Hotels With Spa in Penang, Malaysia

Five stars all around! Big shout-out to the friendly front desk staff. I was torn between JEN Hotel and Wembley, but ultimately chose Wembley because I saw reviews mentioning early check-in, which was a huge draw for me. It's also Chinese-friendly, and the front desk staff can communicate in Chinese. Even though rooms were very tight during Chinese New Year, the hotel still allowed me to check in quite a bit earlier. This gave me a precious three-hour nap, helping me avoid the hottest part of the day and making my first day of sightseeing rich and energetic. Wembley and JEN are just across the street from each other, but Wembley is on higher floors, offering a more expansive view. It's only about 700-800 meters to both Mural Street and the Clan Jetties. There are also plenty of shopping and food courts nearby. The hotel itself is well-maintained, and soundproofing is decent. My only minor complaint: For two adults and one child, we requested an extra comforter, but they brought a blanket instead. Using just a blanket requires quite some courage!

Overall, a very pleasant stay at this hotel. The room was comfortable and well maintained. The only minor issues were that the door was a bit difficult to push open and there was a small amount of dust in the corner of the room. The food was good, although the variety could be improved slightly. The gym and pool facilities were both very good and well kept. Aside from these small details, everything else was perfect. I would happily recommend this hotel.

The room was spacious and clean. The staff were attentive and prompt in attending to our needs. They served us more bottles of water in our room on request. We had a pleasant welcome with a drink and ice cream. The hotel is just beside the Gurney Plaza, which makes it convenient for shopping and dining. Highly recommended.

Hotel is great and well located. Nice room, had a jacuzzi (which we never used, our choice). Fantastic shower, always hot when needed). Breakfast was ok, though the sunny side up ”rubber” eggs and overdone sausages were disappointing. Overall, nice hotel. One big downside was the internet. Slow, often wouldn't connect and when it did, would then drop out....often. Finally issue solved towards the end of stay by switching to another wifi source but this really shouldn't happen in a hotel of this calibre.

My overall stay was decent, but there's definitely room for improvement. The hotel's hygiene needs a revamp, especially the swimming pool – I could feel a lot of dust in the water when I got in, which really dampened the experience. The towels provided also seemed a bit old. The furniture in the room was showing its age as well, and the overall feel wasn't ideal. As for breakfast, during peak hours, they were slow to replenish the food, often leaving empty dishes, so service efficiency could be better. However, there were some nice touches that left a good impression. The warm cookies offered at check-in were a definite plus and tasted great.

Overall, it was satisfying. The staff were polite and friendly. The room was clean and comfortable. If possible, I'd suggest upgrading the TV channels; there were too few options. For guests like us who stay a bit longer, it gets a bit boring because there aren't any good TV programs.

This hotel service is really makes me want to come back again. The way the staff greets while smiles during day and night and offers to help with the luggage up/downstairs without being asked is what I appreciate about staying on this hotel for 3D2N. Even the food is freshly made especially tosai and roti canai. My wife is a bit particular about the roti canai and getting her approval shows that the serving here is worth revisiting in future. Recommended for staying during your visit to Seberang Perai.

The hotel's location is excellent, very close to the Clan Jetties and the Street Art, both within walking distance. From the moment we arrived, the staff were incredibly welcoming, smiling as they opened car doors and helped with our luggage, even bringing it all the way to our room. The hotel's interior cleanliness was also exceptional, spotlessly clean everywhere. Most importantly, I left my passport and a sum of money in the hotel's safe. I only realized it when I reached Ipoh, so I quickly called the hotel. The staff immediately took care of it, retrieved my belongings, and kept them at the front desk. When I returned, not a single penny was missing, not even a single piece of paper. I highly recommend this fantastic hotel to all my fellow countrymen.

The room was very satisfactory, and I loved the sea view window design; I slept very comfortably. However, the location is quite remote, the sea view is poor, and the beach and water are not good at all – you can't even look at them. The only good thing about the hotel is its excellent facilities, and the restaurant food is also delicious.

Stay at this hotel mainly to celebrate my girl birthday . Thanks for hotel arrangement let my girl have a surprise birthday 🎂 . Swimming pool got 2 slides 🛝 and 2 pools. Hotel breakfast a lot of choice. We like the fresh fruit juice!! The hotel sands can link to public sands. It can walk to famous fire shows Ferringhi bay.