Pet owners and those with small children beware! First off, this location smells horribly of ********* despite being smoke free. The smell was almost unbearable on the 4th floor. I stayed at this location 6/30-7/4 because they labeled themselves as a pet friendly establishment. On my first morning there, I took my dog to the posted Dog Walking area and discovered that there was rat poison covering the grass, not inside of the packaging or inside the secure rat bait box. Unfortunately my dog ingested (soft bait - looked like playdoh in the ground for those of you with small children) some due to this hotels gross negligence. Why on earth would you put poison in an area designated for dogs?! Animal Poison Control was fantastic in helping me save my dog, hotel management took over 4 hours to contact me. I had to go out myself to find the name of the poison from the scraps of paper discarded to provide to the local Pet ER. My dog now needs to be monitored for signs of seizure and internal bleeding which could take days to weeks due to the anticoagulant used, not to mention, this poison, difethialone, is heavily regulated by the EPA because of how highly toxic it is to children and animals, and MUST be contained inside of a secure rat bait trap. Other than expressing sympathy for the “inconvenience”, this hotel took ZERO responsibility for putting dogs and children at risk. They simply cleaned up the poison and carried on like business as usual. I requested to speak to regional management and have heard absolutely nothing. I will never stay at a Hyatt again, will be seeking legal action and warn you all to be careful with your pets and small children at this location.
Outstanding
39 Reviews