5-Star Hotels in Hong Kong, China

Everything about this hotel was great; I'll definitely stay here again. We got a room upgrade with a partial sea view, though unfortunately, it was cloudy both days we were there. The toiletries and amenities were incredibly comprehensive. The room had a coffee machine with coffee grounds, so you could make your own coffee, plus Tea WG tea and four bottles of Watsons water. There was also a water heater. The room itself was clean and spacious, which is a real rarity in space-constrained Hong Kong. On the 15th floor, there's a supermarket and eateries, and on the 3rd floor, you'll find the Hopewell Centre mall with plenty of food and shopping options. It's also connected to the MTR. Downstairs, on the small streets, there are authentic Hong Kong-style 'bing sutt' (cafes). The A11 bus to the airport isn't far either. Plus, it's really close to Central and Causeway Bay. Super convenient!

Flawless location, facilities, and service! Having stayed at many Ritz properties, the one in Hong Kong is definitely top-tier. The executive lounge is on the 116th floor, and the Ctrip group discount offered great value for money. Our room was upgraded to one with Victoria Harbour night views, and complimentary welcome fruits were provided. Due to environmental policies, hotels in Hong Kong no longer offer bottled water like those in mainland China, but this hotel still provides large glass bottles of drinking water, which is very convenient. The swimming pool water temperature was incredibly comfortable, always around 30 degrees Celsius, making it the best among all Ritz-Carltons I've stayed at. However, it seems there's only a wet sauna, no dry sauna. The executive lounge also offers excellent food, and the staff's attitude is superb! The hotel's location in West Kowloon is very convenient for getting anywhere, and there's a shopping mall right downstairs. Plus, Tin Lung Heen, a two-Michelin-starred restaurant, is located within the hotel. Highly recommended!

We had a very pleasant stay. Very clean and comfortable room with city view. Friendly staff and service members. Only minor thing we had was when checking in they gave us a room for the 17th floor, although we booked a room for the 23rd-33rd floor. After consulting our booking company ourselves and more than one hour later we eventually got a room om floor 27.

Thanks for the birthday cakes for my dad. Location is great, everything is nearby. Great staff service, they greet you whenever they see you. Very old hotel but is well maintained. Room carpet definitely need to change as it has the typical old and dirty smell. Amenities is great. Gym is well equipped and 24hrs which is great. The hair dryer is way too old and weak. Maybe is time to change to a new one. There's filtered tap water in the room which is very good and environmental friendly. Overall is great. Check out is 11pm BTW. Realised most hotel in hkg and Macau need to check out at 11am which I find it weird as most hotel in the world check out at 12pm. Check in was 3pm but the room was only ready until 4pm. So that's kinda ridiculous when theres no extention of time to check out at 12pm.

I stayed here for a few days in 2019, though I've forgotten the name it had back then. It's now operated by Hyatt, and it was great then and it's great now. The location in North Point is much livelier than it used to be years ago. It's not far from anywhere, with super convenient public transportation by both land and sea. There's no shortage of local buzz and amenities nearby either – all in all, pretty good 🙂 The kids really enjoyed exploring North Point, a small workout with big rewards.

The room was really big and spacious, and all the disposable amenities were well-stocked. The USB charging ports directly on the power outlets in the room were super convenient! The mini-bar was incredibly well-stocked and everything was free – good, good! Parking was quite easy and didn't block the road, haha. It's a bit of a walk to the subway station, but there are lots of food options nearby! I highly recommend the hand rolls at the small plaza across the street! I might even stay here again just for those next time.

The hotel is located above the MOKO shopping mall, offering convenient access to various shops and a wide selection of dining options, including a Yata supermarket on the 5th floor. Transportation is also a breeze, as it's directly connected to Mong Kok East Station; you can take the escalator to the lobby and walk through the mall straight to the MTR. If you have luggage or are traveling with children, I recommend booking through Ctrip for a private car transfer, which will be much more convenient. You can also walk to Mong Kok via a covered walkway, and Langham Place is just a 10-minute walk away. The hotel housekeeping is excellent, and the room service staff, front desk, and bellhops are all very polite. We booked a family twin room with two 1.5-meter beds. Given that space is at a premium in Hong Kong, the room was quite spacious. The only downside was the weak shower pressure, and the bathtub was pretty useless. When showering inside it, there was very little standing room, and the drain was a bit clogged, causing the water to drain slowly and accumulate.

The room was spacious, and the bathroom was particularly impressive with a spa-like feel and excellent water pressure. Breakfast offered a wide variety of options. The location is great, making it easy to get to the beach. It's a very versatile hotel, suitable for families, conferences, business travelers, and tour groups.

First time here, stayed on the executive floor, and overall I was quite satisfied. The front desk service was excellent; there was a young man whose Mandarin was clear and fluent, and he was very warm and attentive. He processed our early check-in, introduced the hotel's free shuttle bus, and even lent us a universal adapter. I think his name was A**son – I made a note of it at the time, but I've forgotten half of it since… A special shout-out to him! (May 2nd) The downside is that the hotel was too cold… The central air conditioning couldn't be turned off, and the fan was noisy at night. Also, I hope the executive lounge adds more staff who can speak Mandarin.

Poor service at Lung King Heen. Room Experience: Most of the concierge and front office staff were professional and attentive. I really appreciate that when our room turned out to be noisy, the Front Office Manager (a gentleman) actively handled it and moved us to another room. Room hygiene was pretty good; as someone with high standards for cleanliness, I noted that it was cleaned twice a day, in the morning and evening. I recall that on the first night, a female housekeeper entered and exited the room without any communication or expression, completely lacking warm service. Lung King Heen, however, was the worst experience I had! Dining on the evening of February 19th: From the moment we stepped in, the first server we encountered had a scowl on her face. Since we had a baby, the high chair provided didn't allow the baby's legs to fit, so I asked the server if the tray could be removed temporarily. This server continued to scowl and said no. I asked, 'Is it that you don't know how, or it simply can't be removed?' The server shouted back at me, 'It just can't be removed!' Afterwards, other servers overheard the situation and suggested getting a different high chair. The server with the terrible attitude went to get a replacement, which took about 10 minutes (I didn't check the exact time, but it felt like a very long wait). The high chair she brought back was wobbly! By then, this rude server had left, and another server finally brought a high chair that worked properly. Afterwards, I spoke to their manager and described the entire process. I expressed that I was very unwilling to pay the service charge for this meal, as I hadn't received a single pleasant look from the moment I entered. I was in no mood to eat this meal, but because we had a child, my husband persuaded me to just let it go and continue eating. The restaurant manager's explanation was a stark contrast to the front office manager's. The front office manager made us feel professional, valued, and cared for when addressing an issue. The restaurant manager, on the other hand, was very official. It made me realize that the team's quality reflects the leadership. I never expected such low-level service from a luxury hotel, let alone a Michelin-starred restaurant like Lung King Heen. Afterwards, I looked at the negative reviews for Lung King Heen, including on Xiaohongshu, and realized it wasn't an isolated incident. I urge mainland Chinese compatriots who speak Mandarin to choose carefully. This kind of service isn't worth going out of your way for.