Hotels With Spa in Penang, Malaysia

I have upgrade my room to 1bedroom suite. My family and I love the room. My kids enjoy the bathtub. Hotel location is good too as it is near to the airport. It only cost me about RM14 by taking grab from hotel to airport. Will definitely book again..

Hotel was clean and service was very good. Room was large and comfortable . Swimming pool on eleven floor is a plus on hot days. Good view of the town and the sea from our room. Strategic location in the heart of Georgetown. Close to Komtar, First Avenue Mall and Pragin Mall. Short walk to Cecil Market and Chowrasta Market with many eateries nearby selling Penang local delicacies.

I booked a sea view room. I had been reading reviews for a long time and was worried about a bad view, but luckily I got a room on the 9th floor with a really great view. You could lie on the balcony all day. The service was very good. Although most staff couldn't speak Chinese, they were all very enthusiastic.

Hotel okey okey je bole la Utk stay for Short trip. Selesa la jugak

Cleanliness is good don’t get me wrong but my experience wasn’t that great due to the fact that there were many Charlie Ants in the dresser, toilet, shower, and balcony area. Kudos to the hotel staff team tho for their prompt pest control services upon contacting them.

Room is clean and air condition is good. Location very strategic, convenient marts nearby, walking distance to Sunway Carnival Mall, a lot of restaurants nearby, pubs nearby. Highly recommended for business travellers and family.

Hotel in a strategy location, a lot of food stalls around near hotel. staff are friendly, room is very clean except this time found a food string on the floor. air conditioner is not very cool but fan is provided. TV channel is not clear. other than that, all other things are ok.

This stay far exceeded my expectations – it perfectly embodies the feeling of ”home away from home”! The hotel's location is excellent, with convenient transportation, and the rooms are clean and comfortable. The staff are warm and attentive, especially the young man who speaks Chinese. Overall, it was a very pleasant stay, and I highly recommend it!

Right from the moment we arrived, we were greeted by very enthusiastic bellboys and front desk staff, which made us feel right at home. 👍🏼 The adorable welcome ice cream was a particularly nice touch. We chose this hotel mainly to shop at the nearby Gurney Plaza, but it turned out not to be great for shopping. The locals basically warned us to avoid the food court outside, and since we didn't want to eat mall food, we even took a taxi back to George Town for dinner that day. So, I don't think the location is ideal, especially since the hotel is no longer beachfront after the land reclamation, and the view is much worse than before. Points deducted for a few things: the bathroom faucet was very stiff and hard to turn, the tissues weren't refilled beforehand, and the corners of the vanity weren't cleaned properly.

You can tell this hotel is trying hard to brand itself as a luxury or upscale establishment, but it falls short on many details. From the design of the key cards, the meticulousness of room cleaning, and the breakfast quality, to the preparation of bath salts after turn-down service, the direction of the showerhead, and the inconsistency of bathroom amenity brands – all these aspects are far from luxury standards. Most notably, the staff training seems consciously biased towards Caucasian guests, which I won't comment further on. I believe if Raffles were truly managing this hotel, the standards would significantly improve. Beyond that, the hotel boasts an excellent location and offers a great sense of history. As for why so many celebrities visit this hotel, it's mainly because Penang genuinely lacks any other truly impressive hotels.