with Marriott corporate as leaving a paying guest in an hotel room @80 degrees with NO AC cannot be ok? Depending on what room correction i am given tomorrow, formal complaint to The Department of Consumer and Worker Protection (DCWP) might be in order? Update after check out : We did received the 50% discount on our first night’s rate of $323.95, but they ‘re-rate’ our night instead of taking out 50%, not sure if this is an effort to ‘hide’ the fact that they had to give a 50% discount for an unfit to occupy room? Received a standard reply from Geetika Ghai to ‘email’ her back to further discuss? I know this game they will never follow-up, which is why i am posting this updated review as Tripadvisor reviews cannot be updated, just cancel and repost. There is nothing Geetika Ghai - Director of Front Office with Bridge Hotel Group, can write to excuse what happened to us because apparently she was the one that said NO to moving us after she and Justin Jefferson were briefed about our room with no air and a dangerous bathroom door! This was told to me by Justin Jefferson, that is unless he is lying? The bathroom barn door track was so damaged that it was resting ON the carpet and it was impossible to open if you are in the bathroom, we had to open and shut the door for each other each time we want the door closed. Requested additional pillows did not show up after 6hrs, housekeeping was going to give us lotion but it never showed up! We were moved to the other end of the same floor (14th) to the identical room with a working (although difficult to control accurately) AC. We accepted it as are just so relieved to have AC after a night of no air and 80 degrees! The problem with this new room is that it’s at close proximity to the ‘maintenance’ office. You will hear their door slam shut multiple times early in the AM and sometime late into the evening, and our room will vibrate violently with each slam! There is definitely the reportable safety hazard of a house keeping cart ‘parking’ in our hallway EVERY DAY AND NIGHT (see at

My room had a nice view. I originally booked it for four nights, but I couldn't check in due to something unexpected. I applied for a refund and the hotel agreed. But one thing that made me very angry at the time was that the staff didn't lock the door for me after house keeping was completed. I went out at noon and came back at three o'clock in the morning. There was no theft or anything like that. The ice machine was right at the door of my room. There are so many people coming and going that it makes me scared just thinking about it!

Room was clean but water machine and went working and the blinds on windows were broken as the handle to close them was missing. Also the amenities changed and they’re not as good as previously no razor or toothbrush in room unlike the Conrad in London