Everything went perfectly; we were in group of 8; 4 different rooms, all on same floor. The hotel was very nice, had great live entertainment. Every service staff we met was friendly & professional and I love, Love, LOVED the pool & hot tubs area… it was perfect!
At 3 AM, there was a knock on my room door. I thought I was dreaming, but when I woke up, the knocking was still going on. Looking through the peephole, I saw two men, one Black and one White. They didn't look like hotel staff or anything like that.
I didn't open the door, and they left.
I was about to go back to sleep when there was another knock, and I even heard the doorknob being turned.
I opened the door, and it was the same two men again. I asked them what they wanted, and they said a few things I couldn't understand before leaving again.
I immediately reported this to Trip.com.
The hotel replied that the guest was looking for something.
What does the guest looking for something have to do with waking someone up in the middle of the night and disturbing their privacy?
Why is it said so casually?
Since the incident, I haven't received a single apology or positive response from the hotel.
Hotel near Downtown Indianapolis,Indianapolis100% of visitors choose this area
ZZHENG YAO2019.06.11
Very cost-effective hotel. Hotel facilities meet the star rating standards, especially the quality of service is higher, and professional literacy is everywhere. Although the breakfast is not as rich as the domestic hotel, it is not bad in the middle of the United States. Convenient transportation, only five or six minutes walk from the bus center and train station.
It was much better than we expected for the price. Hotel was clean ( albeit worn). Staff was curteous and our room was clean and quiet. Breakfast was better than La Quinta so we were pleased. This is an old hotel and well used. They are in the process of renovating ( pool is under complete overhaul). A bargain for sure
Hotel is newer and still smells new in many places. Everything was clean, staff was friendly and helpful and the experience was good overall. I loved that coffee was available all the time. Breakfast was pretty basic but decent.
Hotel near Downtown Indianapolis,Indianapolis100% of visitors choose this area
GGuest User2018.01.29
The hotel was kind and I had a good rest. I think it would be nice to have dinner at the hotel restaurant. The surroundings of the hotel were very nice.
There are many hotels nearby. This is a long time, but the room is very spacious and there are no strange people and things nearby. Short-term business trips are a good choice. Breakfast is really average, there is a supermarket nearby.
Glisteningly new and clean. The bright and modern scheme match the ladies at the front desk! I wish more places could model this approach. My brother and I were on the tail end of a touch business trip. This brightened our journey. We will return. I subtracted 1 star because of the loud families on either side of me - past 11. Little kids on the warpath.
Very Good
104 reviews
8.8/10
Price from
BRL 510
per night
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8.5/10
Very Good
Everything went perfectly; we were in group of 8; 4 different rooms, all on same floor. The hotel was very nice, had great live entertainment. Every service staff we met was friendly & professional and I love, Love, LOVED the pool & hot tubs area… it was perfect!
after an amazing experience in December staying in a corner suite I had my daughter for a daddy daughter Easter weekend and I decided to book the same corner suite to really treat her. We stayed from Friday, April 18 checked out Sunday midday April 20 when I arrived, I asked concierge if I could give them the bag of stuff from the Easter bunny. I simply asked if they could put it in the room not only did they put it in the room, but they had arranged everything in a very nice way that made my job. Is the Easter bunny very easy Sunday morning. shout out to Justin, Jesse Ishmael, Omar, Samuel Ingrid in housekeeping among several others you all make me feel like the most important person in the world. Every time I stay there when I know for a fact this time there were many more VIP guests than myself. I was a little hesitant that the pool may be a little boring for my seven-year-old daughter however we essentially could not leave. The happy Easter card under the door with the breakfast vouchers was an unbelievable surprise. I only wish I could bring an unlimited stack of cash to tip the team every time I stay at the Conrad because I never seem to bring enough. They deserve everything they get and more. Thank you all for providing me and my daughter with an unforgettable weekend and we will be back soon sooner rather than later!!! I cannot recommend taking To a corner suite anymore stayed in 1401 in December and 15 oh1 this past weekend just amazing amazing view of the city and an amazing room.
Lovely and convenient room. Hot water, coffee and tea are provided at the dining area. The pool is also enjoyable. Great location (close to the downtown area), with only a few minutes’ walk to important business district and sightseeing places.
GGuest UserBathrooms were nice. Towels big & fluffy. Shower was WONDERFUL! Crack in tile at the rear of shower but it did not effect the shower itself. Not super soft water, which was great. Some places have water so very soft that a person never feels clean.
Bed was comfortable with lots of varied pillows; good choices. Television monitor big and responsive. All the lights worked and were good to read by.
Everything was covered in dust from construction. Breakfast lady did her best but not enough seats and dust hovered in the air. When we first arrived, we did not know how to get to the front desk to check in. (WHEN will you be finished remodeling?!)
Lady with green/blue hair tried to be nice but I am NOT her ”hon.” Three times she called me hon or honey. I'm 73. My wife standing right there. How about a little respect?
The service was outstanding all the way around! I would like to personally take the time to praise April for her over the top customer service, she went above and beyond to make our stay as comfortable as possible for myself and my handicapped man. Diria ( the host in the breakfast area) was also a very exceptional employee,she also went out of her way to make our stay great, she found a box for me to carry my handicapped man's breakfast in ,so I could carry it back up to the room for him. You should definitely keep both employees,as they are both over the top customer service friendly people. Thank you both for making our stay outstanding! Louann Archer and Steven Vaughn
GGuest UserEveryone who worked at the hotel were nice and polite. The rooms were fairly clean but the fold out couch had really dirty upholstery. A good cleaning or replacement is overdue. I paid 200.00/night, which I thought was too high and received one-ply toilet paper that your fingers just torn through. Did not appreciate that at all. Tissues were a bit better but not much. Bedding was passable but pillows were pretty flat. The room itself was small. I feel that these things may sound picky but for the nightly price, I expected more. The hotel also does not do breakfast which is not reflected in the higher cost. I really liked the location which was the high point of the stay.
It's a very nice and clean atmosphere the pool area is always on point I highly recommend if you're traveling through the Northeast side of Indianapolis that you stay with Baymont Northeast.
The hotel is very close to the city and has parking spaces. The breakfast is a bit monotonous. The room was very cold when I first entered. I turned on the heater in summer. But it is indeed a safe location and there is parking space.
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