Pentacity Hotel Balikpapan offers great value for its price, combining a strategic location, friendly service, and family-friendly facilities.
The check-in process was smooth and quick, with professional and friendly staff at the front desk. My room was clean, spacious, and well-equipped with modern amenities โ including a minibar, air conditioning, and reliable Wi-Fi. The bed was comfortable.
Breakfast buffet offered a variety of Indonesian options, and the taste was good overall.
Iโd gladly stay here again on my next trip to Balikpapan.
A good location, excellent amenities and service and high standard of cleanliness. Great Value for money. Minor issues include no charging point for the electric kettle at the site of its use, but it can be easily taken to another point. Also there is no low-voltage charger in the toilet. The existing one is a standard 5 ampere point. Overall excellent
Hotel was tired and staff are inexperienced in the hospitality industry.
Room: stayed on 8th floor. Pillows had strong sweat smell and looked like they havent been changed in a while.
Room decor was pretty basic with basic laminate flooring.
In the bathroom there was complimentary shower gel and shampoo but when the bottles were pressed, it was very watery and seemed like the staff had simply topped it up with regular water.
Room internet was also extremely poor and I gave up after half an hour of trying.
Breakfast was a big spread but not of high quality. The bubur was lumpy. Fried chicken was tasteless (possibly indicating being frozen for some time) and the chefs cooking the indomie simply threw the noodle cake into a half filled water bath and did not stir or monitor the cooking resulting in half cooked indomie.
Breakfast section also smelled like a massive cigarette factory as there were smoking sections.
Upside: Great location as part of a mall development.
There is a comfortable lounge in the lobby conducive to meetings and afternoon catchups.
Staff at the lobby lounge were very pleasant and efficient and went out of their way to clear our cups quickly and take new orders. Always smiling.
This hotel is a very stark contrast to the mercure semarang where we spent the previous night.
Compared to other hotels in Balikpapan, Ibis is very affordable.
Nevertheless, this hotel offers good amenities, such as a nice, clean room with a comfortable bed. However, the shower cabin is too small. You can barely move around in it. I also miss a refrigerator.
The Indonesian breakfast is excellent.
Many Westerners stay in this hotel, but strangely enough, the breakfast is geared exclusively towards Indonesians. For Westerners, there's only cheap white bread with sweeteners like jam and chocolate spread. I miss good-quality wheat bread, rolls, cheese, and sliced meat.
Strangely enough, the hotel isn't geared towards Western tourists at all. FO doesn't know where to rent motor cycles and they don't have any information about tourist attractions.
They foist overpriced excursions with a guide and car on every tourist.
Dear Ibis personnel, please understand that many Western tourists want to rent motor cycles and find their way to excursions via Google Maps.
In short, Ibis management, do some research on Western tourists, provide brochures with excursions to FO, and make sure FO has information about motor cycles and car rentals.
In summary, Ibis is a fine hotel for a reasonable price, but unfortunately not sufficiently focused on Western tourists.
Love the cleanliness room and comfy bed. Will be back with future work trip to Samarinda. @a4dable2travel @travel_vegan
Hope to be back again next year 2026... Love it . Must try
Located in Samarinda, Mesra International Hotel is within a 15-minute walk of Samarinda Islamic Centre and Mesjid Siratal Mustaqim. This hotel is 1.4 mi (2.2 km) from Mesjid Raya Darussalam and 1.7 mi (2.8 km) from Samarinda Central Plaza Shopping Mall.
Satisfy your appetite at one of the hotel's 2 restaurants. Buffet breakfasts are available daily from 6:00 AM to 10:00 AM for a fee. Children aged 5 and younger eat free breakfast.
Featured amenities include dry cleaning/laundry services and a 24-hour front desk. Free self parking is available onsite.
Make yourself at home in one of the 150 guestrooms. Complimentary wireless internet access is available to keep you connected. Private bathrooms with shower/tub combinations feature hair dryers and slippers. Conveniences include desks and blackout drapes/curtains, and housekeeping is provided daily.
The best for the food side. And for the room and its facilities, maybe there should be routine maintenance improvements to make it better in the future because the water in the washbasin is always dripping and in the bathtub the water drain cover is not functioning properly.
Centrally located, so it's convenient to go anywhere.
Friendly service and clean rooms.
Breakfast was delicious!
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64 reviews
9.6/10
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AAnonymous UserThe best for the food side. And for the room and its facilities, maybe there should be routine maintenance improvements to make it better in the future because the water in the washbasin is always dripping and in the bathtub the water drain cover is not functioning properly.
SStevenAWe were looking for somewhere to stay in Bontang for a couple of nights. This was the only place that seemed to be available for the dates we wanted. Last time we were in Bontang was 21 years ago. The hotel is very much a sports resort/contractor accommodation type place. Bontang isn't really a tourist location hence the limited choices to stay. We were here for a particular reason so just needed a place to sleep while we were here. The best way to describe the hotel/rooms is 'typical Indonesian'. Everything worked but had seen better days shall we say. Didn't have any concerns regarding cleanliness or safety and the location is really pretty. It's a bit out of the way so you need your own transport or be prepared to pay the going rate for taxis etc. Breakfast is your usual Indonesian fare and there was plenty of variety. I wouldn't hesitate to stay again. Just one point to clarify, when I made the booking, it was stated that there isn't a front reception so phone ahead to establish how to check in beforehand. In practice, there IS a front reception, just as you would expect in any hotel, so there's no need to worry about what to do about checking in. If you arrived and there was nobody on the desk, someone would soon turn up once your presence was known. All staff that we came across were so polite and helpful. Nothing was too much trouble. We would have been happy to stay for longer if we had the time.
AAnonymous UserHotel was tired and staff are inexperienced in the hospitality industry.
Room: stayed on 8th floor. Pillows had strong sweat smell and looked like they havent been changed in a while.
Room decor was pretty basic with basic laminate flooring.
In the bathroom there was complimentary shower gel and shampoo but when the bottles were pressed, it was very watery and seemed like the staff had simply topped it up with regular water.
Room internet was also extremely poor and I gave up after half an hour of trying.
Breakfast was a big spread but not of high quality. The bubur was lumpy. Fried chicken was tasteless (possibly indicating being frozen for some time) and the chefs cooking the indomie simply threw the noodle cake into a half filled water bath and did not stir or monitor the cooking resulting in half cooked indomie.
Breakfast section also smelled like a massive cigarette factory as there were smoking sections.
Upside: Great location as part of a mall development.
There is a comfortable lounge in the lobby conducive to meetings and afternoon catchups.
Staff at the lobby lounge were very pleasant and efficient and went out of their way to clear our cups quickly and take new orders. Always smiling.
This hotel is a very stark contrast to the mercure semarang where we spent the previous night.
RRonald RamakersCompared to other hotels in Balikpapan, Ibis is very affordable.
Nevertheless, this hotel offers good amenities, such as a nice, clean room with a comfortable bed. However, the shower cabin is too small. You can barely move around in it. I also miss a refrigerator.
The Indonesian breakfast is excellent.
Many Westerners stay in this hotel, but strangely enough, the breakfast is geared exclusively towards Indonesians. For Westerners, there's only cheap white bread with sweeteners like jam and chocolate spread. I miss good-quality wheat bread, rolls, cheese, and sliced meat.
Strangely enough, the hotel isn't geared towards Western tourists at all. FO doesn't know where to rent motor cycles and they don't have any information about tourist attractions.
They foist overpriced excursions with a guide and car on every tourist.
Dear Ibis personnel, please understand that many Western tourists want to rent motor cycles and find their way to excursions via Google Maps.
In short, Ibis management, do some research on Western tourists, provide brochures with excursions to FO, and make sure FO has information about motor cycles and car rentals.
In summary, Ibis is a fine hotel for a reasonable price, but unfortunately not sufficiently focused on Western tourists.
OOliver BamsGrand Tjokro Balikpapan is a comfortable and modern hotel, suitable for both business travelers and families. The location is quite strategic, offering easy access to the airport, city center, and various dining and business areas in Balikpapan.
The rooms are clean, well-maintained, and designed in a modern style. The bed is comfortable, the lighting is good, and standard amenities such as air conditioning, TV, and a tidy bathroom make the stay pleasant and relaxing.
The hotel offers good facilities, including a swimming pool, restaurant, and meeting rooms, which are ideal for business events or casual stays. Breakfast provides a decent variety of dishes with good taste and neat presentation.
One of the highlights of this hotel is the staff service. The team is friendly, responsive, and helpful from check-in to check-out. Overall, Grand Tjokro Balikpapan delivers good value for money and is a reliable choice when staying in Balikpapan.
GGuest UserWe had a very nice room it was quite clean ( Could be cleaner perhaps) but the room average was good. We had a funtime during weekend at the aqualand just little bit disappointed that during week days the slides during the day wasnโt operational. The breakfast was good with quite some choice. Overall definitely a place i could go back to
DdiondewanataA big modern hotel in Samarinda. The location is a bit far from the city centre (20 mins driving while the traffic low and 30-35 mins in the rush hour).
Although itโs located just above the Big Mall, the hotel has poor accessibility, especially for pedestrians and online food couriers because they have to go through the car ramp to get into the hotelโs front door!
The room is modern, clean, and have great amenities. But, the noise from outside the room could be heard easily since it has poor soundproofing.
When i checked in, it took more than one hour since i have to lined up into the queue and the process itself took a long time. It was the longest time i spend for check in! The queue is only five person in front of me and they opened all the check in counters.
DDzakirah dan aisyahThe apartment fits the middle budget, the location is far from malls and places to eat, the cleanliness is quite good because the apartment is quite old and still needs more maintenance, including facilities that need to be improved and services that are still not optimal.
FFajrina HMPentacity Hotel Balikpapan offers great value for its price, combining a strategic location, friendly service, and family-friendly facilities.
The check-in process was smooth and quick, with professional and friendly staff at the front desk. My room was clean, spacious, and well-equipped with modern amenities โ including a minibar, air conditioning, and reliable Wi-Fi. The bed was comfortable.
Breakfast buffet offered a variety of Indonesian options, and the taste was good overall.
Iโd gladly stay here again on my next trip to Balikpapan.
MMThe best hotel I visited in Kalimantan, the facilities are complete, there are various choices of food, the staff are friendly, I'm sure I will come here again.
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