2 Stars Hotels in Salzburg State, Austria

Arrived on 11.06.2023 at around 3 am. Sent an email before hand that we would be arriving at said time via train. When we got to the hostel, check in counter was not manned with sign to call reception phone. Tried calling phone number several times it did not connect, when it got through it went straight to voice mail. Been waiting for more than half an hour at 3 am, tired and exhausted from the journey when a group of drunk men entered the lobby and was gaining access to the bar which was also unmanned. They went behind the counter, opening the fridge with beers, it was only then when a very sleepy, exhausted and unapologetic staff appeared. Check in process took a long time since she even had to check if the room was ready, a room I already paid in advance for to reserve it since I knew we would be arriving after 6 pm - their cut off time for room reservation of free cancellation bookings.

We stayed for 4 nights at beginning of February on a breakfast included deal which was excellent value. Hotel was quiet but only a five minute walk from the railway and bus stations. Very convenient as we had no car for this trip. Touristy part of Salzburg a 10/15 minute walk. All staff at hotel very friendly and helpful. Room had kitchenette (we had only booked a simple double) so that was quite a handy, unexpected feature. Modern bathroom, powerful hot shower, extremely comfy beds. Breakfast buffet was beautifully presented in a pleasant dining room, and with plenty of choice. Loved the contraption for boiling your own eggs!

We booked a room for our family for 4 days from Friday. Unfortunately, the room provided was very dirty and smelled strongly to urine, see photos. As well, the walking distance from the room was dirty. The local staff was able to offer us only a cleaning, since there was no equivalent room available at that time. As we could not imagine ourselves as a family to spend our time in Salzburg in a room which may be insufficiently cleaned and still smells to urine, We rejected and requested full or partial reimbursement of booking costs. Unfortunately, the staff was not capable of making decisions and referred to us to management, which was no longer to be reached on Friday afternoon. We then immediately wrote a mail to management, in which we pointed out the misconduct and requested a reception in the booking costs. On the next Monday, after we had written a reminder email, then the rejecting answer from the management with the cancellation of our room came over the full amount of booking. They thought they could not meet us at the booking costs, that was not their “solving path”. We went to the hostel again Monday morning. This time someone from the management was present. This was not intended to meet us again. It even claimed that they had offered us an equivalent room as an alternative to cleaning on Friday and that is why they couldn't meet us! We wanted to see our paid room again, but this was already forgiven elsewhere! This is why they have doubled the cash, triggered by their bad services! From the customer perspective, it is very difficult to understand, especially since the management would have never expressed regretful comments about the situation or even apologised with us. With the experience we can not recommend this hostel to anyone!

Arrived on 11.06.2023 at around 3 am. Sent an email before hand that we would be arriving at said time via train. When we got to the hostel, check in counter was not manned with sign to call reception phone. Tried calling phone number several times it did not connect, when it got through it went straight to voice mail. Been waiting for more than half an hour at 3 am, tired and exhausted from the journey when a group of drunk men entered the lobby and was gaining access to the bar which was also unmanned. They went behind the counter, opening the fridge with beers, it was only then when a very sleepy, exhausted and unapologetic staff appeared. Check in process took a long time since she even had to check if the room was ready, a room I already paid in advance for to reserve it since I knew we would be arriving after 6 pm - their cut off time for room reservation of free cancellation bookings.

We stayed for 4 nights at beginning of February on a breakfast included deal which was excellent value. Hotel was quiet but only a five minute walk from the railway and bus stations. Very convenient as we had no car for this trip. Touristy part of Salzburg a 10/15 minute walk. All staff at hotel very friendly and helpful. Room had kitchenette (we had only booked a simple double) so that was quite a handy, unexpected feature. Modern bathroom, powerful hot shower, extremely comfy beds. Breakfast buffet was beautifully presented in a pleasant dining room, and with plenty of choice. Loved the contraption for boiling your own eggs!

We booked a room for our family for 4 days from Friday. Unfortunately, the room provided was very dirty and smelled strongly to urine, see photos. As well, the walking distance from the room was dirty. The local staff was able to offer us only a cleaning, since there was no equivalent room available at that time. As we could not imagine ourselves as a family to spend our time in Salzburg in a room which may be insufficiently cleaned and still smells to urine, We rejected and requested full or partial reimbursement of booking costs. Unfortunately, the staff was not capable of making decisions and referred to us to management, which was no longer to be reached on Friday afternoon. We then immediately wrote a mail to management, in which we pointed out the misconduct and requested a reception in the booking costs. On the next Monday, after we had written a reminder email, then the rejecting answer from the management with the cancellation of our room came over the full amount of booking. They thought they could not meet us at the booking costs, that was not their “solving path”. We went to the hostel again Monday morning. This time someone from the management was present. This was not intended to meet us again. It even claimed that they had offered us an equivalent room as an alternative to cleaning on Friday and that is why they couldn't meet us! We wanted to see our paid room again, but this was already forgiven elsewhere! This is why they have doubled the cash, triggered by their bad services! From the customer perspective, it is very difficult to understand, especially since the management would have never expressed regretful comments about the situation or even apologised with us. With the experience we can not recommend this hostel to anyone!