Gavin_Zhu
April 13, 2024
I gave a bad review, mainly because of the attitude and method of the hotel in handling things. After arriving at the hotel, I found that the amount of the previous order was more expensive than the real-time price of Ctrip. I thought about it and it didn't matter. I found that there was no breakfast in the room, so I asked if I could send a breakfast since the price was expensive. As expected, two employees and a supervisor at the front desk refused decisively.
After arriving at the room, I contacted Ctrip customer service, who handled it actively and helped to coordinate the cancellation of the previous order, and then ordered a new one with breakfast. The front desk handled it too badly.
Then I received an apology text message from the front desk, which seemed full of apologies. I just wanted to ask, where did this fruit go? Could it be that I checked out the next day and didn't buy the fruit back? Where did the fruit come from? Why didn't I see it? I also have to say here that when I placed the order again, I could choose a member-only fruit, but I didn't see it!
Then let's talk about breakfast. The table for cooking noodles and the plate of cold dishes are really nothing to say. I can't look at it directly.
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