Pearl River Garden Hotel Sanya
Latest booking 22 hrs ago
It’s a great hotel. I booked here because of the rainbow bridges direct access to the beach - the booking is non refundable. Perfect location. Porters and kitchen staff and chef are polite and delightful. I booked a hotel package . Which included a yacht trip . Also upon checking the website it said languages spoken Chinese and English. Upon check in it was lovely that they allowed us into the hotel room earlier than 3pm . The welcome was a bit cold. No smiles just nervous dealing with English speakers . It was not told to us upon arrival about the construction and no access to the rainbow Bridge from the hotel which leads to the beach . In the room there was a note of apology in Chinese . Seeing that the main reason for us booking here was direct access to the beach it not already dampened our reservation/ which is no fault of the hotel if it’s government regulations. However prior to check in I believe an email should have been sent stating that . As the Bridge is the main attraction. So if you’re booking there now bear in mind construction and no easy access. Beach rules no entering the water after 6 pm even though sun is still up : The hotel doesn’t provide tea cups for the tea they provide in the room . We needed to use glass cups which is used to drink cold liquids . Foreigners make tea using g boiling water so we need a cup with ceramic handles at least . When I asked for one from the kitchen I didn’t receive a reply from The reception desk and I was told by house keeping there was none . The dilemma with the inclusive day yacht trip was only resolved due to Trip.com help . They treated us well after the complaint of them not being able to compensate or include us. The trip was pleasant . The breakfast buffet and staff are pleasant . The dinner buffet was great and the kitchen staff very accommodating and welcoming. The beach umbrellas were no in use . No beach towels provided . No bedroom slippers except the rubber ones for shower/ beach .
Outstanding
4915 Reviews