I unfortunately booked an executive suite. Firstly, its location was inconveniently far from the elevator, and it seems all executive suites across all floors are situated in the same corner spot. The suite was definitely overpriced for its small size, and the layout was poorly designed. Furthermore, the amenities were neglected; the Jacuzzi was dirty, broken, emitted a foul odor when operated, and even expelled debris. I reported this to the front desk, and they moved me to another suite, but it had the exact same problems. I absolutely do not recommend anyone choose an executive suite; it's a complete waste of money.
My ratings:
Executive Suite Design & Location: 2/10
Overall Cleanliness: 8/10 (though they could improve by changing towels more frequently)
Breakfast: 1/10 (Too focused on Asian food, despite most guests being Arabs, especially Saudis)
Pricing (Value for Money): 5/10 (Overpriced)
View & Hotel Location: 5/10
I suggest they lower their prices and encourage guests to choose a standard room with a river view. They should also pay more attention to offering Eastern, Arabic, and Western food options. Finally, some staff members were notably unwelcoming towards Arab guests and made no effort to provide better service.
Our 3-day, 2-night stay at the Sunriver Hotel Setiabandung's Family Suite was truly memorable. This hotel boasts a new, modern building, a comfortable ambiance, and excellent cleanliness. The facilities are comprehensive, making our family's stay very pleasant.
The hotel's location is also strategic, close to various culinary spots and tourist attractions in Bandung, which made it easy to get around without long journeys.
There was a minor issue on the last night, where the power went out twice, but it was brief and quickly restored. This didn't detract from the overall enjoyable experience.
Overall, this hotel is highly recommended for families and travelers looking to enjoy a holiday in Bandung with a comfortable atmosphere, complete facilities, and easy access to many interesting places.
This a great place to be with family....I recommend all family to stay in this resort and book family room...me and my kids and my family love staying in this hotel
Bedroom was oke, i doubt if the twin bed is 120cm, i guess its just 100cm, not sure 🤔 didnt bring any ruler.
Breakfast was good, i like their croissant.
Swimming pool : their small pool (the round one, prv was jacuzzi i think) has warm water.
Staff was friendly,
Surprisingly they have ‘mini market kejujuran’ (honesty mini market) the price was so cheap considering inside 4star hotel,
and they have UMKM CANTEEN which was cheap too i dont know about the taste as i didnt try.
Walking distance to braga street,
I had attend mass in the morning, next to this hotel is Cathedral, the mass on Sunday is at 6am, 11am & 5pm.
I walked to Bandung Indah Plaza it was still walking distance for me 😁 (1km) and i can borrowed their umbrella incase its rain, they write my room number & return the umbrella after im done.
Parking lot for cars is in the basement, staff was really helpful.
Overall was a good stay.
It was pretty decent, but because it's new, the service isn't quite up to par yet. I got a room at the very end of the hall, and there was still construction going on, so it was noisy with the workers. Also, the bathroom door in my room was hard to close, so I had to call maintenance and waited 1.5 hours for them to fix the door. There was no offer to move me to another room, so a lot of our time was wasted. Other than that, it was okay. The staff was so-so, not very proactive. The bellboy wouldn't grab our luggage unless we asked. Maybe it's because it's new, hopefully, they can improve.
It's a great hotel to stay with the family. The room is quiet, clean, and really cool. The hotel employees are also friendly and helpful with the information that you need about the route to the Great Asia Africa, Farm house etc. My kids are happy to swim till late even though the swimming pool is already closed. I will definitely visit this hotel on the next trip of adventure.
Honestly, this is the most crowded hotel I've ever stayed at. It was difficult to find parking, but luckily there was a staff member to help park the car. It was a bit of a hassle if you left something in the car because the parking lot was quite far, and they had to take me there on a motorbike 😅.
For breakfast, there were many menu options, but because it was extremely crowded, many items ran out and took a long time to be refilled. Plates and glasses also ran out and weren't refilled quickly. There was a lot of food, but the taste was standard. They had everything from gudeg, nasi kuning, pasta, an Indomie station, and even Japanese food.
Kids' activities were also plentiful but pretty standard. Because it was so crowded, it felt cramped 🙏🏻. The free playground was small, and the ball pit cost an additional 75k. The mini zoo was okay; animal food cost 20k. Cooking classes cost another 125k, and even requesting a birthday cake was an extra charge.
Our superior twin room had very standard facilities, nothing special for the 1 million IDR-ish price. It was a bit musty, the bed size felt like 100cm, and the towels and pillowcases were less than fresh, looking rather dull.
Would I come back? No, once was enough 🙏🏻👍
AC leaked heavily and had to call a technician twice. The MOD should immediately change the room because the room was not of good quality.
Amazing
84 reviews
9.6/10
Check availability
See All Hotels With Wifi in West Java
Frequently Asked Questions
How do I book a hotel on Trip.com?
To book a hotel on Trip.com, simply enter your destination, travel dates, and the number of guests on the page. Then, browse through the available hotels and select the one you want to book. Follow the prompts to enter your payment information and complete the booking.
How do I get hotel deals on Trip.com?
There are several ways to find affordable hotels on Trip.com. You can narrow down your search results by filtering hotels according to your preferred price range, or you can sort the results by price to view the cheapest options first.
Where can I find hotel deals on Trip.com?
Trip.com offers a wide variety of hotel deals and promotions that are available throughout the year. You can easily find these special offers on our deals page. What's more, if you are a member of our loyalty program, you can sign in to your account and discover exclusive discounted rates at hotel list pages.
How can I get lower prices for hotels?
Sometimes booking hotels midweek is cheaper, but it also depends on the season.
How many hotels are listed on Trip.com?
You can find over 1.5 million hotels in more than 230 countries or regions on Trip.com. Haven't decided which hotel to book? Browse our site to get ideas!
Can I cancel or change my hotel bookings on Trip.com?
It depends on the hotel policy and date of cancellation. Please check the policy section of the related hotel pages. To cancel or change your bookings, sign in to your Trip.com account, go to "My Bookings", and follow the instructions.
How do I contact Trip.com customer support?
You can contact Trip.com's 24/7 customer support by visiting the Help Center on Trip.com and submitting a request. You can also contact us by phone or service chat, depending on your location.