The overall service is a top notch. We didn't try to dine in during the day but breakfast could do with more choices. The staff from housekeeping, breakfast staff, reception and lobby guard. Everyone is so friendly, accommodating, courteous and they are all a Star making our stay so comfortable and easy.
We booked this hotel for an overnight stay specifically for my husband's commencement exercise. After the ceremony, it was a pleasure to return to such a welcoming place. The staff was exceptionally accommodating, which we greatly appreciated since we have a daughter with autism. A huge plus was the fast internet, making it easy for me to work remotely! Breakfast was decent, but I'll skip the corn beef next time. I regret that our stay was so brief, but we are definitely planning to come back soon for a proper staycation!
The first time for me.
The room is so clean and nice.
Breakfast is Buffet. I like Chicken currency. I enjoyed.
Staffs are so friendly and excellent experiences answering to me for all my questions. Booking Taxi from hotel is the best to Airport.
Fragrant Thai Restaurant is nearby hotel. I enjoyed Lunch and Dinner at there. The price is not so expensive. I enjoyed.
Thank you so much.
Best Regards,
Nai travelling from South Korea
Pros: location, parking, valet parking available with fee, front desk service, slide on the pool, friendly staff, great bed, AC is working well.
Cons: No exhaust in our bathroom so the whole room smells when use.
No spa
So little toiletries given
The breakfast buffet situation.
The worst part of the day is having to wait to get your breakfast. I understand there was a wait. Maybe offer a coffee or a glass of water for the people waiting outside.
We got there at 9:07, and saw bunch of guests waiting. So I asked if they can text us once the tables are available (it’s hot outside) Declined. Lady said that we have wait and if we’re not here, then we can’t eat breakfast basically. Finally got in at 9:30. What do you expect? Either cold food for the ones that people don’t like or empty tray for the ones people like to eat.
You know, that’s okay. It can be improved. It’s not the staff’s fault. All of them are functioning. But I guess the space cannot accommodate the number of guests.
The environment is great, and the hotel has two swimming pools, one on the ground floor and another on the sixth floor. The beach is right in front of the hotel, making it a perfect spot for families and couples to visit and relax. However, the only downside is the cold attitude of the front desk staff. It feels like people in Subic, in general, have this cool demeanor; when you ask questions, the staff seems to answer reluctantly and superficially. Also, the underground parking lot is chaotic with cars parked haphazardly.
Fantastic hotel, great friendly staff. Always eager to help. The location is about a 3 min walk to all the nightlife and restaurants/ bars. Too bad about all the nasty garbage on the side of the street the hotel is located. That's my only complaint, the nasty stinky garbage along that little street.
Room is spacious, they serve good food, very nice hotel, very high end, perfect for tourist and business travellers. It is a little expensive though. What I love about this hotel is the gym. It is good. Staff are very nice also.
I had a wonderful stay at Palette Hotel! From the moment I arrived, the staff were very welcoming, polite, and attentive, making sure I felt comfortable throughout my visit. The room was spotless, well-maintained, and had all the essentials for a relaxing stay. I especially appreciated the cozy ambiance and the attention to detail in both cleanliness and comfort.
The location is also very convenient, close to key spots in the area, yet still peaceful enough for a good night’s rest. The service was consistently excellent — from quick responses to requests to the warm smiles that made the experience even more pleasant.
Overall, Palette Hotel exceeded my expectations. I would highly recommend it to anyone looking for a clean, comfortable, and hospitable place to stay. I’ll definitely come back on my next trip!
This hotel is great since the location is ideal. Walking distance from red street yet it is not that noisy since it is about 800 meters away. The rooms are very clean and the service is great. The pool is nice for swimming but small. The wifi is fast and almost everything was perfect.The only two bad things is that there is not hot water which is strange for such a hotel and the window location is not ideal.
Very Good
164 reviews
8.6/10
Price from
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7.4/10
AAnonymous UserThis resort provides all in one relaxation, with the great view and clean beach side of Subic Bay. Rooms are quite old but still comfortable to sleep in. Hoping they can change the headboard to reduce the wood chips that falls off since it is a bit old. The entire resort is great, they just need to improve their rooms and the lobby. Staff is great, kudos to the Bar Staff, specifically Arvin, during night shift. Also to the breakfast restaurant server during our stay, one of the longest staying employees 15 yrs, whom Ive met years ago, and still there. Just forgot kuya /tatay name. Still same exemplary service.
Jjpaculbamay ipis sa cr at kulang kulang ang kitchen utensils and cookwares.. di rin maayos yung stove.. di narireach yung high temp kaya napakatagal makaluto..
salute kay kuya guard at staff dahil mabilis naman ibinibigay mga request na kulang sa room and napaka matulungin sa guest and secure ang car sa parking..
comfy naman yung bed and malinis..
i suggest to improve cleanliness sa room especially sa cr and kitchen cabinets.. yung mga gamit for cooking and dining should be complete before guest enter sana..
Eenta duI've stayed at Queen's Hotel several times, but this visit left me quite disappointed. I was in Room 201 from August 15th to 18th, which is supposedly one of their most premium rooms.
The Wi-Fi this time was absolutely terrible. Despite showing a strong signal, I couldn't get online, or it would constantly lag and freeze.
I truly hope this can be improved by my next visit! Otherwise, I might have to consider staying at Central Park Tower instead...
GGregoryA great hotel in the tranquil Clark zone, notable for greenery and clean air. The staff are unfailingly professional, courteous and dedicated to wowing the guests at every turn. The Swiss-style Markt resto does a good breakfast, and a la carte items form much of the day and evening. A relaxing pool with a bar on the 5th floor is another good feature. And of course the casino. But even if you don’t gamble, you can still enjoy this place.
LLei MiclatWe booked this hotel for an overnight stay specifically for my husband's commencement exercise. After the ceremony, it was a pleasure to return to such a welcoming place. The staff was exceptionally accommodating, which we greatly appreciated since we have a daughter with autism. A huge plus was the fast internet, making it easy for me to work remotely! Breakfast was decent, but I'll skip the corn beef next time. I regret that our stay was so brief, but we are definitely planning to come back soon for a proper staycation!
GGuest UserMy girlfriend says the bed was very seductive! We also loved the Aqua and the beverages there, too! We even spotted a mermaid swimming in the Aqua moats!
10 stars minus 1 star because there was no Netflix on the TV. My girlfriend said, ”I remember when we stayed at Fields Plaza, and they had Netflix and Youtube on the tv!
AAnonymous UserCouples or even groups of friends will find this place to be ideal for relaxing. The abundance of historic homes and artefacts from notable people in the past evokes nostalgic feelings. The staff is incredibly helpful, pleasant, and quick to respond. The only real drawbacks are the unusually quiet floor and the lack of a bidet in our room. The road leading up to the resort is very uneven and dangerous for cars. To make matters worse, they charge extra for extra mineral water, which is totally unfair. There are other hotels and resorts all over the globe where this isn't the norm. I hope this can be reviewed and made better. Not only that, the hot water flow from the toilet is extremely low.
Mmtj029The overall service is a top notch. We didn't try to dine in during the day but breakfast could do with more choices. The staff from housekeeping, breakfast staff, reception and lobby guard. Everyone is so friendly, accommodating, courteous and they are all a Star making our stay so comfortable and easy.
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