Hotels With Parking in East Java, Indonesia

Room is spacious and clean. Breakfast variety is good. Getting to the room is confusing at the start (lift at hidden area, need to go up, walk across the bridge and take another lift to go up again), LG and level 3 is the same. 2 restaurants on site where the food is quite good. Not walkable to anywhere, quite convenient using grab each time though.

”The hotel was in a fantastic location, close to all the popular landmarks. Our room was very spacious and clean, with a comfortable bed and beautiful views from the balcony. The staff were incredibly friendly and efficient, and the breakfast was delicious with many fresh options. We had a truly pleasant and relaxing stay!”

Not really satisfied, service could be better. Reached at 4pm (indoesia time) to check in, was asked to wait as the room is not ready. Waited for 10mins which is okay. Card only given 1 - not convenient when we arranged inhouse massage as one of us need to stay in the room with the massuer while my husband went down to pick up another masseur and the room went off pitch black. Breakfast - eggs ran out by 9am, and was told that there will be no more eggs Checkout day, called reception around 10am - request for additional mineral bottle for drinking but was told that we are checking out today and we would need to purchase the bottle. Checkout - was running 5 minutes late, reception already called asking to check out now. Bed and pillows are okay and comfortable to sleep. There’s international plug so you can use if you’re using 3 pin plug. Location is perfect, just across the Tunjungan Plaza but nothing nice to shop. Just boring. Service could be better, but definitely not returning for us.

This was a really nice hotel. The staff were friendly and helpful and the room was really nice, modern and clean. I would recommend staying here. The only flaw I had in this room was when the air conditioning was on it it blew directly towards the blind which resulted in it tapping off the wall every 5/10 seconds. Which was fine during the day but when trying to sleep it was quite annoying. Maybe it was just my room but it did disturb my sleep. Other than this I cannot fault the hotel. It has a Indomaret and KFC within 1 minute walk which is helpful.

The cleanliness of the duvet in the room needs improvement; there were several blood stains on it. I brought my own four-piece bedding set, originally thinking I wouldn't use it since I was only staying one night. However, my child found multiple dirty spots on the duvet, so I ended up using my own bedding set.

Overall, it was a pleasant and enjoyable stay at the hotel. However, there are a few areas that could be improved: During peak season like Lebaran, only one elevator was operational at the time of our check-in. Although a second elevator was later in use, one remained out of service. This resulted in quite long waiting times, especially considering the high occupancy period. We also paid for breakfast at the reception, but our name was not initially listed at the restaurant. While the issue was resolved quickly, it did affect the overall comfort and experience. Additionally, the breakfast menu remained the same for two consecutive days. It might be worth reviewing the menus. We came around 9 AM (we know it’s quite late) and many items were already unavailable and not refilled. However, overall the room was clean and comfortable. We would definitely consider coming back, though likely without opting for the breakfast.

I had a wonderful experience at the Four Seasons by Sheraton. The location is perfect for tourists — there’s a large shopping mall right next door, making it super convenient for dining and shopping. A lively tourist street is also just a short walk away, so there’s always something to explore. The service was outstanding throughout my stay. The staff were friendly, attentive, and always ready to help. Overall, this hotel offers great comfort, convenience, and hospitality. Highly recommended for anyone visiting the area!

Very strategic location in the central of surabaya. Front desk speak limited english but nothing to expect for the price. Its quite clean and convenient

The location was perfect for us, as we really enjoy exploring a new city on foot. There are many eateries within walking distance of the hotel, including the famous Tunjungan No. 39 restaurant, as well as major shopping malls like Tunjungan Plaza. The service provided by the staff was also excellent, from the front desk to the cleaning crew and even the security guard. We will definitely come back again.

Room was comfy, clean, and smelled nice when I walked in. Big smart TV, Amenities were all there, nothing missing. There’s a bathtub which you can use to relax while watching tv, and the view from the room was spectacular. Bed was big and comfortable. Staff were friendly and helpful, everything went smoothly. Would definitely stay here again.